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珍寶運動城市及水上樂園的評分

4.5 out of 5
珍寶運動城市及水上樂園
Al Zahraa, Nasr City, Cairo, Egypt

評論

6.4
10 分，有夠讚；107 則評論中有 30 則" "
8 分，不錯哦；107 則評論中有 20 則" "
6 分，一般般；107 則評論中有 19 則" "
4 分，不太好；107 則評論中有 17 則" "
2 分，很糟糕；107 則評論中有 21 則" "

6.6/10

整潔度

6.8/10

員工素質

6.2/10

設施服務

6.8/10

住宿環境和硬體

6.4/10

環保程度

評論

10/10 有夠讚

CHANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
不错的酒店，房间有很大的阳台，我很喜欢～早餐也还不错，丰富，但味道嘛就因人而异了！Wifi就很一般般了，在房间基本上都是用的流量，电脑很难上的去。
於 2018 年 10 月住了 6 晚
Guest Relation, Rania Nasr 於 2018年11月3日回覆
Dear Mr.Chang, Thank you for chossing Tolip Sports City Resort and Aqua, We are delighted to know that you liked our hotel & Enjoyed your stay with us ,looking forward to welcoming you back.

10/10 有夠讚

Huitao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
干净
军方的酒店 安保严格 里面有各种娱乐和球场 但是有球队训练 个别时间较吵 有中国游客团
G.R Rania Nasr 於 2018年4月23日回覆
Dear, Guest Thanks for choosing Tolip Sport City hotel & spa , iam glad you enjoyed your stay with us ,we are looking forward to welcoming you soon again to our hotel Regards

2/10 很糟糕

Ridwaan moosa

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad hotel
This is not a 5 star hotel the picture are deceiving it is old could have been a 5 star 25 years ago not mantained nothing open or working
於 2023 年 3 月住了 1 晚

8/10 不錯哦

Tim

商務旅客
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 3 月住了 3 晚

6/10 一般般

真實旅客

商務旅客
於 2022 年 8 月住了 1 晚

6/10 一般般

Warquia

於 2022 年 8 月住了 2 晚

10/10 有夠讚

MAI

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2022 年 3 月住了 1 晚
Rania Nasr Guest Relation 於 2022年5月12日回覆
Dear Guest,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future.

2/10 很糟糕

Ahmed

於 2022 年 3 月住了 1 晚

2/10 很糟糕

Elie

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 7 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I will come back to this place each time I visit Egypt
於 2021 年 7 月住了 3 晚
Rania Nasr,Guest Relation 於 2022年1月9日回覆
Dear Guest,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2021 年 7 月住了 2 晚

2/10 很糟糕

TAREK

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Don't Stay Here
於 2021 年 6 月住了 1 晚

6/10 一般般

Sherif ismail ahmed

喜歡：員工素質
不喜歡：整潔度
於 2021 年 5 月住了 1 晚
Rania Nasr,Guest Relation 於 2021年5月27日回覆
Dear, Mr.Sherif, greeting from jewel sport city let me thank you for taking the time to give us your valuable feedback, we apologize for any inconvenience caused, and look forward to welcoming you again at jewel sport city

2/10 很糟糕

mohamed nour

於 2021 年 5 月住了 1 晚
Rania Nasr,Guest Relation 於 2021年5月27日回覆
Dear, Mr.Mohamed, greeting from jewel sport city let me thank you for taking the time to give us your valuable feedback, we apologize for any inconvenience caused, and look forward to welcoming you again at jewel sport city, Rania Nasr,Guest relation

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not bad
Overall, not bad place to stay for a short time. Breakfast was ok, but could be richer as per the level of the hotel
於 2021 年 2 月住了 1 晚
Rania Nasr,Guest Relation 於 2021年2月22日回覆
Dear Guest,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future.

10/10 有夠讚

Mostafa

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年11月7日回覆
Dear Mr,Mostafa,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future.

10/10 有夠讚

TAREQ

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 7 晚
Rania Nasr,Guest Relation 於 2020年11月5日回覆
Dear Tareq,Thank You for choosing Jewel Sport city & Aqua Thank You For your valuable feedback , we always strive to provide guest satisfaction ,i hope we have the opportunity to welcome you back in the near future

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和客房舒適度
ot very clean
The staff is friendly but the sheets were not clean!!!
於 2020 年 10 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年10月12日回覆
Dear Guest, greeting from jewel sport city thank you for taking the time to express your feedback we apologize for any inconvenience caused we greatly value your feedback and look forward to welcoming you again at jewel sport city

2/10 很糟糕

Marie

喜歡：整潔度
不喜歡：員工素質
於 2020 年 9 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年10月3日回覆
Dear Ms,Marie greeting from jewel sport city thank you for taking the time to express your feedback we apologize for any inconvenience caused we greatly value your feedback and look forward to welcoming you again at jewel sport city

10/10 有夠讚

shaula

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Nice staff Clean
於 2020 年 7 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年8月5日回覆
Dear Guest, we would like to thank you for your recent stay in our Hotel Jewel Sport City and time that you have spent for nice comment. It gives us a great pleasure to know that you have enjoyed your stay with us , We are looking forward to your next visit.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年8月5日回覆
Dear Guest, we would like to thank you for your recent stay in our Hotel Jewel Sport City and time that you have spent for nice comment. It gives us a great pleasure to know that you have enjoyed your stay with us , We are looking forward to your next visit.

8/10 不錯哦

DAUDA

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 6 月住了 1 晚
Rania Nasr,Guest Relation 於 2020年8月5日回覆
Dear Guest, we would like to thank you for your recent stay in our Hotel Jewel Sport City and time that you have spent for nice comment. It gives us a great pleasure to know that you have enjoyed your stay with us , We are looking forward to your next visit

2/10 很糟糕

Savas

於 2020 年 2 月住了 4 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
. Rania Nasr, Guest Relations 於 2020年1月13日回覆
Dear Guest,Thank you for choosing Jewel Sport City Aqua Resort . we are happy you enjoyed your time with us , your nice comments came as a reward for all the colleagues at the hotel as it is our utmost goal to see our cherished guests satisfied and happy. looking forward to welcoming you again and again hopefully in the very near future .

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Rania Nasr, Guest Relations 於 2020年1月6日回覆
Dear Guest,Thank you for choosing Jewel Sport City Aqua Resort . we are happy you enjoyed your time with us , your nice comments came as a reward for all the colleagues at the hotel as it is our utmost goal to see our cherished guests satisfied and happy. looking forward to welcoming you again and again hopefully in the very near future .

8/10 不錯哦

Judith

Disappointed Hotel to celebrate New Year.
A little disappointed as it advertised a bar and 2 restaurants, but this is a area that doesn't sell alcohol and never found second restaurant (Lebanese )until last day as it's in the sports hall. As we went to Cairo to celebrate New Year was very disappointing and they had a event in the Hotel for New Year but fully booked to outside guests. The Hotel is clean and friendly and is in quiet area but most guest were sportsmen and trainee police from the academy we was led to believe.
於 2019 年 12 月住了 3 晚
Rania Nasr,Guest Relations 於 2020年1月4日回覆
Dear Guest Greeting from Jewel sport city & Aqua Resort we thank you for choosing our hotel and for your review ,it is our goal to provide consistent and top-notch service to all our guests,it brings us immense pleasure to know that our service was up to your expectations, we are looking forward to welcoming you soon again to our hotel .

10/10 有夠讚

Elsayed

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 5 晚
Rania Nasr, Guest Relations 於 2020年1月23日回覆
Dear Mr,Elsayed,Thank you for choosing Jewel Sport City Aqua Resort . we are happy you enjoyed your time with us , looking forward to welcoming you again and again hopefully in the very near future .

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nothing good about this hotel.
於 2019 年 12 月住了 5 晚
Rania Nasr,Guest Relations 於 2019年12月24日回覆
Dear Guest, Greeting from Jewel sport city & Aqua we thank you for choosing our hotel and for your review ,i would like to personally apologize for any unfortunate incident that you experienced during your stay with us ,we are always looking for ways to improve hotel services

6/10 一般般

ARAVINDKUMAR MOHANBHAI

商務旅客
喜歡：客房舒適度
不喜歡：員工素質和住宿環境和硬體
not good
looks like old property. not maintained rooms. door handles are broken, karpets are smelly.
於 2019 年 12 月住了 5 晚
Rania nasr,Guest Relations 於 2019年12月18日回覆
Mr. ARAVINDKUMAR Thanks for choosing Jewel Sport City hotel & Aqua Resort ,we take our guests feedback very seriously and do take sincere efforts to improve our services to meet and exceed your expectations &restore your confidence ,we are looking forward to welcoming you soon again to our hotel

10/10 有夠讚

zesheng

於 2019 年 11 月住了 2 晚

2/10 很糟糕

Jhun，USA

情侶出遊
不喜歡：整潔度和設施服務
The door lockers is not working, No enough tissues, blankets, no convenience plugs to use.. There rare guys everywhere in the hall ways smoking laughing out loud and looking at the ladies who passing by. Everyday there is a wedding party with a lot of strangers inside the hotel lobby and hallways. The music is very loud since that the weeding hall inside the hotel and very close to the rooms. The security check the cars every time I am coming in or getting out from the hotel. When I asked the security guy why, he informed me that the hotel is managed by the army forces and subject to their rules and regulations. I do not know this when I did my reservation, otherwise, I will never take my wife to such place. It's good for guys or business travelers. I will never recommend it to anyone. It reminds me with army camps .
於 2019 年 11 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年12月3日回覆
Dear Guest,Thank you for choosing Jewel Sport City Resort and Aqua . apologize for any unfortunate incident that you experienced during your stay with us ,we are always looking for ways to improve hotel services

10/10 有夠讚

真實旅客

於 2019 年 11 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年11月24日回覆
Dear Greeting from Jewel sport city Aqua & Resort , iam glad you enjoyed your stay with us ,we are looking forward to welcoming you soon again to our hotel

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Gentle, competent and available staff. Pools and aquapark are very nice.
於 2019 年 10 月住了 4 晚
Rania Nasr,Guest Relation 於 2019年10月17日回覆
Dear, Guest,Thanks for choosing Tolip Sport City hotel & spa , iam glad you enjoyed your stay with us ,we are looking forward to welcoming you soon again to our hotel Regards,Rania Nasr,Guest Relation

6/10 一般般

真實旅客

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 10 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年10月13日回覆
Dear Guest,Thank you for choosing Tolip Sport City Resort and Aqua . we are happy you enjoyed your time with us , welcoming you again and again hopefully in the very near future .

6/10 一般般

真實旅客

於 2019 年 9 月住了 5 晚
Guest Relation, Rania Nasr 於 2019年9月26日回覆
Dear Valuable Guest , Greeting from Tolip sport city & Aqua we thank you for choosing our hotel and for your review ,it is our goal to provide consistent and top-notch service to all our guests,it brings us immense pleasure to know that our service was up to your expectations,i would like to personally apologize for any unfortunate incident that you experienced during your stay with us

4/10 不太好

AHMED

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
never go there,very bad service,reception and food
never go there the hotel got worse and worse the reception man was impolite , unprofessional and Uncooperative they insisted to receive cash and refused credit card which was already used during booking , they gave us 2 far rooms , and after complaint we changed to 2 near rooms which main there was availability from the start , so we was very late check in at 5:00 pm. in the restaurant , very bad staff who don't want to work and chefs who don't want to cook any food in live stations, very bad service. the types of food was limited variety and even the available food was of very poor quality, we didn't find anything good to eat. the room and pool was good. this hotel can't be 5 star and should be downgraded to 2 star only
於 2019 年 8 月住了 1 晚
Rania Nasr,Guest Relation 於 2019年9月10日回覆
Dear Mr. Ahmed Thanks for choosing Tolip sport city Hotel & Spa ,We apologize for any inconvenience you may have encountered,we are looking forward to welcoming you again ,

6/10 一般般

真實旅客

親子旅遊
喜歡：整潔度和員工素質
The bathroom is not in a good condition, it's about 60%
於 2019 年 8 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年8月22日回覆
Dear Guest Thanks for choosing Tolip sport city Hotel & Spa , We are delighted to know that we exceed your expectation ,We apologize for any inconvenience you may have encountered,we are looking forward to welcoming you again

8/10 不錯哦

真實旅客

親子旅遊
喜歡：設施服務和住宿環境和硬體
Overall is Ok The food is well done but the dining area is not well furnished. The swimming pool is fair but closes too early at 5 p.m. which is terrible to leave the pool at this wonderful time. The aqua park is fully loaded as it left open to public so I do not recommend as regard privacy issues. Drinks and snacks even cooked food for in room service or at swimming pool are very cheap than outside cafe or restaurants. In general it is a good value for money.
於 2019 年 8 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年8月18日回覆
Dear Guest Thanks for choosing Tolip sport city Hotel & Spa , We are delighted to know that we exceed your expectation ,We apologize for any inconvenience you may have encountered,we are looking forward to welcoming you again

10/10 有夠讚

Abdullah

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good hotel
於 2019 年 7 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年7月23日回覆
Dear Mr, AbdullahThanks for choosing Tolip sport city Hotel & Spa , We are delighted to know that we exceed your expectation ,. looking forward to welcoming you back.

6/10 一般般

Haytham

不喜歡：整潔度和員工素質
So so , not great but good
Took 10 hours to get an extra bed have to call severak times, room was nit ready , missing tea bar , carpet under bed was dusty, my flip flop get stolen in aqua park, filed complaint with Coustmer service, with no response
於 2019 年 7 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年7月17日回覆
Dear Mr. Haytham Greetings from Tolip sport City We are delighted that you have enjoyed your stay with us , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel ,welcoming you again at Tolip sport city

8/10 不錯哦

Hany

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年7月17日回覆
Dear Mr.Hany Greetings from Tolip sport City We are delighted that you have enjoyed your stay with us , we thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence ,welcoming you again at Tolip sport city

8/10 不錯哦

Ahmad

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
Guest Relation, Rania Nasr 於 2019年7月17日回覆
Dear Mr.Ahmed Greetings from Tolip sport City We are delighted that you have enjoyed your stay with us , we thank you for sharing your pleasant experience which will serve as a further source of inspiration for us to achieve higher standards of hospitality excellence ,welcoming you again at Tolip sport city ,Guest Relation,Rania Nasr

4/10 不太好

Madjid

喜歡：客房舒適度
2
Le service est déplorable, le service de réservation est très très lent. Vous pouvez avoir mieux
於 2019 年 6 月住了 8 晚
Guest Relation,Rania Nasr 於 2019年7月8日回覆
Dear Mr. Madjid Greetings from Tolip sport City , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel ,welcoming you again at Tolip sport city ,Guest Relation,Rania Nasr

2/10 很糟糕

真實旅客

於 2019 年 6 月住了 10 晚
G.R Rania Nasr 於 2019年7月3日回覆
Dear Guest, Thanks for choosing Tolip sport city Hotel & Spa , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel.we are working to improve Hotel services We hope we will have another chance to be of service to you and look forward to welcoming you back.

10/10 有夠讚

Ahmed

喜歡：員工素質、住宿環境和硬體和客房舒適度
شكرا فندق توليب
الإقامة كانت ممتازة الفندق مريح ومميز لكن يحتاج من عاملي نظافة الغرف الاهتمام اكثر بالتفاصيل وتوفر كل شيء بالغرفة قبل دخول العميل حيث لم نجد ماء عند دخولنا وطلبناه اكثر من مرة ولم يأت غير ذلك الاستقبال جيد والفندق في المجمل رائع
於 2019 年 6 月住了 1 晚
Guest Relation,Rania Nasr 於 2019年7月3日回覆
أ/احمد تحية من فندق توليب سبورت سيتي نحن سعداء ان اقامتكم معنا كانت ممتعه نشكركم علي تعليقاتكم الرائعه التي كانت بمثابة مصدر الهام لنا لتحقيق مستويات افضل في التميز ومستوي الخدمه قم تم نقل تعليقاتكم الي باقي فريق العمل وكانت بمثابة دافعا كبيرا لنا لمزيد من التميز نحن نقدر ملاحظاتكم و نتطلع الي استضافنتكم قريبا في الفندق

8/10 不錯哦

Badr

喜歡：整潔度、住宿環境和硬體和客房舒適度
مناسب للعائله ..
اقامه مقبوله .. لكن السعر مبالغ عليه للخدمه المقدمه . غير متعاونين ابدا في حاله تاخر تسجيل الخروج لساعه واحده بعد 12 .
於 2019 年 6 月住了 1 晚

4/10 不太好

Mohamed

不喜歡：整潔度和員工素質
於 2019 年 6 月住了 3 晚
Guest Relation,Rania Nasr 於 2019年6月26日回覆
Dear Mr.Ahmed, Thanks for choosing Tolip sport city Dear Mr.Mohamed Hotel & Spa , Apologize for any shortfall that you may have encountered , We hope we will have another chance to be of service to you and look forward to welcoming you back.

4/10 不太好

真實旅客

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ce n'est pas un hôtel 5 étoiles mais même pas un 2 étoiles les chambres sont sales c'est un hôtel qui est laissé à l'abandon moquette dégueulasse nous avons dormi dans les mêmes draps pendant une semaine c'est un hôtel que je ne recommanderais pas
於 2019 年 6 月住了 6 晚
Guest Relation, Rania Nasr 於 2019年6月12日回覆
Dear Guest, Thanks for choosing Tolip sport city Hotel & Spa , Apologize for any shortfall that you may have encountered and rest assured that your comment will be immediately looked into as this is not the norml in our Hotel. We hope we will have another chance to be of service to you and look forward to welcoming you back.

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度
於 2019 年 4 月住了 3 晚
Guest Relation, Rania Nasr 於 2019年5月5日回覆
Dear Guest,thank you for taking the time to give us your feedback we are very pleased that you enjoyed your stay ,we are looking forward to welcoming you again .

4/10 不太好

Muriel

喜歡：客房舒適度
Arnaque. Prix surtaxés de 30 %pour étrangers
Sommes arrives a 2h00 du matin. Le taxi a eu bcp de mal a trouver ce complexe qui semble magnifique sur les photos. Piscine exterieur etc.... a notre arrivée l on nous surtaxe le prix de 30 % car nous ne sommes pas Egyptiens!!!!. De plus. Nous leur demandons de nous faire du cash car nous n avons plus de livres Egyptiennes à part une carte de ctedit. Et bien impossible. Ce complexe se trouve perdu dans un nouveau quartier en construction sans âme. Le déjeuné a l air magnifique. Les boissons sont servies dans des goblets en cartons plastiques jetables. Dommage. Le matin pas d eau. Panne de courant. Ascenseur idem. Cela dure 10 mn. Bref. A fuire
於 2019 年 4 月住了 1 晚
Guest Relation, Rania Nasr 於 2019年5月1日回覆
Dear Ms,Muriel,Thank You for choosing Tolip Sport city & Aqua Thank You For your valuable feedback , first we would like to explain that your reservation was for Egyptians and resident and you are not Egyptian and you don't have residency so we give you rate for foreigners and please make check with booking this situation and we are sorry for that , we are located on Zahraa Nasr city and beside ring road and we are nearby to airport it takes 15 min only wishing to see you again in Tolip sport city . Thank you.,