Ordered 2 nights at Ruby Hotel when I arrived I told them my booking number and that I booked through Hotels.com app. They said that they do not have any collaboration with hotels.com. I then showed them confirmation mail and even contacted hotels.com customer service and informed them of my situation. I ended up paying twice for 1 day and received no refund nor help from hotels.com.
Bad experience
Tuong Khanh
於 2024 年 3 月住了 2 晚
2/10 很糟糕
Agustaviano
商務旅客
2024年3月22日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel didnt allow me to stay
The hotel did not allow me to stay there, they just say they didnt receive any order or payment from Hotels.com.