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克羅伍德飯店和 Spa 渡假村的評分

5 out of 5
克羅伍德飯店和 Spa 渡假村
Holme Road, Burnley, England

評論

9.6

好極了

10 分，有夠讚；446 則評論中有 363 則" "
8 分，不錯哦；446 則評論中有 56 則" "
6 分，一般般；446 則評論中有 18 則" "
4 分，不太好；446 則評論中有 6 則" "
2 分，很糟糕；446 則評論中有 3 則" "

9.8/10

整潔度

9.6/10

員工素質

9.6/10

設施服務

9.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Zeeshan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Shannon 於 2024年4月19日回覆
Thank you kindly for your feedback,We hope to welcome you again in the future.

10/10 有夠讚

jonathan，Blackpool

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed here for one night and were very impressed. We made use of the Leisure Centre. Make sure you book The Spa if you want to use their facilities. The Lakeside Bar area was very nice with a vast selection of spirits including alcohol free cocktails and bottled beer/cider. We went to the “Allo Allo” dining experience which was fab. We had a good night’s sleep in a comfortable bed, then woke up and had a buffet Full English breakfast which also had a croissants gluten free muffins fruit and yoghurt. We would highly recommend this place.
於 2024 年 3 月住了 1 晚
Shannon 於 2024年4月17日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Christopher

Great hotel
於 2024 年 3 月住了 2 晚
Shannon 於 2024年3月11日回覆
Thank you for your feedback,We hope to welcome you again in the future.

10/10 有夠讚

Mark

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great modern hotel with good facilities, good choice of restaurants serving good quality produce at reasonable prices.
於 2024 年 2 月住了 2 晚
Shannon 於 2024年2月28日回覆
Thank you for your feedback,We hope to welcome you again in the future.

10/10 有夠讚

Connor

情侶出遊
喜歡：整潔度、員工素質和設施服務
Perfect, no other way to put it. The staff were amazing and the food was amazing, would definitely reccomend.
於 2024 年 2 月住了 1 晚
Shannon 於 2024年2月18日回覆
Thank you for your feedback, We hope to welcome you here again in the future!

8/10 不錯哦

Terry

We love staying at crowwood only this time the room was a bit cold apart from that we really enjoy our stay , and the fabulous food at wilfreds we will be back 👍🌹
於 2024 年 2 月住了 1 晚
Shannon 於 2024年2月18日回覆
Thank you for your feedback, We hope to welcome you here again in the future!

10/10 有夠讚

Susan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
3 night stay
we had a ver nice 3 night stay, we weren't in the hotel a lot of the time as we had a family funeral. I used the gym, well equipped and good equipment. We had breakfast all very good and we weren't rushed from the table which was really nice. Every member of staff we spoke to was really pleasant, helpful and polite. Rooms were cleaned every day and they are a good size. I would stay in this hotel again.
於 2024 年 2 月住了 3 晚
Shannon 於 2024年2月18日回覆
Thank you for your feedback, We hope to welcome you here again in the future!

10/10 有夠讚

Christopher

The rooms are amazing, the desk staff are also amazing but the restaurant and bar staff could do with some extra training. I stayed in the hotel for a total of 10 nights, going to the breakfast every morning. Each morning the hostess at the breakfast would ask us the same robotic questions, including if we’d eaten there before. They should recognize guests that are there for a longer stay and say welcome back. Also not sure why you have to show your room card for every single round of drinks. Again some of the staff are just robotic. It doesn’t make you feel welcome. Overall a really amazing hotel, just wish some of the staff would pay a little more attention to their guests.
於 2024 年 2 月住了 1 晚
Shannon 於 2024年2月14日回覆
Dear Christopher, We ask to see our guest tab card when they buy food and drinks to ensure that all the charges are added to the correct bedroom. Thank you kindly for your feedback, We hope to welcome you again in the future.

10/10 有夠讚

Andrea

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Shannon 於 2024年2月14日回覆
Thank you kindly for your feedback, We hope to welcome you again in the future.

10/10 有夠讚

April

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s my 2nd time at this property from checking in to checking out was so easy The hotel facilities was enjoyable. We did the spa on our last visit That was a lovely experience. Rooms are big n lovely comfy beds Thank you
於 2024 年 2 月住了 1 晚
Shannon 於 2024年2月14日回覆
Thank you kindly for your feedback, We hope to welcome you again in the future.

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel and spa, wonderful food. Would be nice if they offered some cask beers in the bar though.
於 2024 年 1 月住了 2 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

10/10 有夠讚

Keith

於 2024 年 1 月住了 1 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

8/10 不錯哦

Frank

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A good hotel.Staff on the ball .Very clean .Good restaurants .Nothing to dislike.
於 2024 年 1 月住了 1 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

10/10 有夠讚

Steven，Bolton

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

8/10 不錯哦

Andrew

於 2024 年 1 月住了 1 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

10/10 有夠讚

Les

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic hotel, nice chilled relaxed vibe Food was excellent … will be returning
於 2024 年 1 月住了 1 晚
Shannon 於 2024年1月6日回覆
Thank you for your feedback, We hope to welcome you again in the future!

10/10 有夠讚

Jacqueline

於 2023 年 12 月住了 1 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

8/10 不錯哦

Joseph

於 2023 年 12 月住了 1 晚
Sandra 於 2024年2月5日回覆
Thank you for your great review, we look forward to welcoming you back

10/10 有夠讚

Ian，Bolton

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous overnight stay at Crow Wood Hotel & Spa, the hotel and grounds on the drive up were very well presented which carried on into the hotel....Rooms were large and spotlessly clean, Food was excellent as was the breakfast buffet. Would definitely recommend and stay again in the future.
於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

8/10 不錯哦

Jennifer

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Enjoyed our stay, hotel and bedroom super clean and very friendly staff. Did not like the fact it is a totally cashless resort so be prepared to bring credit and debit cards! Also access to pool means just this! No seating around pool and jacuzzi was out of order, if you want to relax an swim you will have to book the spa a separate area.
於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Wendy

於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

8/10 不錯哦

Nicola

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel and spar service was excellent. Bar prices a little expensive
於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

John

於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

8/10 不錯哦

Paul

於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Top notch establishment with first class service
Don't normally review but everything was exceptional. All staff are a credit to the establishment. Absolutely amazing place that is just going to get better with significant further investment in the spa facilities (which are already top notch).
於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Jennifer

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stunning Hotel. There is nothing that Crow Wood need to improve on. Exceptional hotel in every aspect.
於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Yuko

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Shannon 於 2023年12月30日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Andrea

於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月17日回覆
Thank you for your feedback. We hope to welcome you again soon.

4/10 不太好

Elizabeth

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Disappointed
Very disappointed with our bedroom. I didn’t request a disabled room and yet I ended up with one. Lighting in room was too dark and impossible to see to dry your hair. Shower was cold ( reported). Heating didn’t appear to work and all in all a very disappointing experience
於 2023 年 12 月住了 1 晚
Simona 於 2023年12月16日回覆
Thank you for your review, we have sent you an email directly to you.

10/10 有夠讚

Matthew

於 2023 年 12 月住了 1 晚
Shannon 於 2023年12月7日回覆
Thank you for your feedback. We hope to welcome you again soon!

10/10 有夠讚

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice hotel staff very friendly and attentive great overnight stay whilst staying for spa day all very good only complaint didn’t like the coffee from either the bar in hotel or spa tasted funny and not very hot but enjoyed the stay nevertheless great hotel comfortable rooms and clean and comfortable
於 2023 年 11 月住了 1 晚
Shannon 於 2023年12月7日回覆
Thank you for your feedback. We hope to welcome you again soon!

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely modern country hotel with excellent dining
於 2023 年 11 月住了 2 晚
Shannon 於 2023年12月7日回覆
Thank you for your feedback. We hope to welcome you again soon!

10/10 有夠讚

Wayne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Shannon 於 2023年12月7日回覆
Thank you for your feedback. We hope to welcome you again soon!

8/10 不錯哦

Reba

於 2023 年 11 月住了 2 晚
Shannon 於 2023年12月7日回覆
Thank you for your feedback. We hope to welcome you again soon!

10/10 有夠讚

Craig

於 2023 年 11 月住了 2 晚
Shannon 於 2023年12月7日回覆
Thank you for your feedback. We hope to welcome you again soon!

6/10 一般般

Jaspal

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Staff was friendly, wide open space for the rooms. However, leisure facilities quite average sometimes overcrowded, very noisy outdoors due to rain hitting off the metal drainage system disrupting sleep, no USB ports for charging and no toothbrush which is a let down.
於 2023 年 11 月住了 1 晚
Shannon 於 2023年12月7日回覆
Thank you for your feedback. We hope to welcome you again soon!

10/10 有夠讚

Gareth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cleanest hotel I've been to, nice quiet relaxing place!
於 2023 年 10 月住了 2 晚
Shannon 於 2023年11月1日回覆
Thank you for your feedback. We hope to welcome you again in the future.

6/10 一般般

Kathryn

喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Shannon 於 2023年10月27日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Jasmohan

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent hotel experience! Everything was fabulous! Facilities were amazing.
於 2023 年 10 月住了 1 晚
Sandra 於 2023年10月25日回覆
Thank you for your great review . We look forward to welcoming you back

10/10 有夠讚

Susan

於 2023 年 10 月住了 1 晚
Sandra 於 2023年10月25日回覆
Thank you for your great review . We look forward to welcoming you back

6/10 一般般

Dawn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location
於 2023 年 10 月住了 1 晚
Shannon 於 2023年10月23日回覆
Thank you for your feedback. We hope to welcome you again in the future!

10/10 有夠讚

Kath

家庭旅遊
喜歡：員工素質和住宿環境和硬體
All the staff where very friendly and welcoming
於 2023 年 10 月住了 1 晚
Shannon 於 2023年10月18日回覆
Thank you kindly for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Solo escape
Fantastic solo escape for a few days. Food lovely and well labelled with allergens. Rooms clean and modern. Staff really friendly.
於 2023 年 10 月住了 2 晚
Shannon 於 2023年10月13日回覆
Thank you kindly for your feedback,We hope to welcome you again in the future!

10/10 有夠讚

Ayleen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
I could not fault anything. Looking forward to returning. Outstanding chef.
於 2023 年 10 月住了 1 晚
Shannon 於 2023年10月13日回覆
Thank you kindly for your feedback,We hope to welcome you again in the future!

10/10 有夠讚

Andrea

於 2023 年 9 月住了 1 晚
Shannon 於 2023年10月13日回覆
Thank you kindly for your feedback,We hope to welcome you again in the future!

6/10 一般般

Steve，Corsham

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
When we arrived we could see that there was a large wedding taking place at the hotel. On checkin I specifically asked if our room would hear the noise from the weeding and was told we would not hear anything How wrong were they!!! The noise was so loud I could feel my teeth vibrating from the bass speaker. Phone reception who said they would pass this onto management and clearly did not care. In the morning I tackled reception again who clearly did not care. Was told management would call me and to date no call. My strongest advise would be NOT to book this hotel if a wedding is taking place
Shannon 於 2023年10月1日回覆
Thank you for your feedback. Please contact hotel reception so we can address this.

10/10 有夠讚

julie

於 2023 年 9 月住了 1 晚
Shannon 於 2023年10月1日回覆
Thank you for your feedback. We hope to welcome you again in the future.

10/10 有夠讚

Nikki

喜歡：整潔度、員工素質和住宿環境和硬體
I stay in this hotel often visiting my family. This time there was an event on and unfortunately my room was above the noise of the music. The response by the Hotel towards me and my complaint made me happy, there was not much they could do, however they responded in the best way. I'll request a quiet room on future bookings.
於 2023 年 9 月住了 1 晚
Shannon 於 2023年10月1日回覆
Thank you for your feedback, We hope to welcome you again in the future.

10/10 有夠讚

Nicola

於 2023 年 9 月住了 1 晚
Shannon 於 2023年10月1日回覆
Thank you for your feedback, We hope to welcome you again in the future.