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The Clara Hotel

3.0 star property
A seaside getaway near Pomorie Lake where guests relax by the seasonal outdoor pool or savor Eastern European cuisine at the restaurant

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The Clara Hotel sits near scenic Pomorie Lake and Mall Galleria Burgas, offering a peaceful retreat with convenient marina access. Visitors shop on-site, unwind in the sauna, and enjoy the outdoor pool while children splash in their dedicated swimming area.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
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About this property

The Clara Hotel

  • Family-friendly hotel near Aqua Paradise
  • Located close to Pomorie Lake and Sea Gardens, The Clara Hotel provides a marina, a terrace, and shopping on site. For some rest and relaxation, visit the sauna. The on-site Eastern European cuisine restaurant, WHITE RESTAURANT, offers breakfast, lunch, dinner, and a poolside location. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • A seasonal outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free self parking
    • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
    • Barbecue grills, luggage storage, and a porter/bellhop
  • Room features
  • All 198 rooms offer comforts such as air conditioning and separate sitting areas, in addition to perks like free WiFi and room service.
  • Extra conveniences in all rooms include:
    • Sofa beds and free cribs/infant beds
    • Bathrooms with jetted tubs and free toiletries
    • TVs with cable channels
    • Balconies, separate sitting areas, and kitchenettes

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Policies

Check-in

Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during October, November, December, January, February, and March.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 10.22 per person (one-way)
  • Airport shuttle fee per child: EUR 5.11 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May to October
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does The Clara Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Clara Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Clara Hotel?

Check-in end time: anytime.

What time is check-out at The Clara Hotel?

Check-out is at noon.

Does The Clara Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 10.22 per person applies.

Where is The Clara Hotel located?

Located near the airport, this family-friendly hotel is within 9 mi (15 km) of Pomorie Lake, Mall Galleria Burgas, and Sea Gardens. Burgas Beach and Ferry terminal are also within 12 mi (20 km).

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Reviews

Reviews

6.2

7.0

Cleanliness

6.8

Location

6.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 2 out of 18 reviews
Rating 8 - Good. 6 out of 18 reviews
Rating 6 - Okay. 5 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

Reviews

Verified

2/10 Terrible

Salla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

So.. I had to even ask for toilet paper at the reception because they did not even clean my room once per day, i paid 300euros for 6 nights and it was way too much.. Tv didn't work, there was alot of ants on the floor, i had no kitchen suplies, even though i had paid for all of these things to be there. They even said that i would be having nice bathroon and bathtub, but the reality was far from that.. Surroundings at the hotel were bad, thrash everywhere and there was 4-6 kittens inside the yard that made the yard really dirty.. Breakfast was poor, i went there 5 minutes after they opened it, and the juices and meat were already warm, one type of bread and one type of cereal.. I wish i would get my money back, but the locals told me at the bar: "no way!"
Stayed 6 nights in Aug 2019
Verified

6/10 Okay

Line

Disliked: Staff & service

Ikke tilfredsstilende

Vi hadde 3 leiligheter hvorav en hvor aircondition ikke fungerte. Til tross for beskjed om dette flere ganger i løpet av oppholdet skjedde ingenting. For dårlig !!! Restauranten på hotellet anbefales ikke. Dårlig mat og tok alt for lang tid.
Stayed 10 nights in Jul 2019
Verified

6/10 Okay

Jean Loup

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bon séjours en dehors des points faibles

Nous avons attendu la chambre pendant 1h30 alors qu’en nous étions arrivés à l’heure (15h). Il est indiqué qu’il y a une laverie, or la secrétaire nous a dis le contraire. La piscine était en maintenance durant tout le séjour. Il manquait de la vaisselle : nous étions 4 avec 3 couverts, mais aussi des chaises : 2 chaises pour 4. De plus, il y a une mauvaise évacuation de l´eau dans la douche en plus du manque de tapis de bain en plus de la porte la salle de bain qui ne ferme pas. Cependant, très bonne connexion wifi, bel hôtel très proche d’une belle plage.
Stayed 3 nights in Jul 2019
Verified

6/10 Okay

Eliezer

מלון לא מוכן לקייץ לא כדאי להגיע עד לאחר ברורהמצב

מקום מרוחק מאד מהמרכז היה בתחילת הדרך ולא הודיעו על כך בריכה ללא מיים חדרים לא סודרו כל התקופה מגבות הגיעו רק ביום השני וגם אז לאחר בקשה מיוחדת שלנו
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Esben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rolig overnatting.

Hotellet ligger nærme flyplassen i Bourgas. Et stille område. Jeg har bodd der et par ganger, også da det het Sarafovo Plaza Complex.
Verified

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place!

Lovely hotel! The price to quality ratio is very good. I arrived really late, but the service of the staff, especially Mrs Van Lier, was more than I could have hoped for. I already booked again!
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service

rubish dinner and breakfast

This hotel is really bad the dinner was terrible and in the morning our breakfast was as bad .I will never stay at this hotel again.
Verified

4/10 Poor

David

Close to the airport

Check-in from a late flight (01.00) efficient. Large, basically furnished room but, disappointingly, no drinking water (or anything else) provided and no tea or coffee making facilities. Breakfast dismal --- poor selection of cold meats, cheese, & salad vegetables and no hot water for making tea (awful lukewarm drinks available from machine), and no attendant staff. Check-out efficient.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL IS NICE,NEAR THE SEA,THE PERSONAL ARE NICE TOO.THE ONLY ONE THING I DID NOT LIKE IS THE ROOM IS COLD,THE AIR CONDITIONING WASN'T HEATING
Verified

8/10 Good

Buos

Liked: Property conditions & facilities
Disliked: Cleanliness

BİR BURGAS MACERASI

Otelin konumu güzeldi ama : 1. Kahvaltı diye önümüze konulan şeyi köpek bile yemedi(!) 2. Yatak çarşafları lekeliydi 3. Resepsiyon çağırdığı taksi için bizden 25 leva ücret aldı. Aynı yolu dönüşte 14 levaya geldik. Aradaki 11 levayı kim cebe attı. Herhalde taksi çağırma komisyonu değildi. Otelin iyi olması önemli ama işletmenin de iyi olması gerekir.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

dogodne położenie

Hotel znajduję się ok. 20 min. drogi pieszo od lotniska, posiada zejście do plaży w odległości ok. 100 m. poza tym sympatyczna obsługa z którą bariera językowa nie stanowi problemu i dobre jedzenie a na terenie hotelu basen z leżakami cóż więcej potrzeba
Verified

6/10 Okay

Galya

Liked: Room comfort

Geweldig hotel voor het gezin

- rustig hotel - vrindelijke personeels - grote kamer en mooi uitzicht - schoon en mooie zwembad - 1 km loopafstand naar het strand
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was the best of my vacation

I really liked the rest in Burgas. The hotel is only 4 bus stops from the airport (route 15) or can be reached on foot. The planes above the hotel doesn't fly. 't move in the direction Gorda is the great and an excellent shopping centre Bourgas Plaza, where you can buy food and good shopping things. The hotel is cozy. staff is very kind and polite. the best thing in the hotel is its ideal location. quite near the sea - going for 10 minutes. the hotel has a large and clean pool. Breakfast was continental and not liked me - I prefer to eat in the room because the room was spacious kitchen with a fridge and microwave. Towels and linen changed too, but not daily.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Ruhiges sauberes Hotel für normale Ansprüche

Für ein 3* Hotel war das Zimmer wirklich sehr gut. Es handelt sich um einen Appartment Complex wo Besitzer ihre Appartments vermieten oder selbst nutzen. Wir hatten Studio/Suite mit Frühstück gebucht. Großes Doppelbett, kleine Küchenzeile und schönes Bad mit Dusche u. extra Wanne. Frühstück war ok, aber nichts besonderes. Personal teilweise unmotiviert bis arogant. Hotel ist ruhig, sehr sauber und der Pool auch. Hotel liegt am Ende von Saravovo. Zum Strand und ersten Geschäften/Restaurant sind es ca 5 min Zum Flughafen mit Taxi 5 min, aber von Fluglärm im Hotel nich zu hören.
Verified

8/10 Good

per

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

godt hotel til familie.

Utrolig flinkt og hjælpsomt personale, der forsøger at hjælpe en med alt. Men det kniber lidt for dem at tale og forstå engelsk. Hotellet er rent og flot. men der blev ikke rengjort på værelset, kun skiftet sengetøj en gang, den uge min familie var der.Dejlig store værelser. Der var ikke overfyldt med andre gæster på hotellet.
Verified

2/10 Terrible

Solo traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very misleading room description

"the private kitchenette offers a convenient way to prepare meals" - no kitchenware provided, completely empty shelves. After I complained, two drinking glasses were put there. The manager admitted that there is actually no kitchenware in any of the hotel rooms but promised to supply for me. This turned out to be a couple of plates, flatware and coffee cups, but nothing to make coffee or hot water with. "a separate sitting area, and a separate dining area" - the fold-out sofabed with table next to it could constitute the sitting area as long as you do not use it as a bed, but no dining area or chairs. A receptionist showed me a slightly larger room with twin beds where there was a small bench extending at a right angle from the kitchenette that could possibly be called a dining area - if there were chairs or bar stools, but there were none, and no kitchenware there as well. "Food/Beverage Credit" - asked twice, the receptionists had no idea what this meant. "The ensuite bathroom has a makeup/shaving mirror" - just a plain old mirror. "cable channels" - a handful of channels, most with low picture quality. "DVD player" - only a manual for one... The railing on the balcony had several days' worth of bird droppings on it when I arrived. A large balcony, but no chairs on it, nor any chairs in the room to move out there. I saw chairs only on two or three other balconies.
Verified

2/10 Terrible

Eduard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Plaza Complex Sarafovo

Vorsicht beim telefonieren aus dem Hotelzimmer !!!! Beim erten Telefonat wird ganz günstig berechnet danach wird einfach gesagt, daß das Programm die Tage davor nicht richtig funktioniert hat und dann wird es richtig teuer. In der Hotelbeschreibung steht W-Lan im Zimmer vorhanden in wirklichkeit gibt es den Empfang nur in der Loby. Es stand auch Hallenbad vorhanden aber in diesem gibt es kein Wasser.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort