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CasaSur Palermo Hotel

4.0 star property
Hotel with a full-service spa, near Distrito Arcos

Choose dates to view prices

Photo gallery for CasaSur Palermo Hotel

Property entrance
Reception
Executive Room | 1 bedroom, premium bedding, minibar, in-room safe
Lobby sitting area
Bicycling
In the heart of Palermo, CasaSur Palermo Hotel offers a sophisticated retreat. Indulge in international cuisine at Sacro restaurant, unwind with a massage or facial at the spa, and enjoy free bicycle rentals to explore Serrano Square.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Room service
  • Gym
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
Facials

Spa

The on-site spa has a variety of ways to relax and unwind. The hotel's spa offers massages and wellness treatments such as facials.

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room | 1 bedroom, premium bedding, minibar, in-room safe

Executive Room

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Located in Palermo, a neighborhood in Buenos Aires, CasaSur Palermo Hotel is in the entertainment district and near a metro station. Evita Museum and Latin American Art Museum of Buenos Aires are cultural highlights, and travelers looking to shop may want to visit Distrito Arcos and Alto Palermo Shopping Center. Check out an event or a game at Palermo Hippodrome, and consider making time for Carlos Thays Botanic Garden, a top attraction not to be missed.
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What's nearby

  • Distrito Arcos - 15 min walk - 1.3 km
  • Palermo Soho - 16 min walk - 1.4 km
  • Serrano Square - 3 min drive - 1.6 km
  • La Rural Convention Center - 3 min drive - 1.8 km
  • Alto Palermo Shopping Center - 4 min drive - 2.8 km

Getting around

  • Ministro Carranza Station - 9 min walk
  • Buenos Aires Palermo Station - 17 min walk
  • Ministro Pistarini Intl. Airport (EZE) - 26 min drive

Restaurants

  • ‪Oli Ba - ‬1 min walk
  • ‪Uptown.ba - ‬3 min walk
  • ‪Club De Bar - ‬1 min walk
  • ‪La Parrilla de Tomahawk - ‬2 min walk
  • ‪Atte. Pizzeria Napoletana - ‬2 min walk

About this property

CasaSur Palermo Hotel

Upscale hotel near Distrito Arcos
Located close to Serrano Square and Palermo Hippodrome, CasaSur Palermo Hotel provides a free breakfast buffet, a terrace, and dry cleaning/laundry services. Treat yourself to a facial or a massage at the onsite spa. The on-site restaurant, Sacro, features international cuisine. Free in-room WiFi is available to all guests, along with a health club and a business center.
Other perks at this hotel include:
  • Free bicycle rentals, concierge services, and smoke-free premises
  • 1 meeting room, a banquet hall, and an elevator
  • A front-desk safe, luggage storage, and a 24-hour front desk
Room features
All 61 rooms include comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with bidets and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies, refrigerators, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant

Restaurants on site

  • Sacro

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 82 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.50 per person, per night. This tax does not apply to children under 12 years of age.
  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 82 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CasaSur Palermo Hotel
CasaSur Hotel
CasaSur Palermo
CasaSur
CasaSur Palermo Hotel Hotel
CasaSur Palermo Hotel Buenos Aires
CasaSur Palermo Hotel Hotel Buenos Aires

Frequently asked questions

Is CasaSur Palermo Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at CasaSur Palermo Hotel?

CasaSur Palermo Hotel doesn't offer parking.

What time is check-in at CasaSur Palermo Hotel?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at CasaSur Palermo Hotel?

Check-out is at noon.

Where is CasaSur Palermo Hotel located?

Located in Palermo, this spa hotel is within 1 mi (2 km) of Distrito Arcos and Serrano Square. Palermo Hippodrome and Carlos Thays Botanic Garden are also within 2 mi (3 km). Ministro Carranza Station is 9 minutes by foot and Colegiales Station is 13 minutes.

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CasaSur Palermo Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 248 out of 398 reviews
Rating 8 - Good. 104 out of 398 reviews
Rating 6 - Okay. 37 out of 398 reviews
Rating 4 - Poor. 5 out of 398 reviews
Rating 2 - Terrible. 4 out of 398 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JAYESH

Liked: Cleanliness, staff & service, property conditions & facilities
very good location, Helpful staff and spa facilities were excellent.
Stayed 2 nights in Aug 2025

10/10 Excellent

Beverley Anne

Liked: Staff & service, amenities, property conditions & facilities
Staff were so helpful and courteous - lovely atmosphere
Stayed 6 nights in Jul 2025

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, Great service
Stayed 3 nights in Jul 2025

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, happy we picked the property
Stayed 4 nights in Mar 2025

10/10 Excellent

Eric

Liked: Amenities
Great location & great friendly staff
Stayed 5 nights in Feb 2025

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in fun neighborhood. Stayed for business trip but would be excellent choice for vacation spot.
Stayed 3 nights in Feb 2025

10/10 Excellent

Casey

Liked: Property conditions & facilities
Excellent staff. Truly excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good, centrally located, attentive staff

This hotel is a great location as a home base to tour BA. Great breakfast, nice restaurant, very attentive doorman and front desk, a pleasant overall experience. Roofdeck nice for sunbathing/ wine with friends. The pool (2nd floor deck) is a little small. I'd definitely stay again and in fact likely will.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, clean and quiet. The staff are very friendly and helpful.
Stayed 8 nights in Jun 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place and the property
Stayed 2 nights in Aug 2024

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property! Very convenient location to restaurants!
Stayed 3 nights in Nov 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe
Stayed 1 night in Apr 2024

10/10 Excellent

Jose Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on a very nice hotel with a great restaurant on the first floor.
Stayed 2 nights in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Large room Pool was closed for upgrade. But Possibly due to unfortunate celebrity death a few weeks earlier
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Buenos Aires

Best area. Many good restaurants and coffee shops. Hotel is really fantastic. Rooms great . Staff amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

6/10 Okay

Carmen

Liked: Cleanliness
.
Stayed 1 night in Jan 2025

6/10 Okay

Lisa

Liked: Amenities
Disliked: Cleanliness
Great location md very walkable. Not an overly friendly staff and room/carpet in hallway felt dated

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great from the start. I had really heavy bags, and it was nice that the team grabbed them and took them to the room as well as in the cab. When I left, the bag storage was great so I could roam around town. Let an expensive hat in the room when I checked out and they had saved it for me.
Stayed 1 night in Aug 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My place to stay in Palermo

I recently stayed for 5 nights at this hotel. I have everything good to say about it . The location is near restaurants and bars in very secure neighborhood of Palermo. The staff is very courteous and helpful. They had wonderful recommendations of things to do. The hotel is very clean and well kept right next to an awesome café is you decline the hotel breakfast. The hotel offers a free tour of the city with a guide who is very knowledgeable of the city and speaks both Spanish and English fluently. I highly recommend
Stayed 5 nights in Aug 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Mar 2024

6/10 Okay

Narinder

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Most staff did not speak English or understand much. Did not verify information and asked us to leave during our 2 day stay when we had 6 days..
Stayed 6 nights in Mar 2024

4/10 Poor

Diamond

Disliked: Cleanliness, staff & service, amenities
The staff was so rude and not friendly, We stayed at the SLS before our stay here and loved that much better! We stayed for 4 nights. The location is perfect but I would rather stay at a further hotel location for better staff and service. The front desk staff would only give us one key. They said it was a rule. My friend or I had to take turns getting escorting to our room so they could let us in. I was asking the kitchen staff for almond milks. They have it. I guess they assumed I didn’t understand Spanish, they were talking about us and laughing in our face. They never greeted us when we would arrive in the hotel or in and out of the hotel. The only time they were nice was at checkout. Also, I saw ants in the room around the snack bar.
Stayed 4 nights in Jan 2024

6/10 Okay

Graham

Liked: Cleanliness, property conditions & facilities
For a four star hotel at this price, we were disappointed. The staff who checked us in weren’t overly friendly or helpful. We wanted to check in, order room service and relax. It took 3 trips back to the front desk to get into our room and get the lights turned on. Then we called the front desk and room service line a few times before eventually ordering food outside the hotel. They wouldn’t let the person bring it up so we had to go back down and get it. The room was really nice and very clean. The cleaning staff were good. One additional item we didn’t expect from a hotel of this price was that they charge for every single item (for example we had to pay for each coffee we wanted in our room in the morning). No free morning coffee in your room at an 4 star hotel was surprising. All in all we had the same level of service we received from 2 star hostels that cost a quarter of the price.
Stayed 2 nights in Nov 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service
This was our final hotel after seven weeks away we were travel weary and there were clear pros and cons to this hotel. Staff were amazing, Laura on the front desk in particular. Location and surrounding area was what we wanted and needed. However for the price and status of this hotel it is tired and not up to spec. Firstly there were many reviews of the AMAZING rooftop bar being one of the best in BA. It is closed - and when asked about it there was no real comment or explanation offered/ this is one of the reasons we booked this property so disappointing to find this. It’s a dark empty rooftop space with some garden furniture but not even a tap or jug to get a cold water ( this remains advertised on the website despite clearly being shut for some time) $3 for a Nespresso capsule - Really! & $18 ( USD) for a small plate of French fries! Flagged with staff - yes management know customers complain was the reply. The pool area needs some love - it and the spa area are tiled with mosaic / but walking barefoot thru this space, tiles would come undone and stick to your feet! A staff member saw this on one occasion and giggled and walked off with the tile in hand. The pool is missing many such tiles and it’s little things like this that take the sheen off a hotel that has the real potential to be very luxurious. The dark corridor walls to the bedrooms and the rooms them selves are scuffed and dirty - not a major thing but lowers the impression of the place.