Hi,Thank you for your review. Yes, unfortunately due to limited staff we do not provide HSKP on weekends and public holidays. However, do provide HSKP Monday to Friday. Thank you for choosing Sunnybank Star and we hope to see you again soon!

Hi WING CHI, Thank you for your recent review of our property. We are delighted to know that you have enjoyed your stay with us. We do apologize that we did not mention to you prior arrival that we are not providing cleaning service on public holiday. It would be great to see you again soon in Brisbane and all the best to you. Warmest Regards

Hi, thank you very much for your feedback and kind compliment. We all here are so delighted to hear that you enjoyed your stay with us. We always work hard to exceed expectation of our valued clients. We look forward to welcoming you when you are in Brisbane again in the future. Warmest Regards

Thanks for your review. We hope to see you again very soon. :)

你好， 谢谢你的光临 我们在一个很方便的位置。过马路就有商店。五分钟就到很大的westfield 购物中心。 很抱歉我们的房间没达到你的要求。我们一直持续地在提升房间的品质。 希望你下次再来 :)

Vivian 你好， 谢谢你喜欢我们的酒店。希望你下次再来 :)

Hello Shun Ling, Thank you for the review. We are pleased you enjoyed your stay. Hope to see you again. Kind Regards Sherry (Reception Team)

Hello Shun Ling, It was a pleasure to have you stay with us and glad you enjoyed your stay. Hopefully we will see you again. Kind Regards Sherry

Dear Lun Ho Thank you for staying with Best Western Sunnybank Star motel. Thank you for your positive feedback about our staff. Will pass your message to them. We are delighted you enjoyed the convenience of our location. We will do service every day for Hotel room however Town house and two bed room apartment are self-service accommodation. So we only do service once a week. Thank you for choosing our motel and we look forward to welcoming you again in future. Kind Regards, Front Office Team

Hi Daxue Thank you for your review. Apologies for your unpleasant experience with our housekeeping staff. All our staff are known for their good customer service. There might be some misunderstanding. Please contact us personally and I will be happy to look into the matter further. If you are staying in our standard,executive,kitchenette studio and kitchenette family rooms, we provide daily housekeeping services. You might have a "do not disturb" sign on your door. I hope this does not deter you from staying at our property when you come to Brisbane again! We look forward to having you with us :)

Hi Zhi Hong, Thank you for your positive review regarding your recent stay with us. Please come visit us again when you are back in Brisbane :) 你好 zhihong, 谢谢你觉得我们的酒店干净和舒适。下次来布里斯班再回来住哦！

Hi there, Thank you for your positive review regarding your recent stay at Best Western Sunnybank Star Motel. We are happy you found our hotel to be excellent :) Please come visit us again when you are next in Brisbane to enjoy our Prime location, clean rooms and friendly staff! :)

Hi Lee,Thank you for your review. We appreciate you taking the time to give us a rating. Thank you for choosing Sunnybank Star and we hope to see you again some time in the future!Kind regards,Sunnybank Star Hotel and Apartments

Thank you, James, for your kind reviews. We hope to accommodate you again!

Thank you, Heidi, for your valuable feedback. We are pleased to know that you enjoyed your stay with us. Hope to accommodate you again!

Hi Soon,Thank you for your review. Please let us know if there is anything else we can do to improve. Thank you for choosing Sunnybank Star and we hope to see you again some time soon!Kind regards,Sunnybank Star Hotel and Apartments

Thank you, Terry, for the rating. We hope that you enjoyed your stay with us:) Please feel free to share your personal experience - we are consistently trying to improve our valuable guest's stay with us. We hope to accommodate you again!:)

Hi Jenni,Thank you for your positive review. We are happy to hear that you felt safe and comfortable and that our accommodation was of convenience. We hope to see you again soon and thank you for choosing Sunnybank Star!Kind regards,Sunnybank Star Hotel and Apartments

Hi Anne,Thank you for your positive review. We are happy to hear that you enjoyed your stay. We appreciate you supporting Sunnybank Star and we hope to see you again some time soon!Kind regards,Sunnybank Star Hotel and Apartments

Thank you, Jacqueline, for your valuable feedback. We are pleased to hear that you enjoyed your stay with us overall. Ah, yes, all our Standard rooms are situated next to the main road and the traffic noise is out of our control, hence it is the cheapest room type. Maybe you can book our Executive room (second cheapest and away from the noise) next time. Once again, thank you for staying with us. We hope to accommodate you again!:)

Hi Paul,Thank you for your review. Please let us know if there is anything else we can do to improve. We thank you for choosing Sunnybank Star and we hope to see you again soon!Kind regards,Sunnybank Star Hotel and Apartments

Hi Kay,Thank you for leaving a positive review! We appreciate your kind words. Thank you for choosing Sunnybank Star and we hope to see you again some time soon!Kind regards,Sunnybank Star Hotel and Apartments

Hi Ken,Thank you for your review. We are happy to hear that you found Sunnybank Star to be a good place to stay. We appreciate your feedback and we will ensure to pass this onto management. Thank you for choosing Sunnybank Star and we hope to see you again some time soon!Kind regards,Sunnybank Star Hotel and Apartments

Hi Michael, we apologise for the inconvenience. Similar to direct purchase where funds will be deduct immediately and refund transaction taking up to 14 business days to be added into your account. Pre authorisation is a holding meaning that if the merchant do not take any transaction action from the holding, the bank will release the funds back to the customer's account. We can cancel the pre authorisation transaction after check out, but it will take the same time frame for your bank to release your funds. We hope you understand on this. Alternatively, if you chose to stay with us in the future, we do accept cash bond which will be refunded on your check out date immediately. Once again, we apolgise on this issue.

Thank you, Joyce for the 5 stars. We hope your stay has been a pleasant one. We hope to accommodate you again!

Hi Fayez,Thank you for your review. We are happy to hear that you enjoyed your stay! Thank you for choosing Sunnybank Star and we hope to see you again soon!Kind regards,Sunnybank Star Hotel and Apartments

Thank you for your review, Justin. We hope you enjoyed your nights with us. Feel free to email us your experience with us at info@sunnybankstarhotel.com.au. Sunnybank Star Hotel is always striving to improve for our guest's comfort and value. We hope to accommodate you again!

Hi June,Thank you for your review. We are very happy to hear that you liked staying at Sunnybank Star! We greatly appreciate your kind words and hope to see you again some time soon!Kind regards,Sunnybank Star Hotel and Apartments

Hi Gail, Glad to hear that you enjoyed your stay. Happy to welcome you back to our hotel. Hope to hear from you soon :)

Thank you for your kind rating, Wayne. If you would like to share your stay experience, feel free to email us. Sunnybank Star is always looking to improve our guests' comfort and value. It would mean a lot if you could. Thank you and we hope to accommodate you again!

Hi,Thank you for your review. We are happy to hear that you liked the place. However we are sorry to hear about the garden maintenance and BBQ area. Sunnybank Star strives for the highest standards however this is not indicative of that. We will pass this feedback onto management to ensure a better experience for future guests. Thank you for choosing Sunnybank Star and we hope to see you again in the future! Kind regards,Sunnybank Star Hotel and Apartments

Thank you for your kind rating, Duleigh. Feel free to email us your stay experience with us. Sunnybank Star is always looking to improve for our guests' comfort. Thank you and we hope to accommodate you again!

Thank you for your continuous support, Eter We hope to accommodate you again!

Thank you for your kind rating, Sumukh. Feel free to email us your stay experience with us. Sunnybank Star is always looking for areas to improve and provide the best comfort to our abilities. We hope to accommodate you again!

Thank you for your detailed feeback, Shaye. We are gald our team have welcomed you warmly. Unfortunately, we do have to apologise the cleanliness was not to the standards. Sunnybank Star strives to provide the best service possible to our guests and this is not indicative of that. We apologise for any inconveniences and we will make sure to pass this feedback onto our housekeeping and staff to avoid such incidents in the future. Once again, we are incredibly sorry and thank you for choosing Sunnybank Star.

Hi Chris,Thank you for your review. We are very happy to hear that you enjoyed your stay at Sunnybank Star! Please let us know if there is anything else we can do to improve future stays. We appreciate you supporting our business and hope to see you again soon!Kind regards,Sunnybank Star Hotel and Apartments

Thank you for your kind rating, Leon. We hope to accommodate you again!

Hi Lorene,Thank you for your review. Please feel free to let us know if there is anything else we can do to improve. Thank you for choosing Sunnybank Star and we hope to see you again some time soon!

Hi Mimi,Thank you for your feedback. We are incredibly sorry that you had to experience that. We were unaware of food being thrown. I will pass this feedback onto our housekeeping staff and management to ensure it does not happen again. Thank you so much for choosing Sunnybank Star and we hope to see you again some time soon!Kind regards,Sunnybank Star Hotel and Apartments Reception

Hi Henry,Thank you for your feedback. Please let us know if there is anything else we can do to improve stays for future guests. Thank you for choosing Sunnybank Star and we hope to see you again soon!Kind regards,Sunnybank Star Hotel and Apartments Reception

Hi Darryn,Thank you so much for your review. Please let us know if there is anything else we can do to improve. Thank you for choosing Sunnybank Star and we hope to see you again!Kind regards,SatvirSunnybank Star Hotel and Apartments

Hi Melky,Thank you for your kind review. We are delighted to hear that you have enjoyed your stay with us. It is pleasant to hear that our hardwork to accommodate your needs as been appreciated. Thank you and we hope to accommodate you in the coming:)

Hi Michael,Thank you for taking the time to write this feedback. We apologies if there were any cleanliness issues. Sunnybank Star strives to provide the highest standard of services and this does not seem indicative of that. We will ensure to pass this feedback onto our housekeeping. As for your laptop, we have tried our best to find your belongings however we did not see anything. We will continue our search to find it and let you know if anything changes.Kind regards,Sunnybank Star Hotel and Apartments Reception

Hi Ish,Thank you for your review. Please let us know if there is anything else we can do to improve. Thank you for choosing Sunnybank Star and we hope to see you again!Kind regards,SatvirSunnybank Star Hotel and Apartments Reception

Hi Nell,Thank you for your amazing review. We are happy to hear that you enjoyed your stay and found our hotel to be secure and convenient for you. Thank you for choosing Sunnybank Star Hotel and Apartments and we look forward to hopefully seeing you again!

Hi Timothy,Thank you for your amazing review. We are happy to hear that you enjoyed your stay and found our hotel to be convenient. Thank you for choosing Sunnybank Star Hotel and Apartments and we look forward to hopefully seeing you again!

Hi Edwin,Thank you for your review. We are happy to hear that you enjoyed your stay. Please let us know if there is anything else we can do to improve. Thank you for choosing Sunnybank Star Hotel and Apartments and we look forward to hopefully seeing you again!