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布萊頓格蘭德飯店的評分

4 out of 5
布萊頓格蘭德飯店
97-99 King's Road, Brighton, England

評論

9.0

太棒了

10 分，有夠讚；1585 則評論中有 1067 則" "
8 分，不錯哦；1585 則評論中有 316 則" "
6 分，一般般；1585 則評論中有 118 則" "
4 分，不太好；1585 則評論中有 45 則" "
2 分，很糟糕；1585 則評論中有 39 則" "

9.2/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
We enjoyed our stay at Grand Hotel Brighton. The service was impeccable. It elevated the whole experience at the hotel despite some hits and misses. Every staff was professional and friendly (even their uniform was tastefully designed). The lobby and lounge were beautiful, giving us a really good impression of the hotel. However, while we were aware of the history of the hotel, the bathroom was a bit tricky to use. It was obviously dated and needed some refurbishment work. The water pressure was very strong, but the leaking was inevitable too. This resulted in a very humid room with weak ventilation. And the toilet was kind of hard to flush. The room itself was reasonable. It was definitely comfortable. We were also surprised by the movie entertainment offered. Breakfast was very nice too. We often got a window table with a sea view.
於 2023 年 10 月住了 3 晚
Duty Manager 於 2023年11月10日回覆
Thank you for taking the time to let us know your feedback. I am pleased you had a lovely time. I have passed over your feedback to the team. We hope to welcome you back soon. Kind Regards, Paige

8/10 不錯哦

Hei Man

親子旅遊
比較舊的房間, 打開張床墊就見到一隻曱甴, 嚇到女兒說不要睡. 对面馬路就是海滩, 后面是shopping center, 比較方便. 到这些小鎮, 要張就一下.
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Richard

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was so spacious and comfortable. Stunning breakfast in our room as well. I particularly appreciated the bell boy service. We had walked a great distance with our luggage and the bell boy was swift to help when we arrived. The overall experience was glorious. Thank you!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

AUDREY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous!
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Carly

喜歡：整潔度和員工素質
They rooms where a good size. Over priced with no breakfast included.
於 2024 年 5 月住了 1 晚
Duty Manager 於 2024年5月21日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, The Grand Hotel

10/10 有夠讚

Michael，London

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Large rooms and some modern touches without ripping out too much of the old. If you're looking for an uber trendy boutique hotel this might not be for you but If you're after some class charm then this is the place to stay!
於 2024 年 5 月住了 1 晚
Duty Manager 於 2024年5月21日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, The Grand Hotel

10/10 有夠讚

Haydn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All the staff were wonderful and we especially enjoyed chatting with the bartenders Kitty and Harry.
於 2024 年 5 月住了 3 晚
Duty Manager 於 2024年5月15日回覆
Thank you for taking the time to let us know your feedback, We hope to welcome you back again soon. Kind Regards, The Grand Hotel

10/10 有夠讚

Judith，The Woodlands

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice bar and lobby/grand staircase. Staff friendly.
於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

4/10 不太好

Robin，London

寵物同遊, 商務旅客
喜歡：整潔度和員工素質
The property looks nice but the hotel is old and the walls are extremely thin, I found it very noisy at night and hard to sleep
於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. I will make sure to pass over your feedback to the team. Kind Regards, Grand Hotel

6/10 一般般

William

商務旅客
喜歡：整潔度和員工素質
不喜歡：設施服務
Good location, nice staff but property is a little dated.
於 2024 年 5 月住了 2 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 有夠讚

Mahmoud

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and excellent location. Staff is friendly and helpful. Seafront view is highly recommended.
於 2024 年 5 月住了 2 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 有夠讚

Emma

喜歡：住宿環境和硬體
於 2024 年 5 月住了 1 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 有夠讚

Susan

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful hotel across from beach area. Close to restaurants. Large spacious room
於 2024 年 5 月住了 3 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

6/10 一般般

Duncan

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Tired and trading on its name.
於 2024 年 5 月住了 1 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 有夠讚

Kristyn，Sydney

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Brighton was a wonderful suprise! Love the lanes, the Pavilion and the Pier
於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 有夠讚

Marie

Lovely room great no complaints at all
於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

4/10 不太好

Anthony，canterbury

喜歡：整潔度和員工素質
於 2024 年 3 月住了 2 晚
Duty Manager 於 2024年5月11日回覆
Thank you for taking the time to let us know your feedback. Kind Regards, Grand Hotel

10/10 有夠讚

Derek

於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年4月29日回覆
Thank you for taking the time to let us know your feedback Derek. We hope to welcome you back again soon. Kind Regards, Paige

10/10 有夠讚

Helen

於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年5月15日回覆
Thank you for taking the time to let us know your feedback, We hope to welcome you back again soon. Kind Regards, The Grand Hotel

10/10 有夠讚

louise

於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年5月15日回覆
Thank you for taking the time to let us know your feedback, We hope to welcome you back again soon. Kind Regards, The Grand Hotel

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Historic hotel that lived up to its reputation. First class service from start to finish. Amazing!
於 2024 年 4 月住了 3 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

8/10 不錯哦

Rameen

於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年5月12日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, The Grand Hotel

10/10 有夠讚

Seema

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service. Booked a room on the1st floor. Maintenance/painting on 2nd floor created paint smells to our room. Staff very quick and accommodating to move us to another room. Fantastic views and 5* room. Definitely staying here again!
於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback Seema. I am pleased you feel the customer service we give here at The Grand Hotel is great. We hope to welcome you back soon. Kind Regards, Paige

10/10 有夠讚

Ben

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay at the Grand. Top location, clean rooms and delicious breakfast. Will stay again.
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. I will make sure to pass over your kind words to the team. We hope you return again soon. Kind Regards, Paige

10/10 有夠讚

jasmeet

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was large, quiet and clean. Staff were very welcoming.
於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

8/10 不錯哦

Shirley

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel nice staff
於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 有夠讚

Leila

於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年4月29日回覆
Thank you for your feedback Leila. We hope to welcome you back soon. Kind Regards, Paige

6/10 一般般

Stuart

團體旅遊
VRBO cocked up our original accomadation so had to put us up here as emergency accomadation. It did the job, plus it was free, so
於 2024 年 4 月住了 1 晚
Duty Manager 於 2024年4月30日回覆
Thank you for taking the time to let us know your feedback. I am sorry we was not your first choose. We hope to welcome you back soon. Kind Regards, Paige

10/10 有夠讚

Ben

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, friendly staff. Room very clean. Centrally located on seafront a short walk to city centre.
於 2024 年 4 月住了 2 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 有夠讚

Petet，Dover

情侶出遊, 寵物同遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel. Great breakfast superb accommodation. Great staff. Excellent for my dog.
於 2024 年 3 月住了 3 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

8/10 不錯哦

Kolbrun

喜歡：整潔度和員工素質
於 2024 年 3 月住了 4 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

8/10 不錯哦

Melissa

情侶出遊
喜歡：整潔度和設施服務
Unfortunately there was nobody to help with bags when arriving at the hotel which meant carrying heavy cases up the entrance stairs ourselves. Staff were lovely although one of the concierge was extremely rude... Will put it down to them having a bad day. Fast easy check in. Reception staff were so helpful and very friendly. Room was slightly underwhelming with a bit of a musty smell. It was an inbound room so unfortunately no views but we knew this upon booking it. Overall it was a good stay but I'm not sure we will be in a hurry to book again
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年5月15日回覆
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards, The Grand Hotel

10/10 有夠讚

Vicente

情侶出遊
喜歡：整潔度、員工素質和設施服務
Bonita vista frente al mar
於 2024 年 3 月住了 2 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 有夠讚

June

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 有夠讚

Susan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a room which my husband found very noisy and I asked to be moved and the reception staff where excellent we where moved to another room which was very quiet and he slept a lot better. The bar staff were also very nice they even remembered our drinks order. It’s the little things that make a stay even better. Thankyou.
於 2024 年 3 月住了 2 晚
Duty Manager 於 2024年3月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 一般般

Katarina

不喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 一般般

Zachary

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月22日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 一般般

Jacqueline

喜歡：員工素質
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月22日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 有夠讚

James

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice Victorian hotel
Duty Manager 於 2024年3月20日回覆
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 有夠讚

Osman

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful hotel
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月19日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 有夠讚

LesleyAnn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月19日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

8/10 不錯哦

Debra

情侶出遊
喜歡：整潔度、員工素質和設施服務
Hotel has 2 nice bars where you can go and relax . The rooms are dated but comfortable. The room we had waa quiet apart from screaming kids at 6am in the morning in the corridor outside the room .
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月19日回覆
Thank you for taking the time to let us know your feedback. I will make sure to pass over your feedback .We hope to welcome you back soon. Kind Regards, Paige

2/10 很糟糕

Clare

於 2024 年 3 月住了 3 晚
Duty Manager 於 2024年4月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back again soon. Kind Regards, Paige

10/10 有夠讚

Chas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel staff were clearly well trained in being helpful and friendly. They made our much too short overnight stay really enjoyable. The Grand pricing was also quite reasonable for our Monday night stay, in fact below that of the Hilton, where we usually stay. But may not in future, especially as their wifi is only free when booking through the HHonors website. The Grand's is free. Car parking is really expensive with the Hilton carpark being the nearest charging £36 overnight. But at least it was very secure.
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月13日回覆
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 有夠讚

Steven

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Lovely, grand British seaside hotel, oozing charm and tradition without being stuffy or pretentious. Enjoyed a relaxing weekend here while visiting for a show at the Brighton centre, which is located next door to the hotel
於 2024 年 3 月住了 2 晚
Duty Manager 於 2024年3月13日回覆
Thank you for taking the time to let us know your feedback. We hope you return soon. Kind Regards, Paige

10/10 有夠讚

Hayley

於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月30日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

10/10 有夠讚

Jacqueline

於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月26日回覆
Thank you for taking the time to let us know your feedback. We hope to welcome you back soon. Kind Regards, Paige

6/10 一般般

tina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was in a great location lovely breakfast But very disappointed with our superior room the glass was frosted so we couldn’t see out and felt prison like/claustrophobic I wouldn’t expect that in a standard room ( would of preferred a view of anything than not been able to see out,)
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月5日回覆
Thank you for taking the time to let us know your feedback. I am sorry to hear you was disappointed with the frosted glass we have this with our inland rooms to stop people from looking in. I will make sure to pass over your feedback to the team regarding this as we are currently going through a refurbishment. Kind Regards, Paige

10/10 有夠讚

Fiona，Arundel

團體旅遊
The grand is iconic … but everywhere could do with a bit of TLC it’s all a bit tired and needs a lick of paint. That said, great location and a comfy bed and a proper power shower!
於 2024 年 3 月住了 1 晚
Duty Manager 於 2024年3月5日回覆
Thank you for taking the time to let us know your feedback. I am pleased you feel we are greatly located. We are currently going through a refurbishment and hope to welcome you back when completed. Kind Regards, Paige