My rating is based on the following factors:
First, upon check-in, a staff member claimed that breakfast not included in my booking. When I pointed this wrong, he demanded proof. I provided, but there was no apology, just said, "OK, you can go have breakfast." In the room, the air conditioning was turned off, I had to wait for the room to cool down. In the bath room Aside from liquid soap, one bath towel and one hand towel. I had to call and wait for a second set. No shower caps, slippers, bathrobes, nail files, cotton swabs, or feminine hygiene products—NOTHING. When I sat down in an armchair to work on my computer; I immediately jumped back up.
A NAIL was sticking out of the chair.
AT breakfast, I asked for an omelet. I was told NO—ALL omelets are prepared in advance and simply set out on display. The service in the restaurant was below average.
In time of check out I voiced my complaints.
The staff member didn't want to handle the situation himself, he called for a manager. The manager was very polite, professional, and listened attentively. He seemed quite surprised and mentioned that I should have contacted the front desk.
The manager acknowledged this, promising to address the issue. I invited him to the room to see the mail in the chair; he was quite surprised. The manager then promised that he would look into everything that had happened and get back to me. No one ever reached out, and I heard nothing further from them.