A very decent hotel, reasonable price, friendly staff, nice for a family trip
真實旅客
於 2022 年 4 月住了 3 晚
6/10
Tefflon
於 2025 年 7 月住了 3 晚
6/10
Average, generally clean and the staff were courteous
Lee
於 2025 年 7 月住了 1 晚
6/10
Good value, room dirty.
Kathryn
於 2025 年 7 月住了 1 晚
2/10
A very tired property but was surprised with a £5 parking fee. This is not a city centre location and is in fact a service station with over 2000 car parking spaces that are not used overnight and you have to pay to park. The staff are fantastic and on being asked to pay I had to scroll thru the app to find that it is stated. But not obvious and certainly not expected at a service station. Note to self l, Go thru every single page, even for a last minute booking!!! But the worst thing was the complaint via the online chat. I complained and did not find the response adequate. I asked to speak to the supervisor and the same operate tried to pass themselves off as the supervisor! Which is obviously via the online chat. I again challenged the initial operator and eventually spoke to a supervisor I think! . They passed me off with a £20 voucher. I am still waiting for a response to my complaint and still waiting for a response. This is hotel is poor, but the staff are great. They are over worked (2 people dealing with many guests for breakfast) one behind the scenes and one front of house. They are not supported by any form of appropriate resource management and approach workload scheduling . However the main complaint is Expedia. You have staff who lie and misrepresent themselves. I am still waiting for a response to my complaint and do not accept your resolution. The complaints procedure does not exist. What are you doing about staff who lie and misrepresent themselves???
Keith
於 2025 年 6 月住了 1 晚
4/10
Check in at this hotel was great and staff were very helpful.
The extra bed requested was not made up so had to revisit reception to ask.
The room itself had broken bed side lights both sides. The door lock was also hanging off and snapped and there were chips and peas on the floor so doubt it had been hovered.
Was fine for an early flight stop over but don’t expect great things.
Theodore
於 2025 年 6 月住了 1 晚
10/10
All good
Conor
於 2025 年 6 月住了 1 晚
8/10
Deborah
於 2025 年 6 月住了 1 晚
10/10
Susan
於 2025 年 6 月住了 1 晚
8/10
Convenient place to stay, on the motorway services.
Ann-Marie
於 2025 年 6 月住了 1 晚
10/10
It’s clean
Olga
於 2025 年 6 月住了 1 晚
10/10
John
於 2025 年 6 月住了 1 晚
2/10
I checked in online and provided my car registration details. I am now being pursued by a parking company because nobody told me to register separately on a terminal. The hotel clearly did not pass on my registration details. What is the point of providing this at the online check-in?
Derek
於 2025 年 5 月住了 1 晚
6/10
Tatheer
於 2025 年 5 月住了 1 晚
4/10
No A/C , no customer service, dust on fan , price is comparative to four star hotel .. unreal..
Matthew
於 2025 年 5 月住了 1 晚
4/10
I have stayed here before and had a pleasant stay however on my recent visit i had to pay for parking!!! And i couldn't even park in a designated parking space as it was full .
Very poor and won't be using you again
Jonathan
於 2025 年 5 月住了 1 晚
6/10
had to pay additional fee for parking - pretty unimpressed
James
於 2025 年 2 月住了 2 晚
2/10
Well first of all let's get this straight it's a hotel at a truck stop which we were not aware of. When I viewed the hotel online it said there was free self parking when I got there the rude and condescending man who checked us in made me pay 5 pounds for parking. When we got to the room the room smelled funny there were no toiletries. We had dinner there if that's what you can call it it was barely edible I would never recommend this property to anyone.
Lisa
於 2025 年 5 月住了 1 晚
6/10
teresa
於 2025 年 5 月住了 1 晚
6/10
The music being played in the reception/bar area was not appropriate for the setting with many songs having expletives & racist language in the lyrics. Not exactly what you expect when there were children in the hotel or in any hotel.
There was stains left on the toilet seat when we entered the room.
Rebekah
於 2025 年 5 月住了 1 晚
8/10
Eduardo
於 2025 年 4 月住了 1 晚
8/10
Great first impression walking in. Staff very professional. My bed sheet had stains on and one window was broken so couldn’t open it. Fan in bathroom not working, so ventilation not great. Overall good experience, breakfast was delicious and perfectly cooked and room was very quiet at night. Location was ideal to visit the area. I would stay here again.