I honestly don’t even know how to begin this review-my experience at La Brea grand Hotel was disappointing from checking in to check out.
Upon arrival, I was given a hard time because I didn’t have a physical credit card for the deposit. I only had a virtual card on my phone, which they refuse to accept. I had to call the third-party service and transfer the reservation to my daughter’s husband‘s name
When I finally checked in to my first room, I was immediately hit with a strong musty order. Found spiderwebs in the corners as soon as I saw that I asked to be moved. The next room I was given there was a fresh smell to it, but was still not clean properly Floors were lifting in the bedroom area. When we were ready to go to bed, my son lifted the sofa cushions discovered, lots of mold. I was horrified specially because I suffer from bronchitis and respiratory issues. The front desk was unhelpful and only offered to move us again at that late hour. Next morning, I asked the front desk agent. All I wanted was the sofa to be replaced and my room to be cleaned and that I was going to be leaving for the day. I came back to the room, the room was exactly the same, except the trash had been taken out, and someone had attempted to clean the mold which was still visible. I wasn’t in California for leisure. I was there for a funeral, having just lost two family members. This was already difficult time, and the hotel experience made it worse. I would recommend to anyone!!!