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瑪麗安套房的評分

3 out of 5
瑪麗安套房
Tiano Bros. corner Antonio Luna Street, Cagayan de Oro, Misamis Oriental

評論

6.6
10 分，有夠讚；67 則評論中有 10 則" "
8 分，不錯哦；67 則評論中有 20 則" "
6 分，一般般；67 則評論中有 21 則" "
4 分，不太好；67 則評論中有 10 則" "
2 分，很糟糕；67 則評論中有 6 則" "

7.4/10

整潔度

7.2/10

員工素質

4.0/10

設施服務

6.8/10

住宿環境和硬體

評論

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Over all the hotel is not ready for accepting the guest because even the water is very slow and then the wifi don't have it.
於 2021 年 2 月住了 1 晚

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The water was yellowish and dirty . We even observed small worms in the water. We were not provided with essentials. The rooms are not even clean and smelly! We were not provided with the usual breakfast because we booked by expedia. Furthermore, their front desk personnel was so unfriendly and rude.
於 2020 年 12 月住了 1 晚

8/10 不錯哦

KAZUHIRO

於 2020 年 6 月住了 1 晚

2/10 很糟糕

david

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible place , never again
Dont stay there. waters smells and yellow. rooms are below average and door keys dont work. Also no hot showers and toilet doesnt work. I wouldnt give 1 star
於 2020 年 1 月住了 3 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度和員工素質
It was okay the hotel is nice from outside including the lobby but the room is very tiny. Well, you get what you pay for. No towels set up in the bathroom and end up calling to the front desk. Very annoying air conditioning. Hotel should add on bath mat, not upon request since you really need it after taking shower. Kudos to the employees I’ve encountered including the security guards. Very courteous
於 2020 年 1 月住了 1 晚

4/10 不太好

Rohaina

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good for family vacation
the place is really nice... the place is easy to locate at the same time near downtown area.
於 2019 年 12 月住了 1 晚

4/10 不太好

真實旅客

情侶出遊, 商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
Its clean but the one given to us was the least .
於 2019 年 11 月住了 1 晚

6/10 一般般

Hazel Ann

喜歡：整潔度和員工素質
BAD SMELL WATER IN FAUCET & SHOWER
The room is clean and the hotel staff are very courteous and friendly.However, I really can't tolerate the smell of the WATER in the faucet. It has a bad smell that when I wash my face or brush my teeth I need to use "Bottled water" because the water in the faucet has a yellowish color and it smells bad. The same quality of water is in the shower :(
於 2019 年 8 月住了 3 晚

4/10 不太好

真實旅客

喜歡：整潔度和住宿環境和硬體
於 2019 年 8 月住了 1 晚

4/10 不太好

W，butuan city

家庭旅遊
喜歡：整潔度
I did not like that my check in was not confirming to my booking. also the fact that breakfast was not included and only could get obtained by paying 300 pesos a person extra I found ridiculous
於 2019 年 8 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度和員工素質
於 2019 年 7 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊, 商務旅客
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
I didnt like that the water smelled like sewer, and the AC didnt have auto settings
於 2019 年 6 月住了 1 晚
mariannesuites 於 2019年7月2日回覆
hi ma'am/sir, we still working about the water and for the a/c its manual and we are happy to give you our best and immediate response if have concerns and request.. blessed day always

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 3 晚
mariannesuites 於 2019年7月2日回覆
thank you ma'am/sir, more blessings and God bless always

8/10 不錯哦

Mars

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 5 月住了 2 晚
mariannesuites 於 2019年5月20日回覆
thank you ma'am/sir, God bless.

4/10 不太好

真實旅客

於 2019 年 5 月住了 1 晚
mariannesuites 於 2019年5月20日回覆
thank you! rest assured to enhance more our services.. God bless.

8/10 不錯哦

Hadji

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 1 晚
mariannesuiteshotel 於 2019年4月29日回覆
thank you for your rating ma'am/sir, God bless always

4/10 不太好

Marlon

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Good place. Needs a lot repairs.
Water heather never worked. Ceiling light flashing when off and never got fixed, light was covered by a carton. Restaurant closed before the stated time. Front counter unable to change dollars. Elevetor can be operated without a key. Lobby seats torn.
於 2019 年 1 月住了 2 晚
mariannesuites 於 2019年3月15日回覆
Good day sir, Im very sorry we coundn't provide you a hot shower, since our source of heat is solar, for the light ceiling (flashing) we already fix it..for the restaurant, particularly we dont have restaurant, but we have coffee shop area or we can delivered it to your room.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚
marianne suites 於 2019年1月16日回覆
thank you for dropping by a comment

8/10 不錯哦

Pappat

喜歡：員工素質、住宿環境和硬體和客房舒適度
We checked un for 1 night and everything is good staff,facilities but one thing I want you to improve is the water it wasnt safe to bathe my child its too brownish and smells rusty. So far so good
於 2018 年 12 月住了 1 晚
marianne suite 於 2019年1月16日回覆
have a blessed day ma'am/sir, thank you for raising your concern, for the water improvement we are still working with it..hope when u get back the water supply is good already..and again thank you for trusting us..

2/10 很糟糕

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
Dissapponted.
Hotels.com is much expensive than actual hotel rate! The receptionist cant even justify why I paid P1500 when they have only P1200+ in their printout, said online rates are discounted, but no breakfast, and with other charges. Will never book through hotels.com again! Park at your own risk. Clogged toilet :-(
於 2019 年 1 月住了 1 晚
marianne suites 於 2019年1月16日回覆
Good day ma'am/sir, thank you for raising your concern, for your hotel rate concern, ill surely communicate the front office to give info with the online rate booking, and for breakfast (already state at the voucher that online booking has no breakfast since the room is lesser amount than our published rate) and for clogged toilet we can assist you anytime for hotel direct concern..and again so sorry that we didnt meet your expectation.God speed always

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
mariannesuites 於 2018年12月5日回覆
Thank you and God bless always..looking forward to see again ma'am/sir

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Old and overrated
The water coming out of the sink and the shower is brown. And the room is too old and dirty
於 2018 年 9 月住了 1 晚

6/10 一般般

niki，philippines

喜歡：整潔度和客房舒適度
於 2018 年 9 月住了 2 晚

8/10 不錯哦

J，Canada

喜歡：整潔度、員工素質和客房舒適度
Staff are friendly and pleasant. Room comfy. Just no hot shower
於 2018 年 8 月住了 2 晚
mariannesuites 於 2018年9月8日回覆
thank you, for our hot shower, we our hot shower, we are solar panel, it depends the weather and the capacity of our guests check-in:)

6/10 一般般

真實旅客

於 2018 年 8 月住了 2 晚

10/10 有夠讚

Erin P

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great customer service...
It was first time for my 4 year old son to travel to CDO with such awareness. We traveled every 2 to 3 months Cebu-CDO and vice versa way back 2014 to 2015, but during those times he could not appreciate the flights nor the places we went to since he was still a baby. So a few days ago i took him to CDO so we can visit the Divine Mercy Shrine. As expected he was amazed with the flight especially when the plane would go inside the clouds. Arriving in CDO at barely 6:00 AM, my son and I were both very sleepy and ready to drag ourselves into bed. However, the first hotel where we booked on our Day 1, held on to the 12 noon check-in policy, notwithstanding the sleep-deprived look on my son's face. I offered options for room upgrade or whatsoever but the answer was a poker-face and a "no available room" statement. Take note however, that when I made the booking online, I filled up the SPECIAL REQUEST portion and i told them them that " my son and I will be arriving 6:00 so we want to request for an early check-in, to which they answer with..." Noted on this, Maam, no problem..." Well, to make the story short, we where forced to check- in in one of the city's pension houses. We had a good night sleep despite the small room, compensated though with a 40-inch TV set and very cold AC unit in the rooms. For our Day 2. grateful that they gave me a room at Marianne Suites even it was only 8:00 AM, no questions asked. GREAT CUSTOMER SERVICE INDEED! Surely coming back.
於 2018 年 6 月住了 1 晚
mariannesuites 於 2018年7月11日回覆
Thank you that your are comfortable and happy while staying with us..God bless ma'am/ sir.

10/10 有夠讚

jo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 2 晚
marianne suites 於 2018年6月11日回覆
thank you so much and God bless

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
Dont stay
This hotel was chosen because hotels.com had it as secret price reduction from 8100php to 1200php.... Some body is a jokester... The penthouse suite is 8100php each day, and regular rate is 1100php/day. Plus they would have not charged our room for breakfast if we had walked in and payed....tv didnt work in room, maintenance came by to do magic, but it quit working again to only show snow... Room could not be considered a suite even for small size filipinos... There was no desk to do any tasks, and had to leave luggage upright to access bed. Worst trick by hotels.com or actual hotel, that I've encountered in a very long while
於 2018 年 5 月住了 1 晚
mariannsuites 於 2018年7月11日回覆
hello.. I'm sorry we never meet your expectation, might have some misunderstanding with the booking..but surely we always make sure to give our best for our guests to provide the hospitality while here in cdo..more power and God bless always ma'am/sir..:)

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
accessible
I've been here 4 times and I am having a comfortable stay. It is in the heart of the city so you'll have easy access to big establishment.
於 2018 年 5 月住了 1 晚
mariannesuites 於 2018年5月16日回覆
thank you so much ma'am/sir.. we always looking forward to meet your expectation..More power and God bless.

10/10 有夠讚

Peter James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 4 晚

6/10 一般般

真實旅客

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
Good for couples, not for families and friends
The hotel staff were kind and accomodating, the facilities are in good condition, the room is clean. We just had a problem with the water supply, which I think have cleanliness issue due to discoloration of the water, it turned out to be yellowish, and also the room setups are for couples, due to the toilet's glass wall which makes others saw what's happening inside the toilet, for couples it is okay, but not for families and friends.
於 2018 年 1 月住了 2 晚
marianne suites 於 2018年3月12日回覆
have a blessed day:) thank you for the comments and suggestion ma'am/sir, we surely assured that next visit our water supply is good already...more power and God speed always..

6/10 一般般

georg

不喜歡：整潔度和客房舒適度
於 2017 年 12 月住了 8 晚

10/10 有夠讚

Jonathan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

10/10 有夠讚

Jonathan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

4/10 不太好

Nathan

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst hotel! no hotwater! Wifi is slow
The water heater was not working. The receptionist informed me that they were using solar for the water heater so i tried to take a shower in the middle of the day where the sun is hot, but i'd waited for 30 minutes and it was not working at all. The place was too tight you wont like to stay here, im not going back in this place and I dont want to recommend this to anybody.
於 2017 年 12 月住了 6 晚
mariannesuites 於 2018年3月21日回覆
Hi good day sir, i'm sorry we couldn't meet your expectation, we sincerely apologized also for the inconvenient that we cost while your in our hotel..for all the concerned we are trying to work it out.. have a blessed day

8/10 不錯哦

Stefan

喜歡：整潔度和員工素質
於 2017 年 11 月住了 7 晚

2/10 很糟糕

Choong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We were traumatised by the constant search on us
My wife and I were traumatized by constant search by a member of the staff who is not a uniformed security men Location was extremely bad. Far from shopping and food areas
於 2017 年 10 月住了 3 晚
mariannesuites 於 2018年5月28日回覆
Hi good day sir, We sincerely apologized for your concerned,please specify also what is the mean concerned with our staff so that we can call their attention, we value our guests.so we want to have disciplinary action fif they commit mistak..for shopping location..actually marianne suites is near at Ayala centrio and Gaisano, aslo food areas is very accessible.. have blessed day sir..

8/10 不錯哦

charlene，canada

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very neat hotel
First time booking a hotel in cdo and I'm happy that i found a budget wise and very neat hotel
於 2017 年 10 月住了 1 晚
marianne suites 於 2017年11月8日回覆
thank you for staying with us.God bless always

2/10 很糟糕

Royax，Denmark

不喜歡：員工素質
Bad Experience
I stayed on this hotel for 2 nights. When I am staying in a hotel, it's very important for me to have a good wifi/Internet connection. And I consider a bad hotel and bad service if it doesn't meet my need. On my second day, the wifi/Internet connection on the second floor didn't work. I asked the reception 4 times to check the problem because it worked fine on the first day. But no action was made. The receptionist didn't even get back to me to give feedback when I called her the first time. Because they didn't bother to solve the problem, I gave up. I hope the hotel management will look at this issue and I hope the other guests won't experience the same frustration as I have.
於 2017 年 5 月住了 2 晚
marianne suites 於 2018年3月21日回覆
Hi good day sir, I'm sorry we couldn't meet your expectation, we sincerely apologized also for the inconvenient that we cost while your in our hotel..for all the concerned we are trying to work it out.. have a blessed day

8/10 不錯哦

Fermin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 5 月住了 2 晚

6/10 一般般

David

不喜歡：整潔度和員工素質
Meeeehhhh
No hot water, dirty sheets... advertised free breakfast but at check out charged me because I booked thru Expedia

6/10 一般般

probinsyano，LA

喜歡：員工素質
fsdc reunion 2017
Stayed for 4 nights. Attended our reunion with coworkers havent talked to or seen since 30 yrs ago. Hotel has no hot water and wifi not working. No comp breakfast either. Hotel has no rest or bar. Staff sermed ok for the whole duration of my stay. No towels when i arrived in the room. I have to call the desk and ask for towels.
mariannesuites 於 2018年3月21日回覆
Good day ma'am/sir, - for hot water supply, sorry to informed you we are solar panel, we already forwarded about this concerned, - for wifi there is particular areas wifi is not good.. - breakfast concerned..actually fo online booking we dont have complimentary breakfst.. as far as i know that is already indicated at expedia site. -for resto or bar.. we are already trying to worked out our coffee lounge hope within this year. - for amenities services.. or towel.. might be that time our laundry services has late delivery.. we sincerely apologize for all of this.hope next visit at cagayan de oro Mariane Suites already has new facility. thank you and God bless.

6/10 一般般

Roger

喜歡：員工素質、住宿環境和硬體和客房舒適度
Good location and modern hotel
Good location and local food. Modern rooms and very good service. Cleanliness was excellent in first room we had but in moving to more expensive room the cleaning staff did not clean the room effectively. Wifi is patchy
marianne suites 於 2018年3月21日回覆
than you sir for the comment..will assure you next time visit we give our best

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

hamelin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡：員工素質
Affordable price.
The staff didn't give us free breakfast because they said we book in your website instead of them. At first the receptionist also ask for a receipt from us which surprised me.

6/10 一般般

Andy

喜歡：整潔度

10/10 有夠讚

hamelin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
good service!
usually we always have free breakfast but this time we don't have. :(

6/10 一般般

Dennis

喜歡：員工素質