大廳

歐洲布魯塞爾索菲特飯店的評分

5 out of 5
歐洲布魯塞爾索菲特飯店
Place Jourdan 1, Brussels

評論

9.4

好極了

10 分,有夠讚;668 則評論中有 486 則" "
8 分,不錯哦;668 則評論中有 143 則" "
6 分,一般般;668 則評論中有 26 則" "
4 分,不太好;668 則評論中有 6 則" "
2 分,很糟糕;668 則評論中有 7 則" "

9.8/10

整潔度

9.4/10

員工素質

9.0/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

dent'la'u

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Annie Huen,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The pillows and beds are too soft. They should provide pillows with different softness for guests to choose.

10/10 有夠讚

Frank,台灣台北市

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體很棒.
有機會會再住宿,

8/10 不錯哦

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

Nathan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2024 年 5 月住了 3 晚

10/10 有夠讚

jackie

團體旅遊
喜歡:整潔度和員工素質
was good
於 2024 年 4 月住了 2 晚
Clara Rondini Guest Relation & Duty Manager 於 2024年5月14日回覆
Chère Madame Jackie,L'équipe du Sofitel tient à vous remercier pour votre temps et votre note de 5 sur 5.C'est un plaisir de voir que vous avez apprécié votre séjour parmi nous.Nous restons à votre entière disposition pour toute information dont vous pourriez avoir besoin et nous espérons que votre prochaine visite sera plus qu'excellente.Nous sommes impatients de vous accueillir bientôt pour une nouvelle expérience Sofitel.Cordialement,

10/10 有夠讚

Edward

情侶出遊
喜歡:員工素質和住宿環境和硬體
Wonderful hotel. Our room was great and staff very helpful. We really felt at home there. Great location
於 2024 年 3 月住了 2 晚
Clara Rondini Guest Relation & Duty Manager 於 2024年3月17日回覆
Dear Mr Edward,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.We are glad to read you felt like "at home".I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,

10/10 有夠讚

Lars

於 2024 年 2 月住了 1 晚
Clara Rondini Guest Relation & Duty Manager 於 2024年2月22日回覆
Cher Monsieur,L'équipe du Sofitel tient à vous remercier pour votre temps et votre note de 10 sur 10.C'est un plaisir de voir que vous avez apprécié votre séjour parmi nous.Nous restons à votre entière disposition pour toute information dont vous pourriez avoir besoin et nous espérons que votre prochaine visite sera plus qu'excellente.Nous sommes impatients de vous accueillir bientôt pour une nouvelle expérience Sofitel.Cordialement,

6/10 一般般

Robert

於 2024 年 2 月住了 1 晚
Clara Rondini Guest Relation & Duty Manager 於 2024年2月22日回覆
Dear Mr Stegwee,We would like to thank you for staying with us, at the Sofitel Brussels Europe.Thank you for reviewing our property.Please do not hesitate to share with us the positive and negative aspects of your stay.We are looking forward to welcome you again soon!Sincerely,

10/10 有夠讚

james

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
I could easily become habituated to the quality service your staff provide.
於 2024 年 2 月住了 2 晚
Contardi Sophie Guest Relation & Duty Manager 於 2024年2月16日回覆
Dear Mr James,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 有夠讚

Sarah

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Parfait pour se rendre à la rue de la Loi
於 2024 年 2 月住了 1 晚
Contardi Sophie Guest Relation & Duty Manager 於 2024年2月13日回覆
Dear Mrs Sarah,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback

10/10 有夠讚

Torsten

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Still a top-notch place to stay on a business trip
The stay was very nice. Sofitel Europe is still the best place to stay when you have EU meetings next door. The staff was always nice and helpful. A highlight of the room was the large and long bed, as well as the roomy bathroom. The breakfast was very much to my liking, especially after we rediscovered the omlett station.
於 2024 年 2 月住了 2 晚
Clara Rondini - Guest Relation & Duty Manager 於 2024年2月9日回覆
Dear Sir or Madam,We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience on the location, the service, our room quality and the breakfast.We hope your next visit will be as pleasant as the previous one.Sincerely,Clara RondiniGuest Relation & Duty Manager

10/10 有夠讚

mendel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Clara Rondini Guest Relation & Duty Manager 於 2024年1月12日回覆
Dear Sir or Madam,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.I will share it with our team.Kind regarsds,Clara RondiniGuest Relation & Duty Manager

10/10 有夠讚

fahd

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Super séjour , tres bonne accueil, tres propre et très confortable.
於 2023 年 12 月住了 1 晚
Contardi Sophie Guest Relation & Duty Manager 於 2024年2月4日回覆
Cher Monsieur Fahd,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Europe pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et que vous avez plus particulièrement apprécié notre très bon accueil et nos chambres propres et très confortables. Nous espérons avoir la chance de vous accueillir très prochainement.

10/10 有夠讚

lisa

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Le personnel du Sofitel est chaleureux et tres professionnel. Les chalbres sont tres confortables et d'une grande propreté. Le petit déjeuner est très varié avec des options vegan et sans gluten. Situation idéale.
於 2023 年 11 月住了 3 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年11月28日回覆
Chère Madame Lisa,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Europe pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement avec notre petit-déjeuner, notre personnel et nos chambres confortables.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 有夠讚

Espen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Minus for litt dårlig AC og ikke-fungerende kaffemaskin, men servicen veide opp. Fint rom og fine soner i hotellet.
於 2023 年 11 月住了 3 晚
Sophie Contardi Guest Relation & Duty Manager 於 2023年11月22日回覆
Dear Mr Espen,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.I'm really sorry that you were not satisfied with our air conditionning, our technical manager will be notified of your comment. We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager

10/10 有夠讚

Luna

於 2023 年 11 月住了 1 晚
Sophie Contardi Guest Relation & Duty Manager 於 2023年11月22日回覆
Dear Mrs Luna,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 有夠讚

Léonard

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年11月14日回覆
Dear Mr Léonard,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Sophie Contardi Guest Relation & Duty Manager

10/10 有夠讚

Mohammad,Giza

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were excellent, hotel is amazing, close ish to almost everything. It's mostly close to EU institutions though so you would have to walk a bit (30 mins) to get somewhere where you can do sightseeing and get good food. So really depends on what you are there for.
於 2023 年 10 月住了 3 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年10月22日回覆
Dear Mr Mohammad,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 不錯哦

Sergei,Toronto

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great location, quite, super access to so much in the city. Fantastic facilities, our junior suite was impeccable. Generally, very good service, especially at the bar and the restaurant; the valet was not up to par, the attitude has no place in hospitality.
於 2023 年 9 月住了 2 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年9月22日回覆
Dear Mr Sergei,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.However, I'm really sorry for the bad experience you had with our valley. In order to ensure that this type of situation does not occur again in the future, I will speak with our Front Office Manager.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,Contardi Sophie Guest relation & Duty Manager

8/10 不錯哦

Mehmet Nurullah

於 2023 年 9 月住了 1 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年9月16日回覆
Dear Mr Mehmet Nurullah,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 不錯哦

Kim

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Felt tucked away in a neighborhood versus in busy in the middle of everything. Room was hot and difficult to regulate temperature especially when sleeping.
於 2023 年 9 月住了 3 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年9月16日回覆
Dear Mrs Kim,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However, I have noticed that you were not very satisfied with our air conditioning system. I apologize for that and rest assured that our technical manager will be notified of the situation in order to resolve it. Thank you again for sharing your experience,

8/10 不錯哦

Juergen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年9月16日回覆
Dear Mr Juergen,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 不錯哦

Chus

喜歡:整潔度、員工素質和住宿環境和硬體
It was too far from the center Very nice and quiet
於 2023 年 8 月住了 2 晚
Contardi Sophie Guest Relation & Duty Manage 於 2023年9月16日回覆
Dear Mr Chus,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 有夠讚

ROGELIO,STUDIO CITY

喜歡:整潔度、員工素質和住宿環境和硬體
About 20minutes walk to city center crossing a nice park and many foods choices around the hotel. Clean hotel and room, will stay again. All staff very nice and approachable.
於 2023 年 8 月住了 4 晚
Contardi Sophie Guest Relations & Duty Manager 於 2023年9月16日回覆
Dear Mr Rogelio,We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us.Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,

2/10 很糟糕

Maria

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
For a five star hotel the amenities provided were very poor
於 2023 年 8 月住了 1 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年9月16日回覆
Dear Mrs Maria,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I would appreciate it if you could provide us with more details regarding what you expected from us regarding our amenities in order to ensure that you are satisfied with your stay in the future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Très bien, je recommande
Très bon séjour, le personnel était aux petits soins. Particulièrement Jimmy qui met l’ambiance au petit déjeuner et au bar, il est adorable avec les enfants.
於 2023 年 8 月住了 2 晚
Contardi Sophie Guest Relations & Duty manager 於 2023年8月26日回覆
Cher Client,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement de notre personnel qui était au petit soin pour vous.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 有夠讚

Peggy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Top
Extraordinaire confort du lit
於 2023 年 8 月住了 2 晚
Contardi Sophie Guest Relations & Duty manager 於 2023年8月26日回覆
Cher Monsieur Peggy,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement de nos lits.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 有夠讚

Massimiliano

喜歡:員工素質、設施服務和住宿環境和硬體
Struttu Bella personale molto gentile e professionale
於 2023 年 8 月住了 8 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年8月22日回覆
Dear Mr Massimiliano,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

8/10 不錯哦

mojgan,Laguna Hills

於 2023 年 8 月住了 1 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年9月16日回覆
Dear Mr Mojgan,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 有夠讚

mojgan,Laguna Hills

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice
於 2023 年 8 月住了 2 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年8月22日回覆
Dear Mr Mojgan,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Super séjour
Excellent séjour, Un point d'honneur tout particulier au professionnalisme du personnel, aux petits soins et très à l'écoute que ce soit à l'accueil ou en salle. Un excellent petit déjeuner avec beaucoup de choix. Nous recommandons vivement cet hotel.
於 2023 年 8 月住了 3 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年8月22日回覆
Chère Madame Canville,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction et plus particulièrement au professionnalisme du personnel. Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 有夠讚

Natalia

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent sejour
Excellent sejour, par contre le parking est tres cher, il devrait être gratuit pour les clients de l’hotel.
於 2023 年 8 月住了 3 晚
Contardi Sophie Guest relation & Duty manager 於 2023年8月22日回覆
Chère Madame Natalia,Je tiens tout d'abord à vous remercier d'avoir choisi le Sofitel Brussels Hotel pour votre séjour dans notre belle capitale.Nous vous sommes plus que reconnaissant d'avoir pris le temps de nous faire part de vos impressions.Soyez assuré que votre évaluation sera partagée avec l'ensemble de nos équipes ainsi que la Direction de notre établissement.C'est un réel plaisir de lire que votre séjour vous a apporté entière satisfaction.En ce qui concerne le parking, j'informerai la direction de votre suggestion.Nous espérons avoir la chance de vous accueillir très prochainement.Cordialement,

10/10 有夠讚

David

於 2023 年 8 月住了 1 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年8月12日回覆
Dear Mr David,The Sofitel's team would like to thank you for your time and your 10/10 rating.It is a pleasure to see that you enjoyed your stay with us.We guarantee you that your experience in our Hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable.We are looking forward to welcome you back soon for another Sofitel experience.Yours Sincerely,

2/10 很糟糕

Abhinav

於 2023 年 8 月住了 1 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年8月8日回覆
Dear Mr Abhinav,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.For us to be able to provide some explanations and improve our service, we would appreciate if you could provide more details about the situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 有夠讚

Rene

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Perfect hotel, nice rooftop bar as well.
於 2023 年 7 月住了 1 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年7月28日回覆
Dear Mr Rene,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 有夠讚

hector

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年7月28日回覆
Dear Mr Hector,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

4/10 不太好

Gilda

於 2023 年 7 月住了 2 晚
Sophie Contardi Guest Relation & Duty Manager 於 2023年7月24日回覆
Dear Mrs Gilda,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Could you please provide us more informations about your stay in order to provide you explanations about the situarion and to be able to do better for your futures stay ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 有夠讚

Martin,Scarborough

喜歡:整潔度、員工素質和住宿環境和硬體
Great location, staff was amazingly friendly and the room was quite and extremely well appointed and clean.
於 2023 年 6 月住了 2 晚
Contardi Sophie Guest Relation & Duty Manager 於 2023年6月29日回覆
Dear Mr Martin,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us particulary with our great location, our friendly staff, our very quiet rooms and extremely well appointed and clean.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 有夠讚

Narvik

情侶出遊
喜歡:員工素質和住宿環境和硬體
Nice location clean hotel
於 2023 年 6 月住了 2 晚
Contardi Sophie Guest relation & Duty manager 於 2023年6月24日回覆
Dear Mr Narvik,We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback.We are more than delighted to learn that you were satisfied by your stay with us especially with the service and the atmosphere of our establishment.Please rest assure that I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,

10/10 有夠讚

MIGUEL

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful and comfortably
於 2023 年 4 月住了 1 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年6月26日回覆
Dear Mr Miguel,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 不錯哦

Olivia

於 2023 年 4 月住了 3 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年6月26日回覆
Dear Mrs Olivia,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 有夠讚

castro

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2023 年 3 月住了 5 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年6月26日回覆
Dear Mr Castro,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

10/10 有夠讚

KATIE

於 2023 年 3 月住了 1 晚
Contardi Sophie Guest relation & Duty Manager 於 2023年6月26日回覆
Dear Mrs Katie,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 不錯哦

Jomay

於 2023 年 1 月住了 3 晚
Laurence 於 2023年1月25日回覆
Dear Madam, Dear Sir, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. We are more than delighted to learn that you were satisfied by your stay with. Please rest assure that I will share your comments with our team and do not hesitate to share any additional comment you might have.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 有夠讚

Marie-Christine

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
un service impeccable , top accueil
於 2022 年 12 月住了 1 晚
ok Laurence 於 2022年12月19日回覆
Chère Madame; Nous vous remercions pour vos commentaires suite à votre récent séjour au Sofitel Brussels Europe.C’est avec grand plaisir que nous recevons votre évaluation de nos services et sommes ravi de constater que votre séjour vous a apporté entière satisfaction.Soyez assuré que nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Cordialement, Laurence Umulisa Guest Relation and Duty Manager

10/10 有夠讚

Sabrina

於 2022 年 12 月住了 1 晚
Laurence 於 2022年12月14日回覆
Dear Madam, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. sincerely hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 有夠讚

VIKRAM,calgary

Contardi Sophie Guest relation & Duty Manager 於 2023年6月26日回覆
Dear Mr Vikram,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,

8/10 不錯哦

Cheryl,new york

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room service messed up my orders several times.
Laurence 於 2022年12月14日回覆
Dear Madam, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. sincerely hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

10/10 有夠讚

Javier

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 1 晚