Beautiful location and beach—gorgeous views and powerful waves (not swimmable). Lifeguards were attentive, and the grounds were clean. Shoutout to Humberto, our beach cabana waiter—his service was excellent. Room service was quick and convenient.
Unfortunately, service across the resort was inconsistent and often tied to whether you “looked” like a good tipper. Some staff were wonderful; others were dismissive. Golf cart drivers varied, and at the pool, guests who tipped early received noticeably better treatment—even when breaking rules about smoking or playing loud music.
Pools were great, and my kids loved them. Rooms were clean but a bit outdated—we found one small cockroach. Allergy procedures felt like box-checking. We were asked about allergies 3–5 times per meal, but staff didn’t seem to know which foods had which allergens.
Breakfast at LaNao was disappointing—waited nearly an hour with no drinks or bill. Concierge service was unclear and never open when I stopped by, so I booked activities myself. We weren’t given a map or activity schedule at check-in, which made getting around harder.
Airport tip: after baggage claim, people may pretend to be your transport—they’re selling timeshares. I also lost a credit card at the beach cabana, and someone attempted $4,000 in fraud.
This resort has potential, but inconsistent service made it hard to fully enjoy. I’d return to Cabo, but maybe not here.