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宇宙 E 紅飯店的評分

2.5 out of 5
宇宙 E 紅飯店
No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang

評論

7.6

不錯哦

10 分，有夠讚；72 則評論中有 13 則" "
8 分，不錯哦；72 則評論中有 37 則" "
6 分，一般般；72 則評論中有 15 則" "
4 分，不太好；72 則評論中有 3 則" "
2 分，很糟糕；72 則評論中有 4 則" "

7.8/10

整潔度

7.2/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Boey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 2 晚
Customer relation 於 2019年2月14日回覆
Thank you for staying with us. Hope to see you again.

10/10 有夠讚

lee pui

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 2 晚

8/10 不錯哦

MOHD ZAMRI

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cleanliness
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Collins

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚

10/10 有夠讚

Zowie

家庭旅遊
喜歡：整潔度和員工素質
Ok experience
So-so stay... Everything was great but not incredible... Acceptable with the price...
於 2020 年 12 月住了 1 晚

10/10 有夠讚

Mohamed Hussain

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 1 晚
E-RED ALMA COSMO 於 2020年7月19日回覆
Thank You

8/10 不錯哦

Michael，Melbourne, Ausrealia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
於 2020 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 2 晚

8/10 不錯哦

Sharon

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
於 2019 年 12 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊, 商務旅客
Overall okay, but not really meet our expectation
於 2019 年 10 月住了 2 晚
Steiner Xavier 於 2019年10月17日回覆
Thank you, we will try to serve the best in future.

10/10 有夠讚

Vickneswaran

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
Steiner Xavier 於 2019年10月17日回覆
Thank you, we will try to serve the best in future.

6/10 一般般

真實旅客

於 2019 年 7 月住了 1 晚
Steiner Xavier 於 2019年7月21日回覆
Thank You

8/10 不錯哦

真實旅客

於 2019 年 6 月住了 2 晚
Steiner Xavier 於 2019年6月17日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 不錯哦

真實旅客

於 2019 年 6 月住了 1 晚
Steiner Xavier 於 2019年6月17日回覆
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 不錯哦

真實旅客

親子旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Clean n convenient Staff unfriendly and need to really improve
於 2019 年 3 月住了 1 晚
Branch Manager 於 2019年4月4日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 不錯哦

Dianah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 3 晚
Marketing Dept 於 2019年3月9日回覆
Thank you for staying with us and appreciate your feedback. Hope to see you again soon.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 1 晚
Branch Manager 於 2019年4月4日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 1 晚
Branch Manager 於 2019年4月4日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 1 晚
Branch Manager 於 2019年4月4日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 1 晚
Branch Manager 於 2019年4月4日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 不錯哦

真實旅客

於 2019 年 2 月住了 1 晚
Branch Manager 於 2019年4月4日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 2 月住了 1 晚
Branch Manager 於 2019年4月4日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

10/10 有夠讚

Git

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
於 2019 年 1 月住了 2 晚
Duty Manager 於 2019年2月1日回覆
Thank you for staying with us and appreciate your feedback. We will continue to try our best to keep our guests happy and satisfied. Thank you again for your continuous support.

8/10 不錯哦

Natasyha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
3rd time at this hotel. Will come back for more ❤️
於 2018 年 12 月住了 2 晚
Customer relation 於 2019年2月14日回覆
Thank you for staying with us. Hope to see you again.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
於 2018 年 12 月住了 3 晚
Customer relation 於 2019年2月14日回覆
Thank you for staying with us. Hope to see you again.

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
will check in again maybe
於 2018 年 11 月住了 2 晚

8/10 不錯哦

Sakura，KL

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel is a good place to stay at. It is situated close by to nearest town.
於 2018 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges.
於 2018 年 7 月住了 1 晚

8/10 不錯哦

lim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though
於 2018 年 6 月住了 1 晚
Jesslyn 於 2018年7月3日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Sammy

喜歡：整潔度、住宿環境和硬體和客房舒適度
The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back.

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
bad experience in emergency handling
on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well
於 2018 年 3 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
the room not phone coverage, and the internet wifi service very bad...

6/10 一般般

真實旅客

喜歡：員工素質
Good customer service
System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room.
於 2018 年 1 月住了 1 晚
Ered Management Team 於 2018年1月23日回覆
Thank you for your valued feedback.

10/10 有夠讚

Abby

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, clean and good service
於 2017 年 12 月住了 1 晚

8/10 不錯哦

Goh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 10 月住了 2 晚

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Good stay but need improvement on customer service
Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine.
於 2017 年 8 月住了 1 晚

8/10 不錯哦

Premila

喜歡：整潔度、住宿環境和硬體和客房舒適度
Comfortable
Clean and comfortable. Room was a bit small but overall okay

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Morbius，Canada

It was OK!
We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will.

10/10 有夠讚

Ryan，kuala lumpur

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
E Red Hotel
a nice hotel with friendly and helpful staff. The hotel room is clean and lovely

10/10 有夠讚

Adnan，Johor Bahru

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice new hotel in town
Good facilities. Comfortable rooms. Friendly staffs. Excellent.

8/10 不錯哦

Julius

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor service
We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel.

8/10 不錯哦

zaidy，kuala Lumpur

喜歡：員工素質和住宿環境和硬體
Good hotel
A nice hotel to stay. Provide a good service. Value for money.

4/10 不太好

Elsa，Malaysia

不喜歡：員工素質
Bad experience with check in
I have booked two room in this hotel for a wedding dinner in the restaurant next to it. Upon check in, the staff told me that the price that I paid to Expedia was lower compare to their current rate. They requested me to TOP up the difference but I insisted that I have paid in full while booking. I asked to spoke with their higher manager, a lady in their HQ told us the rate that we booked was not updated. After some argument, they finally allowed to check in without paying the difference. This is the first time in my whole life that I encountered this kind of issue. I suggest the management should look into this matter and improve.

8/10 不錯哦

esther lee，singapore

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will stay again
Higher than the expectation, will stay at this hotel again. Good location if you have your own transport. The staff are friendly, room is big and clean. Suitable for family to stay.

2/10 很糟糕

Kong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Bad toilet design and misleading photo
Very bad experience... The photo is different from actual, it was taken from other branch. The toilet is see through type, not suitable for non-couple!! The design of toilet is really bad as if you are sleeping next to a open toilet, kill appetite for food!! Pls put the correct room photo!! Cover the toilet with something!!