Verified review
2/10 Terrible
Andres
2018/6/11
DO NOT stay here. The Il Regio is NOT a hotel. It's rather an interior design showroom where you can sleep. Rooms are very nicely decorated and the location is good. Unfortunately the staff, particularly Alessandro, who is the manager and owner, is incredibly incompetent in handling customer care. It turns out that even though our Expedia booking was at a place called Il Regio, when we got there after carrying suitcases and bags a couple of blocks from the nearest parking location, Akessandro said our room was actually in a completely different building 8 blocks away! We had talked to him earlier during the week and he never mentioned the room was in a different place, in fact when we asked why he hadn't said anything he had the nerve to say that it is not his responsibility to know all the questions a guest may have!! Such incompetence! We demanded for the hotel to pay a taxi for us to take us to the other location but again the nerve and lack of care, he said that since it was only an 8 block walk that he does every day he saw no need for a taxi and that the hotel was not going to pay for it. Given it was our last night in Sardinia, we just accepted the unacceptable conditions given to us and walked to the other place which is called Snob, just like Alessandro's personality. We did not get a discount, an extra perk or anything for the hassle we had just gone through. In fact, even though we had asked to pay with cash, they still charged our credit card. DO NOT STAY HERE!!!!
Stayed 2 nights in Jun 2018





















