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"Didn’t use the gym, disappointed that a “Spa” hotel had no pool"

"This wasn’t our first stay at this hotel and this time we prepared for the busy restaurant by booking a table for dinner in advance. The restaurant is always busy. However, this precaution did not help as the standard of service was chaotic. The food we did have was good. But we would not have tried again on our second night. Disappointing. We also noticed that the public areas had been refurbished but this didn’t extend to the bedrooms. "

"Provide parking or discounted parking "

"Very clean and safe. "

"The spa area was more like a public swimming pool. Cramped, noise and dirty. Not a relaxing spa break hotel for sure!"

"The room was clean but very basic and a little tired "

"Lovely hotel, perfect location"

"Lovely hotel, clean and conveniently located"

"The young lady on reception has very poor customer service. She is condescending and rude, she was to me and other guests. The room was not vacuumed at all and filthy. Uncomfortable mattress. "