"We traveled during an unfortunate weather event-Hurricane Rachel (then tropical storm). We did ask in advance if there was a weather advisory, but were told no.
The property is lovely. Clean, well decorated, food and tequila are delicious. Rooms are spacious. The place shuts down at 10pm so plan accordingly. We came after work on a Friday so got a late start.
We spent Saturday out wine tasting as the weather rolled in. We returned to a little kit “in case power goes out”. 2 candles and a lighter. A little later we received a message the staff was leaving early to get home before the weather came. Fair-many roads in this area are dirt or prone to rock slides. But we never heard from staff again. Power and water were out all night (so no toilet-luckily we had brought a lot of our own drinking water), and our room was flooded. In the morning, we had no communication and no one was around. Again, some of this is to be expected given the severity of the storm and the nature of the roads in and out, but minimally, the hotel should have initiated communication to let us know the status of what was happening.
We ended up leaving when the weather let up and they refunded us the night we didn’t stay. The roads out had large boulders and mudslides, so we were glad we left when we did.
I’d recommend this place, just pay attention to weather and don’t expect Mexican tourism to be honest about advisories. The hotel is lovely. And we have funny stories, so there’s that."
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