外觀

希爾頓劍橋市中心飯店的評分

4 out of 5
希爾頓劍橋市中心飯店
20 Downing Street, Cambridge, England

評論

9.0

太棒了

10 分,有夠讚;1001 則評論中有 606 則" "
8 分,不錯哦;1001 則評論中有 276 則" "
6 分,一般般;1001 則評論中有 81 則" "
4 分,不太好;1001 則評論中有 26 則" "
2 分,很糟糕;1001 則評論中有 12 則" "

9.2/10

整潔度

9.2/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Hung to

於 2024 年 2 月住了 2 晚
Hilton Cambridge City Centre 於 2024年2月20日回覆
Dear Hung to, Thank you for taking the time to rate your recent stay with us. We're glad to see that you had a satisfactory experience overall.Your feedback is valuable to us, and we are always striving to improve. We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Hilton Cambridge City Centre

4/10 不太好

Ka Pui

於 2023 年 9 月住了 6 晚
Hilton Cambridge City Centre 於 2023年10月18日回覆
Dear Kai Put,Thank you for taking the time to provide a rating for your recent stay at Hilton Cambridge City Centre. We value your feedback and would like to learn more about your experience to help us make improvements. If you have any specific comments or concerns you'd like to share, please don't hesitate to reach out. Your satisfaction is our priority, and we hope to better meet your expectations in the future.Warm regards,Hilton Cambridge City Centre

6/10 一般般

YUEH HSIA

家庭旅遊
喜歡:員工素質
Hotel 位置很方便, 但是旅店似乎有點舊了! 尤其是地毯 !
於 2023 年 9 月住了 2 晚
Hilton Cambridge City Centre 於 2023年9月12日回覆
Thank you for your feedback. We're pleased to know that you found our location convenient. However, we apologise if you found certain aspects of the hotel, such as the carpet, to be dated. We continuously strive to maintain and improve our facilities, and your comments will be shared with our team for consideration. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Ka Pui

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I cannot expect more given the hotel is a four-star hotel. I would recommend the hotel to my friends as it stands out among its peers in Cambridge! The only area of improvement is the shower head which was difficult to manage. One of the concierge staff has gone a step ahead in serving guests. I forgot to ask his name. He is from Australia and used to be working for airlines.
於 2023 年 6 月住了 7 晚
Hilton Cambridge City Centre 於 2023年8月15日回覆
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel. Your recommendation means a lot to us. We apologise for any inconvenience you faced with the shower head, and we'll look into improving that aspect. We appreciate your recognition of our concierge staff's exceptional service. We hope to welcome you back in the future for another wonderful experience!

6/10 一般般

Chao-Chi

喜歡:整潔度、住宿環境和硬體和客房舒適度
Good location
Did give me high floor and good views the voice too loud to sleep
於 2020 年 1 月住了 1 晚
Jan 於 2020年1月31日回覆
Thanks for choosing to stay with us. We appreciate your feedback. I am glad to hear that your have enjoyed your stay.

10/10 有夠讚

Haiwen

於 2019 年 12 月住了 1 晚
Jan 於 2019年12月31日回覆
Thank you for your positive score. We are delighted that you have enjoyed your stay with Hilton Cambridge

10/10 有夠讚

Ka Man

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Jan 於 2019年12月16日回覆
Thank you for your positive score. We are delighted that you have enjoyed your stay with Hilton Cambridge

6/10 一般般

Cha Ling

喜歡:整潔度
Don't deserve five stars.
The room is not the 5 stars level, small, no refrigerator , and drinking water in the room, it is not Hilton at all. Disappointed.
於 2019 年 9 月住了 1 晚
Janelle 於 2019年9月9日回覆
Thank you for taking the time to provide feedback. We value all the feedback provided. I am very sorry to hear that your stay did not meet your expectations and lacked some service requirements. We are a 4 star establishment and as Hilton Honours loyalty member, water would have been offered on arrival. I would hope you may try us again in the future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
nice stay~friendly staff ~smoothly check in and ch
nice stay~friendly staff ~smoothly check in and check out
於 2019 年 8 月住了 1 晚
Jan 於 2019年9月4日回覆
Thank you for the positive score and comments, we are delighted that you enjoyed your time with us.

8/10 不錯哦

Wai Ho Willington

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Jan 於 2019年9月4日回覆
Thank you for the positive score and we are delighted that you enjoyed your time with us

10/10 有夠讚

Sau Ling Emily

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 24 晚
Jan 於 2019年9月2日回覆
Thank you for the positive score and we are delighted that you enjoyed your time with us.

10/10 有夠讚

Wenting

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚
Janelle 於 2019年7月22日回覆
Thank you for the positive score and we are delighted that you enjoyed your time with us.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常值得
一切服務都非常好,但唯一可惜的是馬桶太高了,對亞洲人而言有點不適。
於 2019 年 7 月住了 2 晚
Janelle 於 2019年7月17日回覆
Thank you for the positive score and comments. We are delighted that you enjoyed your time with us.

6/10 一般般

Tzu-ying Serena

不喜歡:整潔度
於 2019 年 6 月住了 1 晚
Janelle 於 2019年7月16日回覆
Thank you for taking the time to submit a score and if you wanted to share any feedback with us, please do so.

8/10 不錯哦

Bon Chi Leung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 3 晚
Janelle 於 2019年7月8日回覆
Thank you for the positive score and we are delighted that you enjoyed your time with us.

8/10 不錯哦

Alice

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything is quite ok, Everything is quite ok, Everything is quite ok,
於 2019 年 6 月住了 6 晚
Janelle 於 2019年7月9日回覆
Thank you for the positive score and we are delighted that you enjoyed your time with us.

10/10 有夠讚

Shu Chia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦的酒店
服務親切,房間寬敞,環境舒適且位置方便。
於 2019 年 6 月住了 1 晚
Janelle 於 2019年6月12日回覆
Thank you for the positive score and comments. We are delighted that you enjoyed your time with us.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 1 晚
Janelle 於 2019年5月22日回覆
Thank you for the positive score and we are delighted that you enjoyed your time with us.

6/10 一般般

真實旅客

於 2019 年 5 月住了 1 晚
Janelle 於 2019年6月19日回覆
Thank you for taking the time to submit a score and if you wanted to share any feedback with us, please do so.

10/10 有夠讚

真實旅客

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 1 晚
Janelle 於 2019年4月29日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Chor Kwong,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Location, great hotel, value for money
Great Location, great hotel, value for money. Will definitely come back if visit Cambridge again!
於 2019 年 4 月住了 1 晚
Janelle 於 2019年4月29日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Man Yan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and comfortable
於 2019 年 4 月住了 2 晚
Janelle 於 2019年4月29日回覆
Thanks for staying with us. We appreciate your feedback & score!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚
Janelle 於 2019年4月29日回覆
Thanks for staying with us. We appreciate your feedback & score!

10/10 有夠讚

SHIH-FENG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
Janelle 於 2019年4月8日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

WEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
难忘的剑桥市中心酒店
非常好的地理位置,出行极其方便,服务也很好,房间很干净舒适。
於 2019 年 3 月住了 4 晚
Janelle 於 2019年4月9日回覆
Thanks for choosing Hilton Cambridge City Centre and staying with us. We are delighted that you have enjoyed your stay. We appreciate your feedback! 感谢您选择希尔顿剑桥市中心并与我们住在一起。 我们很高兴您享受住宿。 感谢您的反馈!

8/10 不錯哦

YIN KWAN CATHERINE

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適的酒店
交通方便、職員親切
於 2018 年 12 月住了 2 晚

8/10 不錯哦

Wei Kuen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚

10/10 有夠讚

Yao

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常不错,虽然跟国内希尔顿没法比,但是这个价格也还可以了。房间相比算大了,很干净
於 2018 年 5 月住了 1 晚

10/10 有夠讚

karina,Swadlincote

情侶出遊
Lovely couple of days without children (thank you Grandparents 🤗) Very happy stay in a beautiful hotel and perfectly placed for everything we wanted to do
於 2024 年 5 月住了 2 晚
Hilton Cambridge City Centre 於 2024年5月28日回覆
Dear Karina, Thank you for your delightful review!We are thrilled to hear you had a lovely stay with us and enjoyed your child-free break. It's wonderful to know that our hotel and its location perfectly suited your plans.We look forward to welcoming you back in the future.Best regards,Hilton Cambridge City Centre

10/10 有夠讚

Juliet

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing central location. Staff to attentive, room clean & spacious. Breakfast lovely quality and plentiful.
於 2024 年 5 月住了 1 晚
Hilton Cambridge City Centre 於 2024年5月28日回覆
Dear Juliet,Thank you for your wonderful review!We are delighted to hear that you enjoyed our amazing central location, attentive staff, clean and spacious room, and lovely breakfast. Your positive feedback is greatly appreciated.We look forward to welcoming you back soon.Best regards,Hilton Cambridge City Centre

6/10 一般般

John

情侶出遊
喜歡:整潔度和員工素質
It was okay. Room decor was a bit drab. bathroom was not very modern with a bath and shower curtain. If corporate uniformity is your thing, you may not find it as depressing as I did..
於 2024 年 5 月住了 1 晚
Hilton Cambridge City Centre 於 2024年5月13日回覆
Dear John, Thank you for sharing your feedback with us. We're glad to hear that you found your stay satisfactory overall. We appreciate your comments regarding the room decor and bathroom, and we'll certainly take this into consideration as we continue to enhance our guest experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best wishes, Hilton Cambridge City Centre

10/10 有夠讚

Jeremy

家庭旅遊
Great facility
於 2024 年 5 月住了 1 晚
Hilton Cambridge City Centre 於 2024年5月7日回覆
Dear Jeremy, Thank you so much for taking the time to rate us 5 out of 5! We're thrilled to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay in the future. We look forward to hosting you again soon!Best wishes, Hilton Cambridge City Centre

10/10 有夠讚

Connie

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent!
於 2024 年 5 月住了 1 晚
Hilton Cambridge City Centre 於 2024年5月7日回覆
Dear Connie, Thank you so much for taking the time to rate your experience with us! We're thrilled to see that you had a fantastic stay and awarded us a perfect score. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!Kind wishes, Hilton Cambridge City Centre

10/10 有夠讚

Mary

於 2024 年 4 月住了 2 晚
Hilton Cambridge City Centre 於 2024年5月20日回覆
Dear Mary,Thank you for rating your stay with us a perfect 5 out of 5! Your feedback is greatly appreciated.We are delighted to know that you had an excellent experience, and we look forward to welcoming you back to Hilton Cambridge City Centre in the future.Warm regards, Hilton Cambridge City Centre

10/10 有夠讚

Lord Philip

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was impeccable as well as comfortable, plenty of choice for breakfast, and the hotel is ideally located for getting around Cambridge.
於 2024 年 4 月住了 1 晚
Hilton Cambridge City Centre 於 2024年4月29日回覆
Dear Lord Philip, Thank you for your glowing review! We're thrilled to hear that you found your room impeccable and comfortable, enjoyed our breakfast selection, and appreciated our central location in Cambridge. Your positive feedback is greatly appreciated and will be shared with our staff as recognition for their hard work. We look forward to welcoming you back for another fantastic stay in the future!Kind wishes, Hilton Cambridge City Centre

8/10 不錯哦

Parkin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Hilton Cambridge City Centre 於 2024年4月29日回覆
Dear Parkin, Thank you for staying at Hilton Cambridge City Centre. We are thrilled to see that you scored us 4 out of 5. We take every feedback seriously as it helps us to create a more enjoyable experience for our guests. We hope to welcome you back for an improved stay soon!Best wishes, Hilton Cambridge City Centre

10/10 有夠讚

Trisha

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really liked the 1 bedroom suite. It felt like we had our own flat in London and it was only a 7 minute walk to the Vauxhall tube station. Nice breakfast buffet and everyone was very nice!
於 2024 年 4 月住了 3 晚
Hilton Cambridge City Centre 於 2024年4月22日回覆
Dear Trisha,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and found our 1 bedroom suite to be comfortable. However, it seems there may have been a mistake in your review, as we are located in Cambridge, not London. Nevertheless, we're pleased that you appreciated our breakfast buffet and the friendliness of the team.We hope to welcome you to Hilton Cambridge City Centre in the future for an enjoyable stay.Best regards,Hilton Cambridge City Centre

8/10 不錯哦

Louise

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good central location / easy to park with valet parking and easy to then walk to all areas of Cambridge city centre - perfect for gig at the Corn Exchange
於 2024 年 4 月住了 1 晚
Hilton Cambridge City Centre 於 2024年4月15日回覆
Dear Louise, We're thrilled to hear that you found our central location convenient and that our valet parking made your visit hassle-free. Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!Kind wishes, Hilton Cambridge City Centre

10/10 有夠讚

timothy

於 2024 年 4 月住了 1 晚
Hilton Cambridge City Centre 於 2024年5月2日回覆
Dear Timothy, Thank you for staying and reviewing Hilton Cambridge City Centre. We are happy to see that you enjoyed your stay with us. We hope to be able to welcome you back again soon. Kind wishes, Hilton Cambridge City Centre

8/10 不錯哦

Eugene

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Small no-frills hotel. Friendly staff, competent maintenance guy, but no bathrobes.
於 2024 年 4 月住了 2 晚
Hilton Cambridge City Centre 於 2024年4月8日回覆
Dear Eugene,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and competent.Regarding the bathrobes, please accept our apologies for any inconvenience caused. Bathrobes are indeed provided in our Executive or higher rooms as per brand standard. However, we do offer them upon request for guests who prefer to have them during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more comfortable experience in the future.Best regards,Hilton Cambridge City Centre

10/10 有夠讚

Mauro Fonseca

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a great stay, staff gave great support
於 2024 年 3 月住了 5 晚
Hilton Cambridge City Centre 於 2024年4月4日回覆
Dear Mauro,Thank you for sharing your positive feedback with us! We're delighted to hear that you had a great stay and that our staff provided you with excellent support throughout your time with us.Your satisfaction is our top priority, and we're thrilled that our team contributed to making your experience memorable.We look forward to welcoming you back to the Hilton Cambridge City Centre for another enjoyable stay.Best regards,Hilton Cambridge City Centre

10/10 有夠讚

Corina

於 2024 年 4 月住了 1 晚
Hilton Cambridge City Centre 於 2024年4月24日回覆
Dear Corina, Thank you for staying and reviewing Hilton Cambridge City Centre. It brings us pleasure to know that you enjoyed your stay. Your review means the world to us. We are looking forward to welcoming you back for another enjoyable stay in the future.Best wishes, Hilton Cambridge City Centre

6/10 一般般

Catherine

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hilton Cambridge City Centre 於 2024年4月3日回覆
Dear Catherine, Thank you for taking the time to rate your recent stay at the Hilton Cambridge City Centre. We appreciate your feedback.Your satisfaction is our top priority, and we are committed to providing exceptional service to all our guests.We hope to have the opportunity to welcome you back in the future and exceed your expectations.Best regards,Hilton Cambridge City Centre

8/10 不錯哦

Richard

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Hilton Cambridge City Centre 於 2024年4月2日回覆
Dear Richard, Thank you for staying at Hilton Cambridge City Centre and reviewing your experience. We are thrilled to see that you enjoyed your stay and scored us 4 out of 5. We are looking forward to welcoming you back with another say!Kind wishes, Hilton Cambridge City Centre

6/10 一般般

NARAYANAN

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Fire alarm (which was impossible to stop) went off in the middle of the night all throughout the hotel due to a malfunction! Horrendous experience!
於 2024 年 3 月住了 1 晚
Hilton Cambridge City Centre 於 2024年4月2日回覆
Dear Narayanan,We sincerely apologise for the inconvenience caused by the fire alarm during your stay at Hilton Cambridge City Centre. Your comfort and safety are our top priorities, and we understand how distressing it can be to experience such disruptions, especially during the night.Please rest assured that we take incidents like this very seriously, and our team is working diligently to address any malfunctions to prevent future occurrences.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Hilton Cambridge City Centre

10/10 有夠讚

Shing Fung

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Hilton Cambridge City Centre 於 2024年3月26日回覆
Dear Shing Fung,Thank you for taking the time to rate your recent stay with us at Hilton Cambridge City Centre. We are thrilled to see that you had a fantastic experience during your time with us. Your perfect score means a lot to us, and we're pleased to have met your expectations.We truly value your feedback and look forward to welcoming you back for another excellent stay in the future.Warm regards,Hilton Cambridge City Centre

10/10 有夠讚

anthony

情侶出遊
喜歡:整潔度、員工素質和設施服務
Lovely stay
於 2024 年 3 月住了 1 晚
Hilton Cambridge City Centre 於 2024年3月25日回覆
Dear Anthony,Thank you for sharing your experience at Hilton Cambridge City Centre. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!Warm regards,Hilton Cambridge City Centre

10/10 有夠讚

Detang,los angeles

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Hilton Cambridge City Centre 於 2024年3月25日回覆
Dear Detang, Thank you for reviewing your stay at Hilton Cambridge City Centre. We are pleased to see that you enjoyed your stay. We hope to welcome you back soon!Best wishes, Hilton Cambridge City Centre

10/10 有夠讚

Walid,Teddington

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 3 月住了 2 晚
Hilton Cambridge City Centre 於 2024年3月18日回覆
Dear Walid, Thank you for taking the time to leave a review. We're glad to hear that you had a good experience during your stay. We appreciate your feedback and hope to welcome you back again soon.Best regards,Hilton Cambridge City Centre