Marriott Hotels & Resorts Butler hotels

"Excellent customer service "

"Mattress was very worn out and our room was in the front of the building and the highway noise was really bad. The free breakfast was good and the staff in the breakfast area were extremely nice and helpful and we were impressed with them."

"Clean room, staff friendly "

"The staff was very nice and professional. The location was extremely convenient in the middle of everything. I wish the hotel was more updated...there were issues with air circulation. Other than that, it was the perfect place to stay for a short business trip. "

"Staff was great, room was clean but pool was not in service. The shower also had a chlorine smell. "

"This property is ALWAYS VERY CLEAN, and the staff is always FRIENDLY and COURTEOUS"

"The front desk was rude and dismissive upon arrival. The room had numerous stains on carpet, on bedding and a stain on the curtain that resembled blood. Unknown pill or mint? In ice bucket. The shower gel dispenser in shower was empty."

"This stay was horrible, not a clean hotel. It doesn't look like anything from the website, I would not stay here in my worst day. Horrible furniture and everything is outdated. "

"The valet service for the parking lot was really weird. I’d never had this experience before so I was very confused by it. You have to take all of your stuff out of your vehicle right away before you can go into the hotel to check in because they take your vehicle and put it on top of this parking structure. I forgot something in my car and since it was already parked up on the very top with 2 cars underneath, I wasn’t able to access it. They also keep your keys overnight and in the morning when I went to get my car, it was apparent that the keys had been left inside my car since the guy did not grab the key from the booth before he went to pull it out. Maybe it’s just me because I have never experienced this before but I did not like that. The staff was fine, not overly friendly or welcoming. The hotel was also fine. Just pretty basic. The beds were comfortable enough for a one night stay. The shower was nice. It was pretty noisy outside and in the hall. You can hear every little noise and I think because the floor is tiled, it just echoes. I didn’t bother with the breakfast buffet since other reviews said it wasn’t worth the money. The one plus was that it was in a good location since we were attending a concert at the prudential center so it was in a short walking distance. Google Maps did take us to the wrong spot originally so we had to call and ask where the parking lot was, which was on another street. "