I expected a "rustic" stay here in Bryce Canyon, but this is different. Everything is exceptionally outdated and filthy. The TV isn't a smart TV, and that's fine... but the advertised WiFi disconnects me every few minutes so I can't even watch something on my phone or laptop. The room is disgusting, not just old but filthy. The staff was okay at check in, but had absolutely no personality and what should be a 1-2 minute check in took 10+ minutes (I felt uncomfortable listening to patrons behind me moan and groan because "I" took too long...). The blinds don't fully cover the windows, so anybody walking through the parking lot has a clear view in my room.
I booked their "best" room which includes a kitchen... which was filthy and outdated. To make matters worse they don't even include any paper towels. Why offer a kitchen without at least providing some paper towels so I can keep their place clean and tidy? I figured, "fine" I'll just use the tissues, but even in their biggest "suite" there was only one box, which had precisely 3 tissues left.
Nearly all the furniture and wainscoting is heavily damaged, there is long hair (I'm a 43 year old male with a short cut hair... I could only dream of having hair as long as I've found all over the room) everywhere. I just don't feel remotely safe or clean in this place.
Again, I didn't think I was getting a Ritz Carlton and understand the rustic charm and geography of where I am... however, this unacceptable.