Dear Guest, We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us. Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable. I will be very proud to share your kind words with my team. It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon. Yours sincerely,

Dear Guest, Thank you very much for choosing the Augustin and reviewing your experience. I am delighted to read your nice comment and I am truly thrilled that you enjoyed your stay with us. It is always a pleasure to know that our guest leave satisfied. Please rest assured that I will share your kind words with my team. We hope to have the pleasure to welcome you back in a near future. Best regards,

Dear Mei Shia, Thank you for taking the time to let a review about your stay at The Augustin. I am extremely pleased to read that you have a great experience at The Augustin We are looking forward to welcoming you back soon to The Augustin. Kind regards,

Dear Grace,Thank you very much for your last stay at The Augustin Brussels. We hope you enjoyed your time with us and you had a safe trip back home. We are looking forward to welcome you back again soon!Yours sincerely,Marcos - Front Desk

Estimado Miguel, Lamentamos sinceramente que su experiencia en nuestro hotel no haya cumplido con sus expectativas. Nos tomamos muy en serio los comentarios y queremos asegurarle que estamos trabajando arduamente para abordar cada uno de los problemas mencionados.Respecto a las instalaciones, actualmente estamos trabajando para mejorarlas. En cuanto a la limpieza, hemos reforzado nuestros protocolos para garantizar un estándar más alto de higiene en todas las áreas del hotel. Además, estamos tomando medidas para mejorar la variedad y calidad del desayuno, así como para garantizar que nuestras instalaciones sean más accesibles para todos nuestros huéspedes.Agradecemos sus comentarios sobre la ubicación privilegiada de nuestro hotel, y queremos asegurarle que estamos comprometidos con la seguridad de nuestros huéspedes en todo momento. Tomaremos en consideración tus observaciones sobre el entorno nocturno y trabajaremos en colaboración con las autoridades locales para garantizar un ambiente seguro para todos.Esperamos poder recibirte nuevamente en el futuro y demostrarte los cambios positivos que estamos implementando para ofrecer una experiencia de calidad que se ajuste a tus expectativas.Cordialmente,Jorge Director.-

Dear Guest, Thank you very much for choosing the Augustin and reviewing your experience.I am delighted to read your nice comment and I am truly thrilled that you enjoyed your stay with us. It is always a pleasure to know that our guest leave satisfied.Please rest assured that I will share your kind words with my team.We take note of your remarks and are sorry that they have altered the satisfaction of your stay.We hope to have the pleasure to welcome you back in a near future.Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest,We would like to warmly thank you for your gratitude and for your amazing review! It means a lot for all of us.Indeed, the quality of service we offer to our guests is essential and we endeavor to make each getaway at The Augustin unforgettable.I will be very proud to share your kind words with my team.It was such a pleasure to have you as our guest, and I certainly hope to have the pleasure to welcome you back very soon.Yours sincerely,Mr. Augustin

Dear Guest, First, I would like to thank you for taking the time to share your feedback further to your recent stay with us.I am sorry to read that your stay at The Augustin did not meet your expectations in regard to our service.Your experience does not represent our aim to achieve and maintain the highest standard of service, and be assured that I am committed on rectifying any poor performance.We hope to have the opportunity to welcome you back soon at The Augustin with the dedicated and improved level of service you deserve. Best regards,

Dear Scott,Firstly, I would like to express my sincere gratitude for taking the time to share your feedback following your recent stay with us.I would like to extend our apologies for the inconvenience you experienced with your car during your visit. As we discussed, our hotel unfortunately does not have on-site parking. However, my colleague informed you of the options available, suggesting that you could either park your car outside the hotel or utilize the private parking facility located 500 meters away. Ultimately, you chose to park outside, and I want to emphasize that this decision was entirely yours.While we regret any issues you encountered with your car, it's important to note that the hotel cannot be held responsible for events that occurred outside our premises, especially when alternative parking arrangements were offered.Once again, I apologize for any frustration this situation may have caused, and we appreciate your understanding. If you require any further clarification or information, please feel free to reach out. We remain at your disposal to assist in any way we can.Warm regards,Jorge.Manager.-

Dear Renata,Thank you very much for taking the time to share your opinion with us.I am delighted to read that you appreciated the comfort of our rooms as well as the kindness of our teams.We want to offer the best service to our customers, their complete satisfaction being essential to us. We therefore take note of your comments and are sorry that they have affected the satisfaction of your stay.It is with great pleasure that I will share your kind words with the entire team.We would be delighted to welcome you again very soon, during your next stay in Brussels.Yours sincerely,

Dear Charlene, Thank you very much for taking the time to share your opinion with us.We are delighted to read that you enjoyed the comfort of our rooms and the friendliness of our staff. It is with great pleasure that I will share your kind words with the whole team.We hope to have the pleasure of welcoming you again very soon, during your next stay in Brussels.Best Regards,Mr. Augustin

Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.Regarding the air conditioner issue, we deeply regret any inconvenience it may have caused you. We understand the importance of a comfortable room temperature. Unfortunately we are having serius problems to replace the damage pieces of the AC units and it is taking longuer than expected. We are also reviewing our maintenance procedures to ensure such issues are addressed promptly and efficiently in the future.Regarding the absence of a restaurant, we understand your disappointment. We are actively exploring options to expand our dining services beyond breakfast hours to offer a more comprehensive dining experience for our guests.We take your comments seriously, and we are committed to making the necessary improvements to meet the standards expected of a 4-star hotel. We appreciate your feedback as it helps us identify areas for enhancement and ensure a better experience for future guests.We would like to extend our sincerest apologies once again for falling short of your expectations. If you decide to stay with us again in the future, we hope to provide you with a much-improved experience that aligns with our commitment to quality and guest satisfaction.Please feel free to reach out if you have any further suggestions or if there is anything else you would like to discuss. Your input is invaluable to us as we strive to continuously improve our services.Best regards,JorgeManager.-

Dear Guest,We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.Regarding the air conditioner issue, we deeply regret any inconvenience it may have caused you. We understand the importance of a comfortable room temperature, and we are taking immediate action to rectify the malfunctioning AC units even if it's taken longuer than expected. We are also reviewing our maintenance procedures to ensure such issues are addressed promptly and efficiently in the future.We would like to extend our sincerest apologies once again for falling short of your expectations. If you decide to stay with us again in the future, we hope to provide you with a much-improved experience that aligns with our commitment to quality and guest satisfaction.Best regardsJorge

Dear Beverly,Thank you very much for taking the time to share your opinion with us.We are delighted to read that you enjoyed the comfort of our rooms and the friendliness of our staff. It is with great pleasure that I will share your kind words with the whole team.We hope to have the pleasure of welcoming you again very soon, during your next stay in Brussels.Best RegardsMr. Augustin

Dear Laura,Thank you very much for your last stay at The Augustin Brussels. We hope you enjoyed your time with us and you had a safe trip back home. We thank you also for your time for having completed the form in your room. This always help us to improve the level of service and comfort we want to offer at The Augustin.We are looking forward to welcome you back again soon!Yours sincerely,Marcos - Front Desk