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8 店鑽石布里斯班飯店的評分

4 out of 5
8 店鑽石布里斯班飯店
52 Astor Terrace, Spring Hill, QLD

評論

8.0

非常好

10 分，有夠讚；1000 則評論中有 308 則" "
8 分，不錯哦；1000 則評論中有 438 則" "
6 分，一般般；1000 則評論中有 151 則" "
4 分，不太好；1000 則評論中有 66 則" "
2 分，很糟糕；1000 則評論中有 37 則" "

8.6/10

整潔度

8.4/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Shukhan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

8/10 不錯哦

Kit Ying

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚
Hasnain 於 2023年3月23日回覆
Dear Kit,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Hasnain IqbalFront Office Team Leader

8/10 不錯哦

CHIEN CHANG

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
我們住兩天，第二天並沒有補齊備品；整體空間雖乾淨，但不大
於 2020 年 3 月住了 2 晚
Lorna_FOS 於 2020年3月11日回覆
Thank you for your review. I have looked into your booking and can see that you booked a rate that did not include daily housekeeping, and is why you did not receive new amenities on your second day. Reception is available 24 hours and new amenities or towels can be requested at anytime.

8/10 不錯哦

TING YU

喜歡：整潔度和員工素質
Cp值普通
雙人房床不大可能室內空間小 廁所快等於半個房間了
於 2018 年 9 月住了 2 晚
Paul_GM 於 2018年9月21日回覆
Thanks Ting Yu for your feedback. We appreciate the 4 star rating and we hope to see you again one day. Best Wishes, Paul - General Manager

8/10 不錯哦

WEI-CHEN

喜歡：員工素質和住宿環境和硬體
房間偏舊 而且小 浴室很大
燈可以在明亮一些 冰箱在衣櫃也是蠻特別的
於 2018 年 9 月住了 1 晚
Paul_GM 於 2018年9月13日回覆
Thanks for sharing your feedback and we are glad to read that overall your stay ticked most of the boxes. Best wishes, Paul - General Manager

10/10 有夠讚

CHI HUA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服務親切，位置優越
服務親切，位置優越
於 2018 年 8 月住了 2 晚
Paul_GM 於 2018年9月3日回覆
Dear CHI HUA, Thank you for the 5 out of 5 rating. We greatly appreciate it and so pleased you had a great stay with us. Best Wishes, Paul - General Manager

4/10 不太好

PUI HONG

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
令人掃興
酒店位置尚算不錯 在central station 去那裡都方便 去queen plaza 購物吃飯也多選擇 酒店設施就普通 房間有點小，跟日本的差不多 但係住了5個晚上，竟然有兩天沒有整理房間 有一天還是出門時提醒了front desk的職員還是沒整理 就算整理了，還是有各項東西沒有補充 酒店本身已經甚麼設施服務都沒有 連最基本整理房間也做不到，不能接受 唯一可取是front desk 的人尚算幫忙
Paul_GM 於 2018年4月3日回覆
Thanks Pui Hong for your comments. We have replied privately to you however thank you for still sharing your views through Expedia. Kind Regards, Paul - General Manager

10/10 有夠讚

hsingying

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 3 晚
Paul_GM 於 2018年3月23日回覆
Dear hsingying, Thanks so much for the 5 out of 5 rating. Best Wishes, Paul - General Manager

8/10 不錯哦

YI-LIN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 3 晚
Paul_GM 於 2018年1月21日回覆
Thanks Yi Lin for the 4 star rating. We look forward to welcoming you back again in the future. Best Wishes, Paul - General Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent!
於 2017 年 12 月住了 2 晚
Thanks for sharing your 5 star rating. We are so pleased to hear that you had a great stay. Best Wishes, Paul - General Manager

8/10 不錯哦

teresa，taiwan

喜歡：員工素質和客房舒適度
CP 值不錯
房間不大，但小而美，離中央火車站步行約十分鐘可到，算方便的地點。員工很友善樂於協助。但附近較無便利超商等店家，晚上較晚想覓食比較辛苦一點。
於 2017 年 11 月住了 2 晚
Paul_GM 於 2017年11月22日回覆
Thank you Teresa for sharing your feedback. We are pleased you enjoyed your stay overall with us and look forward to welcoming you again in the future. Best Wishes, Paul - General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
General Manager 於 2016年11月8日回覆
Thank you for your rating about the recent visit to Mantra Terrace Hotel. We look forward to welcoming you again in the future. Kind Regards, Paul - General Manager

8/10 不錯哦

SUZ-YI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pretty close to CBD, however it's on a small hill which means you may find a bit hard to go there with your luggage from public transport. Staff are friendly and room is clean, generally, a good hotel to stay :)
General Manager 於 2016年11月13日回覆
Thank you for taking the time to share your feedback about your recent stay. We look forward to seeing you again soon. Best Wishes, Paul - General Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Ian Preston 於 2016年7月27日回覆
Dear Anonymous, Thanks for taking the time to rate the hotel. Kind regards, Ian Preston General Manager

8/10 不錯哦

yunhong，中国北京

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
入住体验
出行便利，周边环境不错，房间面积较小，但设施较齐备。
Ian Preston 於 2016年7月9日回覆
Dear Yunhong, Thank you for the generous review, both the team and I happy to read you had a pleasant stay with us. Kind regards Ian Preston General Manager

8/10 不錯哦

Benjamin，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cozy, clean and simple with reasonable price.
The room is cozy, clean and simple. Well maintained and renovated. The staff is polite and friendly. The location is great, the central station and the city hall are within walking distance. However, this area is extremely quiet after 5pm. If you're going to somewhere busier with bars and restaurants you have to take taxi to valley.

8/10 不錯哦

ZHU

喜歡：整潔度和客房舒適度

6/10 一般般

judy

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Isabelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 3 月住了 2 晚

6/10 一般般

Ashley

情侶出遊
喜歡：員工素質和設施服務
不喜歡：整潔度
The room is quite nice, albeit small but the carpet obviously wasn’t the best choice, nor were the material bedheads which both had stains which gives the feeling of unclean. We also found a cockroach running around the room which didn’t help that feeling. Bed comfy and the option to select different style pillows was a nice touch. Staff friendly. Good location.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Marlene

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was very impressive. New and contemporary furnishings and modern decor. Staff were friendly and helpful.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the aesthetics of this place. The reception staff are so welcoming also.I just can't wait till my next stay.
於 2024 年 1 月住了 1 晚

4/10 不太好

Jacqueline

不喜歡：整潔度和住宿環境和硬體
What ai like about the property is that it is within the city. What I dont like about the place is the shower floor is dirty, i have to clean and scrub it using shower bath gel all over the floor and corners, it stinks the whole time of my stay, and also the "rainfall shower head is disappointing, very little water is coming out and weak pressure at all. The worst is the sewerage smells, i can tell they do not disinfect or at least pour down bleach on sewerage/tubing. This contributes to the smell in the shower. The amount paid for 3 nights are not worth it. I regret staying.
於 2023 年 12 月住了 3 晚

6/10 一般般

Nicki

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
Good location, terrible view , getting luggage for parking streets away was a nightmare. Nice tiny clean comfortable room
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Sheldon，Osoyoos

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The housekeeping frequency of every 4 days isn't enough in the summer months.
於 2023 年 11 月住了 7 晚

8/10 不錯哦

Hyun

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They are always welcome us and double check about room condition which is comfortable. Staff are friendly.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Belinda

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great quiet location and clean, relaxing room. This was for a work trip to attend a conference next door. I would stay here again.
於 2023 年 11 月住了 2 晚
Stefan 於 2023年11月28日回覆
Dear Belinda, We are delighted to read that you had a great stay at Mantra Terrace Brisbane! Our team is committed to providing our guests with comfortable and relaxing accommodations and we are glad that you found our room to be just that. We appreciate your kind words and are grateful for your patronage.We hope that you choose to stay with us again soon! Kind regardsStefan CorriganFront Office Manager

8/10 不錯哦

Wayne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice and convenient! Room was very musty like wet smell! Location was handy but very disappointing that although they advertised breakfast menu in tv in room they don’t actually do it!
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Micah

於 2023 年 10 月住了 3 晚

10/10 有夠讚

Keith

於 2023 年 10 月住了 1 晚

4/10 不太好

Deborah

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The room smelt quite bad - the drains were very slow so I imagine there was some drainage problem
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Ian

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
After flying in from the West, i was given a room really early so i could get rest. Brilliant service
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Alan

喜歡：整潔度和員工素質
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Peter

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Business area so was quiet on the weekend which suited us. East wall to fortitude valley coffe and bars.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Connor

於 2023 年 9 月住了 1 晚

2/10 很糟糕

Abby

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

4/10 不太好

Davey

不喜歡：員工素質和住宿環境和硬體
Walls like paper (sound), staff like slugs (bar), fire alarms like normal (routine). With nights like this, I will be back, I guarantee it.
於 2023 年 8 月住了 1 晚

6/10 一般般

Paul

情侶出遊
喜歡：員工素質和住宿環境和硬體
Check in was quick as we were very late checking in but only there 4 hours as partner had to go to work early
於 2023 年 8 月住了 1 晚

10/10 有夠讚

David

情侶出遊, 商務旅客, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Best place in Brisbane to stay the people working there awesome. And they have best coffee as well think i had 10 for day lol 😂. Rooms awesome 10 out 10 from me this place for me
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Toni

於 2023 年 8 月住了 3 晚

8/10 不錯哦

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 3 晚

8/10 不錯哦

Astha

於 2023 年 7 月住了 8 晚

8/10 不錯哦

Akiko

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was very helpful & Nice. Pillow was all high and hard. Might need soft one too.
於 2023 年 7 月住了 1 晚
Hasnain | FO Team Leader 於 2023年7月14日回覆
Hi Akiko,Thank you for your lovely review and your feedback. We will definitely pass along your suggestions to our management as we make further improvements in our services. Kind regards,Hasnain

6/10 一般般

Jo-Ann

商務旅客
喜歡：整潔度和員工素質
The rooms are very clean and tidy. Could use a bottle of water in the room.
於 2023 年 6 月住了 2 晚
Hasnain | FO Team Leader 於 2023年7月14日回覆
Hi Jo-Ann,Thank you for your feedback. There are water jugs in the room which can be filled in from the free standing water dispenser in the lobby or by one of our team members when requested. We hope to welcome you back for your next stay.Kind regards,Hasnain

10/10 有夠讚

Melissa

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
I am always impressed with the staff and the convenience of Mantra on the Terrace.
於 2023 年 6 月住了 2 晚
Hasnain | FO Team Leader 於 2023年7月14日回覆
Hi Melissa,Thank you very much for your lovely feedback. Kind regards,Hasnain

10/10 有夠讚

Claire

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Hasnain | FO Team Leader 於 2023年7月14日回覆
Hi Claire,Thank you for your 5 star review. Kind regards,Hasnain

8/10 不錯哦

GARY

情侶出遊
喜歡：整潔度
The hotel was quite ok. The room was small. The TV info showed breakfast was available but we were told at reception that they don’t do breakfast with no other explanation.
於 2023 年 6 月住了 1 晚
Hasnain 於 2023年6月25日回覆
Dear Gary,Thank you for taking the time to provide your feedback on your recent stay with us. We are pleased to hear that you enjoyed your stay overall. Please accept our sincerest apologies for any inconvenience closure of the restaurant may have caused. We have not been able to make the restaurant operational after its closure during Covid.We appreciate your feedback as it helps us to identify areas where we can improve our services. It is our goal to provide all of our guests with an exceptional experience, and we are glad to hear that you enjoyed your stay despite the closure of the restaurant. We hope to have the pleasure of welcoming you back in the near future. Yours sincerely, Hasnain FO Team Leader

8/10 不錯哦

Judy

喜歡：整潔度和員工素質
於 2023 年 6 月住了 1 晚
Hasnain 於 2023年6月18日回覆
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Hasnain FO Team Leader

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Hasnain 於 2023年6月18日回覆
Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Hasnain FO Team Leader

6/10 一般般

Guy

於 2023 年 5 月住了 2 晚