Disappointing Experience, Far Below Expectations
I selected Nuss Hotel Buenos Aires Soho based on its four-star classification and 9.0 “Wonderful” rating, expecting a clean, comfortable, and well-maintained property. Unfortunately, our experience was extremely disappointing.
Upon arrival, we found the entrance door, walls, bathroom, bed, and bedsheets visibly dirty, with noticeable stains and signs of poor maintenance. The room was also uncomfortably cold, and despite raising our concerns, the staff were unwilling to turn on the heating or offer a satisfactory solution.
Given these conditions, we decided to leave after spending less than 30 minutes at the property. We clearly explained our concerns to the staff, but rather than addressing the situation, we were directed to Expedia.
Despite our immediate departure, we were charged for the entire reservation and had to arrange alternative accommodations at the last minute, causing considerable inconvenience.
Unfortunately, contacting Expedia afterward did not lead to a resolution either, leaving us disappointed with both the accommodations and the support received.
Cleanliness, comfort, and attentive service are basic expectations, particularly at a highly rated four-star hotel.
I sincerely hope management takes this feedback seriously. Based on our experience, I cannot recommend this property.