含每日外帶早餐

布羅克維爾智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;1001 則評論中有 499 則" "
8 分,不錯哦;1001 則評論中有 348 則" "
6 分,一般般;1001 則評論中有 85 則" "
4 分,不太好;1001 則評論中有 53 則" "
2 分,很糟糕;1001 則評論中有 16 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Guo Dong

於 2023 年 8 月住了 2 晚
Faith 於 2023年10月2日回覆
Hello Guo Dong,Thank you for providing us with feedback from your experience at our hotel.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 不太好

kam wah becky

喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
比較差勁的一間假日酒店
酒店在公路旁,晚上有貨車聲,淋浴用了省水花灑,是慳水,但是一點都不舒適,毫不爽快,如果因爲要慳水而令客人不舒適,我想是不可接受的,反而洗手的水龍頭又沒有使用慳水的水龍頭!洗手盆的距離很遠,漱口時很不方便,風筒是壞的,服務台只有一個人當值,晚上電話無人接聽,更不用說服務了。
於 2019 年 6 月住了 1 晚
Guest Services 於 2019年6月22日回覆
Thank you for choosing our hotel. We would like to sincerely apologize for the inconveniences you faced during your stay. We take feedback very seriously and will coach our team to provide you a better experience in the future. Again, thank you for your comments. Should we be of further assistance, please let us know.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
於 2018 年 7 月住了 2 晚
Guest Services 於 2018年7月16日回覆
Thank you for the feedback.

8/10 不錯哦

Yuanhang

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is conveniently accessible from Highway 401. Our room's window faced the highway, making it somewhat noisy at night. Additionally, the curtain wasn't installed correctly, so we couldn't completely block out the highway lights. However, the reception staff and the people there were very nice. We encountered an issue with the TV, but the front desk resolved it quickly. The TV had some strips on the bottom left side, which we reported to the front desk. They assured us it wouldn't affect viewing, so we stayed in the room for the night. In general, we think it could be better. But we think the experience in general is good.
於 2024 年 5 月住了 1 晚
Faith 於 2024年5月23日回覆
Dear Yuanhang,Thank you for providing us with feedback from your most recent stay with us. I am happy to hear you had a good experience with our staff. I would like to apologized to you for not meeting your expectations during the duration of your stay. We strive to make each stay as pleasant and comfortable as possible. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 一般般

Chant

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Neighbours doors make noise when opened and you can hear them flushing toilet and taking shower
於 2024 年 5 月住了 2 晚
Faith 於 2024年5月23日回覆
Dear Chant.Thank you for your feedback.I would like to start by apologizing to you for not meeting your room expectations.We will be going through a full renovation later this year. We hope to see you again soon!

10/10 有夠讚

Si Ming

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice location for quiet and spacious room
於 2024 年 5 月住了 1 晚
Faith 於 2024年5月23日回覆
Thank you for your feedback.We hope to see you again soon!

10/10 有夠讚

Ashley,Bowmanville

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, quiet, great amenities with a pool onsite, close walk or short drive to restaurants and the 401.
於 2024 年 5 月住了 2 晚
Faith Neal 於 2024年5月8日回覆
Dear Ashley,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 有夠讚

Melissa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There were no usb plugs in the room, they really need to update this now. No one was around for checkout. Doors locked in evening. Not a convenient stay if you want to go out. Otherwise comfortable bed and pillows.
於 2024 年 4 月住了 1 晚
Faith 於 2024年4月22日回覆
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 有夠讚

Natalia

家庭旅遊
Big rooms!
於 2024 年 4 月住了 1 晚
Faith 於 2024年4月22日回覆
Dear Natalia,Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

10/10 有夠讚

Inan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good service
於 2024 年 4 月住了 1 晚
Faith 於 2024年4月22日回覆
Dear Inan,We are glad to hear you enjoyed our service during your stay!We hope to see you again soon.

10/10 有夠讚

Shichao

喜歡:整潔度、員工素質和住宿環境和硬體
Good and economical.
於 2024 年 4 月住了 1 晚
Faith 於 2024年4月22日回覆
Dear Shichoa,Thank you for providing us with feedback from your most recent stay at our hotel.We look forward to your next stay with us.

6/10 一般般

Sonia

親子旅遊
喜歡:設施服務
Nous avions une fenêtre près de l'autoroute. Nous avons entendu les camions toute la nuit. Accueil du soir était particulier, l'homme ne savait pas comment programmer la carte pour la chambre . Il nous a accompagner à la chambre en écoutant les vidéos sur son téléphone. Le reste du personnel était courtois. Le déjeuner était bon. Nous avons eu un bon prix, malgré tout. La piscine était propre.
於 2024 年 4 月住了 1 晚
Faith 於 2024年4月25日回覆
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BROCKVILLE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 有夠讚

Natalie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was a breeze, enjoyed the pool with the family before going off property for dinner near by. Room was spacious, bright and clean. Comfortable beds and convenient amenities such as a microwave and mini fridge. The hotel advised they were undergoing some renos (did not disturb our stay) and provided us with complimentary bottle waters in the room with a bag of chips. Fresh, hot breakfast the next morning and lovely staff.
於 2024 年 3 月住了 1 晚
Faith 於 2024年4月22日回覆
Thank you for providing us with feedback from your most recent stay with us.We hope to see you again soon!

8/10 不錯哦

chantal

喜歡:員工素質
於 2024 年 3 月住了 1 晚
Faith 於 2024年4月22日回覆
Dear Chantal,Thank you for providing us, with feedback from your most recent stay with us.We hope to see you again soon.

10/10 有夠讚

Grace

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Faith 於 2024年4月22日回覆
Dear Grace,Thank you for providing me with feedback, regarding your most recent stay.Have a wonderful day!

10/10 有夠讚

Michelle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a comfortable stay. The breakfast staff were excellent! Very welcoming, friendly and helpful.
於 2024 年 4 月住了 1 晚
Faith 於 2024年4月22日回覆
Dear Michelle,I am thrilled to hear that you found your stay comfortable and enjoyed our breakfast.We hope to see you again soon!

10/10 有夠讚

Halie

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Olawale

親子旅遊
喜歡:整潔度和員工素質
Not bad
於 2024 年 3 月住了 2 晚
Faith 於 2024年4月2日回覆
Thank you for your feedback.We hope to see you again soon!

10/10 有夠讚

Paul

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff at check in was great. also access to 401 was beneficial
於 2024 年 3 月住了 2 晚
Faith 於 2024年4月2日回覆
Good morning Paul,Thank you for taking the time for reviewing the Holiday Inn Express & Suites Brockville.

10/10 有夠讚

Vic

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great customer service.
於 2024 年 3 月住了 1 晚
Faith 於 2024年3月26日回覆
Dear Vic,Thank you for providing us with feedback from your most recent stay.We hope to see you again soon.

10/10 有夠讚

Kimberley

團體旅遊, 親子旅遊
喜歡:住宿環境和硬體
Staff were very pleasant and accommodating. The pancake machine was not working and after it was refilled it was still malfunctioning.
於 2024 年 3 月住了 1 晚
Faith 於 2024年3月22日回覆
Thank you for taking the time to provide us with your feedback from your most recent stay with us.I would like to start by apologizing for your experience with our pancake machine.We hope the next time we see you, you will be able to enjoy your pancakes!

8/10 不錯哦

Thi

家庭旅遊
不喜歡:住宿環境和硬體
Very good
於 2024 年 3 月住了 1 晚
Faith 於 2024年3月22日回覆
Dear Thi,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

8/10 不錯哦

robert

商務旅客
喜歡:整潔度、員工素質和設施服務
Time for an update. Put some weights in the exercise room.
於 2024 年 3 月住了 2 晚
Faith 於 2024年3月22日回覆
Dear Robert,Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯哦

Sebastian

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The Beds Were Super Soft And Comfy
於 2024 年 3 月住了 2 晚
Faith 於 2024年3月22日回覆
Thank you for taking the time to provide us with feedback from your most recent stay with us. We are thrilled to hear that you found our mattresses soft and comfortable!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Mike

於 2024 年 3 月住了 1 晚
Faith 於 2024年4月22日回覆
Dear Mike,Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Lisa

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Was very pleasant no issues
於 2024 年 3 月住了 1 晚
Amber 於 2024年3月4日回覆
Dear Lisa, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 不錯哦

Sarah

於 2024 年 2 月住了 1 晚
Faith 於 2024年3月22日回覆
Dear Sarah,Thank you your feedback.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 一般般

J

於 2024 年 2 月住了 1 晚
Faith 於 2024年3月22日回覆
Thank you for providing us with feedback. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 不錯哦

Janice

商務旅客
喜歡:整潔度、員工素質和客房舒適度
Comfortable, clean, convenient place to stay
於 2024 年 2 月住了 1 晚
Amber 於 2024年2月12日回覆
Dear Janice, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

maryiris

於 2024 年 1 月住了 1 晚
Faith 於 2024年3月22日回覆
Dear Maryisis,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that we use feedback such as yours to continually make changes to our hotel and the brand.

10/10 有夠讚

Lyndsey

於 2024 年 2 月住了 1 晚
Faith 於 2024年3月22日回覆
Thank you for your feedback.We hope to see you again soon!

8/10 不錯哦

Eleanor

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are a little outdated.
於 2024 年 1 月住了 1 晚
Amber 於 2024年1月26日回覆
Dear Eleanor, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

Christine

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Amber 於 2024年1月24日回覆
Dear Christine, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

Gordon

喜歡:整潔度、員工素質和住宿環境和硬體
My check in was smooth and friendly. Tracy is a STAR!
於 2024 年 1 月住了 1 晚
Amber 於 2024年1月22日回覆
Dear Gordon, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so pleased to hear you had a wonderful check-in experience and have passed on your positive feedback to Tracy. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

Irene

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, served breakfast, Had everything we needed.
於 2024 年 1 月住了 1 晚
Amber 於 2024年1月22日回覆
Dear Irene, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

Trystan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best Holiday Inn stay ever. Great, friendly, helpful, smiling staff. I loved that. The beds were very very comfortable and the view was nice too. If in Brockbville this is the only place to stay.
於 2024 年 1 月住了 2 晚
Amber 於 2024年1月15日回覆
Dear Trystan,Thank you for taking the time to tell us about your experience at Holiday Inn Express Brockville. We are so pleased to hear you had a great time and had such positive feedback about our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

Mandy

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were super friendly and welcoming
於 2024 年 1 月住了 2 晚
Faith 於 2024年1月12日回覆
Dear Mandy Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

ANGELO AUGUSTO

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Faith 於 2024年1月12日回覆
Dear AngeloThank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

8/10 不錯哦

Sonia

於 2024 年 1 月住了 1 晚
Faith 於 2024年1月12日回覆
Dear SoniaThank you for providing us with feedback from your most recent stay!We look forward to hosting you again.

10/10 有夠讚

Claudia

於 2024 年 1 月住了 1 晚
Amber 於 2024年1月26日回覆
Dear Claudia, Thank you for providing us with feedback from your most recent stay! We look forward to hosting you again.

10/10 有夠讚

Sylvie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you so much Trish for the nice moment at the breakfast time
於 2024 年 1 月住了 1 晚
Faith 於 2024年1月12日回覆
Dear Sylvie,Thank you for taking the time to provide us with feedback from your most recent stay with us.We look forward to your next stay.

8/10 不錯哦

Amy

喜歡:整潔度、員工素質和設施服務
Room was in need of a refresh- chair and ottoman worn out, carpet had some stains. I did see a notice they are working on an update though. Air con/heater was very noisy every time it kicked in and if they book you in a room at the end of the hotel near the 401 I'd ask to be moved- the traffic can be heard all night (unless the air con drowns it out which isn't an improvement)
Amber 於 2024年2月12日回覆
Dear Amy, Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. Please know that your feedback is extremely valuable to us. We would like you to know we will be going through a full interior renovation this winter. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

James

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was very clean, staff was friendly
於 2023 年 12 月住了 1 晚
Amber 於 2024年1月4日回覆
Dear James, Thank you for taking the time to provide us with feedback from your most recent stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Partha,Nepean

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay. All the shopping places are close to hotel. Great selection of complimentary breakfast.
於 2023 年 12 月住了 3 晚
Faith 於 2024年1月3日回覆
Dear Partha,Thank you for taking the time to provide us with feedback from your most recent stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Owen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Faith 於 2023年12月29日回覆
Dear Owen,Thank you for taking the time to provide us with feedback from your most recent stay with us.We hope to see you again soon!:)

4/10 不太好

真實旅客

喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
Needs renovation desperately
Dumpy hotel. Rust stains in bathtub, torn blackout blinds, no hair dryer or bar soap
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Stephanie,Kingston

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Amber 於 2023年12月27日回覆
Hi Stephanie, Thank you for your valued feedback! We hope to see you again soon! Have a great day.

10/10 有夠讚

Cliff

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Trish was very helpful.
於 2023 年 12 月住了 1 晚
Amber 於 2023年12月18日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a great stay. We will pass your good words on to Trish. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 有夠讚

Laurie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Amber 於 2023年12月16日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn Express BROCKVILLE. We are so pleased to hear you had a nice stay! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯哦

Scott

於 2023 年 12 月住了 2 晚
Faith 於 2024年1月3日回覆
Dear Scott,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.