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曼特拉南岸飯店的評分

4.5 out of 5
曼特拉南岸飯店
161 Grey Street, South Bank, South Brisbane, QLD

評論

8.4

非常好

10 分，有夠讚；1000 則評論中有 445 則" "
8 分，不錯哦；1000 則評論中有 345 則" "
6 分，一般般；1000 則評論中有 130 則" "
4 分，不太好；1000 則評論中有 59 則" "
2 分，很糟糕；1000 則評論中有 21 則" "

8.6/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

Peichi

於 2023 年 2 月住了 1 晚
Kent 於 2023年3月15日回覆
Dear Peichi,We very much appreciate your comments regarding your stay at Mantra South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kent.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適及便利的酒店
在convention center 旁邊，附近有很多食肆，距離wheel of Brisbane 很近，算是很方便。
於 2017 年 9 月住了 4 晚

8/10 不錯哦

Mei Tuen

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good location,low quality breakfast
The breakfast is not delicious and no need to buy.When Check in, the staff only telling me to upgrade by adding money and not sincerely introduce the facilities that I can use in the hotel.

10/10 有夠讚

Tonia

喜歡：整潔度、員工素質和住宿環境和硬體
Cleaners need to be more particular, my bed was tied to other bed with a garbage bag !!!
於 2024 年 4 月住了 3 晚
Melita Martin 於 2024年5月5日回覆
Dear Tonia,Thank you for bringing this matter to our attention. We're truly sorry for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and have addressed this issue with our housekeeping team to ensure such oversights do not occur again. We appreciate your understanding and hope to have the opportunity to make it up to you on your next visit.Sincerely,Melita MartinFront Office Assistant Manager

6/10 一般般

Jun

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 1 晚
Melita Martin 於 2024年5月5日回覆
Dear Jun,Thank you for rating your recent stay with us.We hope to see you again soon.Sincerely,Melita MartinFront Office Assistant Manager

2/10 很糟糕

Sharon

於 2024 年 4 月住了 1 晚
Melita Martin 於 2024年5月5日回覆
Dear Sharon,Thank you for reviewing your recent stay with us. I’m sorry your stay didn’t meet your expectations. Please feel free to contact us should you wish to advise of any issues. Sincerely,Melita MartinFront Office Assistant Manager

8/10 不錯哦

Jessica

於 2024 年 4 月住了 1 晚
Melita Martin 於 2024年5月5日回覆
Dear Jessica,Thank you for rating your recent stay with us.We hope to see you again soon.Sincerely,Melita MartinFront Office Assistant Manager

6/10 一般般

Paul

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Hotel common areas and room were pretty tired and basic considering the price paid. Had difficulty getting clear instructions about parking when calling the hotel. We had the same dirty crockery outside the door to our room since arrival for 3 days. Inconsistent with towels placed into room each day. Dirty carpets in room. Discarded cleaning cloths dangling from plants outside window. Very loud A/C. Mold in shower cubicle. Would all be fine if price was half what it was.
於 2024 年 3 月住了 2 晚
Melita Martin 於 2024年3月30日回覆
Dear Paul,Thank you for taking the time to tell us about your experience at the Mantra South Bank Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that your feedback does not go unnoticed, and we sincerely appreciate and value your comments and will be taking the appropriate measures to address each mentioned issues to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Melita MartinFront Office Assistant Manager

2/10 很糟糕

Benjamin and Kylie

不喜歡：員工素質
This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax
於 2024 年 3 月住了 1 晚
Melita Martin 於 2024年5月5日回覆
Dear Benjamin and Kylie,We're deeply sorry to hear about your disappointing experience during your recent stay with us. Your safety and comfort are our top priorities, and we're truly sorry for the incident in the shower. We take your feedback seriously and will investigate the matter further to prevent such incidents in the future. Additionally, we apologize for any inconvenience caused by the breakfast experience and any misunderstanding regarding noise complaints. Your feedback regarding the food quality and customer service has been noted, and we will address these issues with our team to ensure improvements are made. We understand the importance of a relaxing stay and regret that we fell short of your expectations. Please know that your feedback is invaluable to us, and we hope to have the opportunity to make it up to you in the future.Sincerely,Melita MartinFront Office Assistant Manager

6/10 一般般

Johanne

The hotel is in a great location. We were disappointed that we did not get our room serviced at all over the three night stay. On the second night we asked at reception for more toilet paper and tissues, they never arrived. Luckily I found the storeroom and was able to help myself to these and teabags as well. The staff at the restaurant were very good.
於 2024 年 3 月住了 3 晚
Melita Martin 於 2024年5月5日回覆
Dear Johanne,Thank you for your feedback. We're glad to hear that you appreciated our great location and the service provided by our restaurant staff. However, we apologize for the disappointment you experienced with the housekeeping service and the inconvenience with the request for additional amenities. Your comments have been shared with our team to address these issues and ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Melita MartinFront Office Assistant Manager

8/10 不錯哦

GIUSEPPE

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Melita Martin 於 2024年5月5日回覆
Dear Giuseppe,Thank you for rating your recent stay with us.We hope to see you again soon.Sincerely,Melita MartinFront Office Assistant Manager

10/10 有夠讚

Danielle

喜歡：整潔度、員工素質和住宿環境和硬體
Very convenient location for anything at South Bank and an easy walk into Brisbane CBD.
於 2024 年 3 月住了 1 晚
Melita Martin 於 2024年5月5日回覆
Dear Danielle,Thank you for taking the time to share your experience! We're delighted to hear that you found our location very convenient for exploring South Bank and the Brisbane CBD. Providing our guests with easy access to nearby attractions is important to us, and we're thrilled that we met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Melita MartinFront Office Assistant Manager

10/10 有夠讚

Catriona

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent location. Stayed before will stay again.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Nancy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was neat tidy and very quite
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Tanya

喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Sheridan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Refreshments in the foyer, happy to store luggage for guests on check out for agreed time.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

PETER

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location if your off to a show at QPAC.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Eric

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Stella

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Service was great. Room was clean and spacious. Parking is expensive
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Clive

喜歡：整潔度、員工素質和住宿環境和硬體
The Mantra ticked all the boxes for our stay
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Meaghan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was clean, spacious and great outlook overlooking Brisbane CBD. Convenient and easy walk to QPAC, Southbank, transport and dining options. Would stay there again.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Bobbi

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Park 400 metrrs away at the convention center. It was clean, quiet. Staff helpful on check in. Definitely would stay again. It has a gym, pool and hot tub too but did not use.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

mark

於 2024 年 1 月住了 1 晚

8/10 不錯哦

Dean

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room wasn’t what I thought I had booked. Staff were polite and approachable. Room was clean. Would stay again but make sure I know what I’m getting.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Catherine

喜歡：整潔度、員工素質和住宿環境和硬體
Nothing further to add.
於 2024 年 1 月住了 1 晚

6/10 一般般

Wendy，Mentone

喜歡：員工素質和設施服務
Location, staff and public areas of the hotel are great. The room was old and tired. Bathrooms need regrouting or upgrade. Also smelled a bit musty.
於 2024 年 1 月住了 4 晚

8/10 不錯哦

Brett

情侶出遊
喜歡：整潔度和員工素質
於 2024 年 1 月住了 1 晚

6/10 一般般

Andrew

情侶出遊
喜歡：員工素質
不喜歡：整潔度
On entering the apartment at the Mantra on Southbank we were greeted with a non-functioning microwave, a dryer whose cover fell off, a tap handle which fell off and some previous clothing in the dryer from a previous guest. We even found a pair of socks under the bedroom blinds at the end of our stay. When we discussed these issues with the staff Kent was extremely helpful and supportive, immediately offering a new room in the floor below. He was excellent and one of the high points of our stay apart from where the apartment was located. We felt that the rooms could have been looked after much better in terms of their cleanliness, while maintenance was excellent and very helpful when required. We will be seriously considering where we stay when next in Brisbane.
於 2023 年 12 月住了 6 晚

8/10 不錯哦

Monique

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Colin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

6/10 一般般

Aurora

情侶出遊, 家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
The property was excellent and the staff friendly. Unbeatable location. However, when we arrived late at night to sleep, the sheets and pillowcases on our bed were stained and dirty. We called down and someone came but instead of making the bed, they handed us the sheets, one pillowcase short and expected us to make the bed. She realised this was not ok and then made it herself the best she could, but it was unexpected and disappointing to find dirty sheets at this calibre hotel
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Vikki

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Warmest reception by front office manager James. You have an amazing talented team member there! Rooms very accommodating and such a fantastic location. Will be back for sure.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Got a room upgrade which was great. Unfortunately the bedroom had very weak aircon, however, the staff were great and did their best to resolve the matter. The bedroom was right next to the trainline, however, the windows are soundproof so couldnt hear anything. Great location. Good facilities.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Suzy

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Central to south bank parking at convention centre $25 just park and able to walk every where
於 2023 年 12 月住了 1 晚

4/10 不太好

Kristen

親子旅遊
喜歡：員工素質
不喜歡：整潔度和設施服務
The bath tub area had a significant amount of mould. We asked for the mould to be cleaned, which improved it a very small amount. It was too disgusting to bathe or shower in, so we had to purchase bathroom cleaner and clean it ourselves. The kitchen cupboards stunk of damp/mould so we didn’t use any kitchen utensils. The room needed a deep clean, it was only clean on the surface, look any closer and it was disgusting. Dust piles under the bed. bedroom wardrobe dirty. Balcony was really dirty so didn’t want to sit out there. Good convenient location though. Would not recommend and would never stay again. Needs a big upgrade - old microwave, no smart TV, noisy dryer
於 2023 年 12 月住了 2 晚

6/10 一般般

Catherine

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 12 月住了 1 晚

6/10 一般般

Jennifer

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 7 晚

10/10 有夠讚

Brett

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Keith

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Because i was going to a show at the lyric theatre the mantra is in easy walking distance of train station and qpac where the lyric theatre is located. Room was fine bed was fine also close to sothbank parklands and Brisbane convention centre and museum and goma for anyone interested. Can't comment on food or parking as only went for accommodation purposes.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Angela

於 2023 年 12 月住了 1 晚

6/10 一般般

Roy

喜歡：員工素質
Footpath fronting property and entry needs attention daily. Very dirty. Our shower needed to be cleaned of mould. Patio to rear of Room 420 was a real shock 😳. Absolutely filthy, no attention or cleaning for YEARS! Not usable! Crushed and stiff curtain needs replacing. Room clean. Staff at desk very friendly and efficient.
於 2023 年 12 月住了 2 晚

4/10 不太好

Michael

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Windows in room were too dirty to see out ! Room was poorly equipped; looked old and tired. No wine glasses; 2 unmatched glasses and 2 coffee mugs. No cutlery; only 2 teaspoons NO Complimentary on-site parking. Only 2 short-term parkings at entrance in a busy street. No offers of things to see or do. Overpriced. Will definitely not return.
於 2023 年 12 月住了 1 晚

4/10 不太好

Mickey

商務旅客, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property is very old, mattresses are extremely dirty.
於 2023 年 11 月住了 12 晚

8/10 不錯哦

Kelly

喜歡：整潔度、員工素質和住宿環境和硬體
It was good. Staff were really helpful
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Kasey

喜歡：整潔度、員工素質和住宿環境和硬體
Very pleasant stay.
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Cassandra

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Luke

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Jamie

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor service
Twin beds booked, Reception was notified that only one bed was in the room in the afternoon and did not fix it. Said staff had gone home and gave a roll up bed instead. Bathroom mouldy
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Robyn

於 2023 年 11 月住了 1 晚

6/10 一般般

Deborah

家庭旅遊
喜歡：員工素質
於 2023 年 11 月住了 2 晚