Dear Ching Lam Samsonnie,Thank you for taking the time to share your feedback.We are glad to hear that our location near the Brussels-South railway station and the city center was convenient for your stay. However, we are disappointed to learn about the cleanliness issues you encountered in your room. We take cleanliness very seriously and have a dedicated team to ensure our rooms meet the highest standards. We apologize for any inconvenience this may have caused and will address this with our housekeeping team.We also regret to hear about your experience with our staff. Our team is trained to provide excellent customer service, and we will take your feedback into account to improve our service. Regarding the amenities, we understand that some guests may require additional items, and we do provide a few essentials such as hair dryers and free toiletries. For other items, our front desk is always available to assist you with any requests. We appreciate your feedback and will use it to improve our offerings and services.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Christophe Lac, Hotel Manager

亲爱的宾客您好！感谢您选择我们酒店！非常遗憾遗憾本次住宿体验未能完全满足您的期待，在此向您表达诚挚的歉意！我们非常重视您的意见与建议，也诚挚希望您能留下更详细的反馈，以便我们不断改善我们的服务，您在入住期间有任何需求也可随时与我们联络，我们定会竭力为您解决！再次祝您一切顺利，旅途愉快！Christophe Lac, Hotel Manager

尊敬的宾客：您好！感谢您选择我们的酒店，非常荣幸能为您服务！我们非常高兴为您的旅途增添愉快的回忆！我们非常感谢您对我们酒店整体服务的好评！为宾客提供优质舒心的居住环境，宾至如归的入住氛围是我们的工作宗旨和不懈的追求！我们将继续秉承温馨、关爱的服务理念，让您在这里感受到家一般的温暖。诚挚期待您的再次光临，祝您一切顺心！Christophe Lac, Hotel Manager

Dear Man Wai, Thank you for this positive review of your stay. We value your feedback and would like to thank you for highlighting our strategic location. We look forward to seeing you again. Best wishes, Christophe Lac, Hotel Manager

Thank you for this top contribution. Kind regards Bram Maes Hotel Manager

Thank you for this great contribution! Very rewarding for us. Yours sincerely.

Thank you for your super rating, we are very proud that you enjoyed our hotel. From Ibis staff.

Thank you for your review and your excellent rating, from the Ibis staff.

Thank you for takin gthe time to share this rating with us. What could we have done to receive a 4 or 5 rating? Best regards

Thank you for this feedback. Luggage storage has been installed in this way to increase security and limit access from other non-resident guests. Sorry if we haven't been clear on the reason why. I do apologize. Best regards

Thank you for this feedback. Happy to read that all has been great. Sorry if explanation wasn't clear for you luggage storage. I do apologize for this.

Thank you for this top quotation! Best regards

Thank you for this great 8/10! Very much appreciated.

Thank you for this contribution and rewarding rating.

Great to read that we will be able to welcome you again in the future. See you very soon!

Dear, Thank you for this feedback. The water temperature is provide in line with safely regulations. Impossible to deliver hotel boiling water from the tap. We have as you stated all necessary items in the lobby to help you with this tea and coffee facilities. Best regards

Many thanks for this very valuable comment. Have a great day.

Dear Kevin,Thank you for commenting on your stay.We are delighted to hear that you found our rooms to be immaculately clean and that you were satisfied with the service provided by our team.We regret to hear about your concerns regarding parking. While the hotel does not have a private parking lot, we always strive to guide our guests to the most secure nearby public parking options, such as QPark Midi Station, to ensure the safety and convenience of their vehicles.We appreciate your comments on the hotel's condition and room amenities. Our goal is to provide a comfortable and enjoyable experience, and we continually work to maintain our facilities to meet our guests' expectations.We hope to welcome you back. Best wishes,Christophe Lac, Hotel Manager

Dear Pauline,Thank you for taking the time to share your feedback with us.We are pleased to hear that you found our hotel to be well-maintained and appreciated the cleanliness of our rooms, the condition of our hotel, the quality of service, and our room amenities. We regret to hear that you felt uneasy about venturing outside the hotel and assure you that the safety and comfort of our guests is a top priority. Our location opposite the Brussels-South railway station is highly appreciated by travelers for its convenience, and we hope that future guests will feel confident to explore the nearby attractions.Your warm words about the hotel's cleanliness and amenities are truly valued, and we will continue to strive for excellence in these areas.We hope to see you again in the future. Best wishes,Christophe Lac, Hotel Manager

Dear Michelle,We really appreciate your feedback.We're delighted to hear that you found our hotel cozy and appreciated the cleanliness, condition of our hotel, and the level of service provided by our team.We regret to hear about your encounter outside the hotel's vicinity; please rest assured that we prioritize the safety and comfort of our guests and we continuously work with local authorities to maintain a welcoming environment.It is heartening to know that our amenities, including the room features and on-site bar with its selection of local Belgian beers and summer gin, enhanced your stay.We hope to welcome you back.All the best,Christophe Lac, Hotel Manager

Dear Cristel, We would like to thank you for taking the time to leave this review about your recent visit.We're delighted to hear that you enjoyed our bar and the selection of local Belgian beers and our signature ibis-flavoured gin. Regarding your observations, while we are pleased to offer a range of amenities including air conditioning and Sweet beds by ibis for your comfort, we regret to hear that certain aspects did not meet your expectations. We take pride in our hotel's cleanliness and non-smoking policy, and we're concerned about the scent you encountered. We also offer complimentary water in our premium rooms, and while in-room coffee or tea facilities are not standard, our guests are welcome to enjoy a range of beverages at our bar. We appreciate your feedback as it is essential in helping us improve our guest experience.We hope to welcome you back.All the best,Christophe Lac, Hotel Manager