Mercure Bristol Brigstow Hotel

Property class: 4

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Located close to Bristol Hippodrome Theatre and Cabot Circus Shopping Centre, Mercure Bristol Brigstow Hotel provides dry cleaning/laundry services, a bar, and a business center. The on-site Regional cuisine restaurant, Ellipse, offers lunch and dinner. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Room, 1 Queen Bed

Room

Classic Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room, 1 Queen Bed

A hotel room with a large bed, a chair, a small table, a television, and a large window with a city view.

Superior Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Privilege, Room, 1 Queen Bed

Room

Privilege, Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Classic Room, 2 Twin Beds

Room

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

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About the neighborhood

Located in Bristol City Centre, a neighborhood in Bristol, Mercure Bristol Brigstow Hotel is in the entertainment district and on the waterfront. Bristol Hippodrome Theatre and Roman Baths are cultural highlights, or if an activity is on the agenda, check out Thermae Bath Spa. Looking to enjoy an event or a game while in town? See what's happening at Ashton Gate Stadium or Memorial Stadium. Visit our Bristol travel guide
Map
5-7 Welsh Back, Queen Quay, Bristol, England, BS1 4SP

What's nearby

  • A narrow street with a jewelry shop on the left and a sign for St Nicholas Markets on the right.
    St Nicholas Market
    2 min walk - 0.2 km
  • A large tree in front of a red brick building with parked cars and bicycles.
    Queen Square
    6 min walk - 0.5 km
  • A street with various shops, including a cinema and a pub.
    Bristol Hippodrome Theatre
    6 min walk - 0.6 km
  • A multi-level shopping mall with various stores including House of Fraser, Claire's, and H&M.
    Cabot Circus Shopping Centre
    7 min walk - 0.7 km
  • Old Vic Theatre
    3 min walk - 0.3 km

Getting around

  • Bristol Temple Meads Station
    14 min walk
  • Bristol International Airport (BRS)
    23 min drive

Restaurants

  • Sceptre Tavern
    1 min walk
  • The Apple
    2 min walk
  • The Old Fish Market, Bristol
    2 min walk
  • King Street Brew House
    2 min walk
  • Llandoger Trow
    2 min walk

About this property

Mercure Bristol Brigstow Hotel

  • Upscale hotel near Bristol Hippodrome Theatre
  • Located close to Cabot Circus Shopping Centre, Mercure Bristol Brigstow Hotel provides dry cleaning/laundry services, a bar, and a business center. The on-site Regional cuisine restaurant, Ellipse, offers lunch and dinner. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Full breakfast (surcharge), express check-out, and coffee/tea in the lobby
    • An elevator, meeting rooms, and luggage storage
    • A banquet hall, wedding services, and concierge services
  • Room features
  • All 116 rooms include comforts such as 24-hour room service, as well as perks like late night room service and free WiFi.
  • Extra conveniences in all rooms include:
    • Down comforters and free cribs/infant beds
    • Bathrooms with deep soaking tubs and free toiletries
    • 33-inch flat-screen TVs with satellite channels
    • Refrigerators, coffee/tea makers, and daily housekeeping

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Frequently asked questions

Is Mercure Bristol Brigstow Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Mercure Bristol Brigstow Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Bristol Brigstow Hotel?

Check-out is at noon.

Where is Mercure Bristol Brigstow Hotel located?

Located in Bristol City Centre, this hotel is within a 10-minute walk of Baldwin Street, Bristol Hippodrome Theatre, and Cabot Circus Shopping Centre. Castle Park and St Nicholas Market are just steps away. Bristol Temple Meads Station is 14 minutes by foot and Bristol (TPB-Bristol Temple Meads Train Station) is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Bristol Brigstow Hotel Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 459 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay at this hotel, bed was broken, air conditioning broken, didn’t stay in the upgraded room we paid for. No tea or coffe facilities in the room, only one lift work, wasn’t offered anything help discount nothing at all. No cups in your room no kettle nothing. Paid for queen room , had a view of car park. Was a birthday night away. Stayed in room 309. Never ever again.
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Liked: Staff & service
Great location, but noisy with window open even at 4am. Breakfast very disappointing just about warm. The toast was the hottest item!
Stayed 1 night in Jul 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

average at best

not good value for money, and not great for families
Stayed 1 night in Jul 2021
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Overall the stay was ok. The location was good (very central for the city centre) and the staff were excellent - very friendly and helpful. The main issue was that during the recent heatwave the air conditioning was non existent so that the room was incredibly warm. This meant that it was virtually impossible to sleep at night (although we had a fan in our room which helped slightly).
Stayed 2 nights in Jul 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Good but needs some upgrades

Hotel is fine perfect location. The rooms would benefit from air conditioning as this made out sleep uncomfortable. Otherwise easy check in. Room clean and adequate. Parking cost £20 for NCP located behind the hotel as it has no on-site parking. Even with parking ‘validation’ by the hotel it was another £20 for this. I’m sure the hotel could agree for rates better than this.
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and very nice view from the room
Stayed 1 night in Jul 2021
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired and dated property which was badly maintained and cleaned. It fell below the mark for a 4 star hotel and we had a disappointing stay. Reception staff were all very friendly though and it is well located.
Stayed 2 nights in Jul 2021
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Huge disappointment and waste of money!

We stayed at Mercure Bristol Brigstow for 1 night and unfortunately it was just awful. On arrival we were greeted by a member of staff who didn't seem very interested in being there. Once we received our key card we headed to the lifts...... When doing my research before booking this hotel I saw comments that the lifts were out of order, these reviews were from over 18 months ago and to my disappointment one of the lifts were still out of order!! The room itself was immaculate! It was clean, spacious and seemed very nice. However, we soon learnt that the air conditioning did not work and the room was boiling! In addition to this, there was a fan in the wardrobe so I assume they know of the issue. When the heat of the room became uncomfortable we decided to head to the hotel bar. On arrival we were greeted by yet another unenthusiastic member of staff who was not wearing a mask or social distancing who showed us to a table and when I asked for a bar menu he simply said 'we don't do bar menu's'. After a hot and sweaty nights sleep it was time for breakfast, which was yet again was disappointing. After checking out I headed to my car, which I parked in the NPC car park behind the hotel (the hotel's recommendation) only to find my car had been broken into and personal belongings stolen. I know this is not the fault of the hotel but when I went back to inform reception they simply said that it is a common occurrence. In conclusion, I would strongly suggest avoiding this hotel!
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the quality of room. The parking at NCP is a bit expensive at 19£ for 24 hrs.
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, Great Hotel.

Clean neat hotel with good attention to detail and great loaction. Parking is only 2min walk away and subsidised.
Stayed 1 night in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
we had some noisy neighbours just after midnight but staff staff did not respond via the whatsapp number provided (room phones removed due to COVID-19) which was disappointing. Otherwise - Excellent value and location
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Mon sejour dans l'hotel s'est dans l'ensemble bien passé, le personnel etait attentif et le petit dej' du restaurant bon. La chambre etait spacieuse et la litterie geniale. J'etais au 1er etage et la vue sur le canal etait fort agreable. L'hotel se situe egalement en plein centre de Bristol et tout est accessible a pieds. Le seul hic est pour le bruit, on entend tout ce qui se passe a l'exterieur, dans le couloir et y compris dans la chambre des voisins.
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Staff & service
It was such a lovely stay! They don’t have phones for room service so when we ran out of something we had to call a Whatsapp number - but they only answered it once the whole time we were there!
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Leaking shower and tap in bathroom. Dirty rug. Other than that fine, breakfast was lovely.
Stayed 1 night in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Trp to Bristol

Staff super friendly. Bed was cosy. But lights flickered and made buzzing noises, lamp did not work. Shower door did not close.
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very welcoming and reassuring restrictions in plac

Excellent set up for covid restrictions. We'll looked after again
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Room is spacious and clean as well as it was the bathroom. Easy check in/out Only little low is that air conditioning was not that strong and opening the window was impossible due to security measures!
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place, nice room, nice staff

Lovely staff, nice room, light and airy (and spotless) Only compaint - no power sockets near the bed
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

It was very good value, an excellent room. Faultless in all ways
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay. Comfortable and quiet room not far from the centre of Bristol
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-positioned, pleasant and reasonably-priced hotel. It would be nice if they could offer a bigger discount on the NCP car park one uses when staying there.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect. No lifts working, not advised before visit. Room very hot.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Visit

25% Discount on car parking. Room was very clean. Lift was broken so some poor man at reception had to carry suitacase up 6 floors! Was a bit of a pain doing without the lift but apprently if we should have been informed by Hotels.com before our visit.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Lift didn’t work. Room was on 5th floor. Staff quite slow at reception. Room furnishing a little dated. Good location though and nice views of the canal.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort

Not the greatest hotel stay we have had!

Lifts out of action and no email to forewarn! Found ourselves on the 6th floor. Not great with an arthritic hip. Room was fine but having booked months previously we found ourselves at the back facing a building site. The heating was on over drive and could not turn it down. Couple next to us argued for two nights running and we had to call security on the2nd night. We have stayed here previously and has been fine but I don’t believe we will look to stay at this hotel again.
Stayed 2 nights in Feb 2020