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OYO 格列佛飯店的評分

4 out of 5
OYO 格列佛飯店
12A New Steine, Brighton, England

評論

6.6
10 分，有夠讚；458 則評論中有 83 則" "
8 分，不錯哦；458 則評論中有 149 則" "
6 分，一般般；458 則評論中有 93 則" "
4 分，不太好；458 則評論中有 55 則" "
2 分，很糟糕；458 則評論中有 78 則" "

7.2/10

整潔度

7.2/10

員工素質

5.0/10

設施服務

6.4/10

住宿環境和硬體

4.6/10

環保程度

評論

2/10 很糟糕

YING KIT

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This is my ever bad experience to stay in such poor "hotel". It is a nightmare. 1) In fact, it cannot classified to hotel. It is a only very poor room with self check-in. No any service at all. 2)The room is quite small which is a big different from the booking information. 3) The water tap does not work probably. Only a extremely hot water comes out from tap, no cold water. The water temperature is extremely high and can burn your skin. 4) No glass supply for drinking and cleaning the mouth. 5) The fan does not work. The room is very hot and you cannot sleep well. 6) The bed is very old. The mattress is nearly to collapse in the single bed. 7) The bed sheet is very old and dirty. 8) In such poor room conditons, we cannot take shower, bush teeth and sleep. It is really a nightmare to stay in this "hotel". 9) I will never forget this brand OYO. This hotel is doing the one-off business. I wonder why Expedia will put this hotel into your system for client's selection. It is totaly a trap. It will affect the reputation from Expedia. 10) Even if free of charge of this "hotel", I will definately not stay again.
於 2022 年 8 月住了 1 晚
Ammy 於 2022年8月30日回覆
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 不錯哦

kim wai

Good location. Bathroom very small. No lift.
於 2017 年 12 月住了 3 晚
Mr Kes Larkin, General Manager 於 2018年1月4日回覆
Thank you for your review and comments. We are glad you enjoyed your stay and hope to welcome you back again soon.

8/10 不錯哦

真實旅客

不喜歡：住宿環境和硬體
位置方便，早餐不俗，可以考慮
我在Gulliver's - Guest House住了兩晚，平時接待處沒有職員駐守，需要在house打電話，職員才會出現。樓層的公眾浴室非常細小，身型健碩一點才難以轉身。另外，早餐亦是，當你入座後，服務員才在廚房出來為你落單，之後便會離開，返入廚房，有時想加點熱茶也不能，因為難以見到服務員。不過他們的英式早餐卻煮得不俗，材料新鮮，而一片片的麵包更是好吃。 位置處於Brighton市中心，出入方便，有通宵巴士到house附近。
Barbara 於 2021年5月11日回覆
嗨，感谢您的感激之词。 这样的话驱使我们更加努力地工作。 祝你有美好的一天！ 问候，芭芭拉

8/10 不錯哦

Waiwai，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel and staff.very good breakfast.
Nice hotel just 4 mins walk to peir. The breakfast was very good. Full English breafast. I stayed triple room. In 3/f . The bad thing is no lift.
Barbara 於 2021年5月11日回覆
Thanks for your kind and lovely words, The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

10/10 有夠讚

Marc

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Clean and quiet
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Bhavik

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚

4/10 不太好

Alex

不喜歡：住宿環境和硬體和客房舒適度
Cheapest hotel in Brighton - tolerable
The cheapest room to stay in brighton that is not a hostel for a reason. Very small, old-style furnishing, room heating can’t be controlled, it comes and goes for hours if not days at a time. For the cheapest rooms, bathroom is not private. However, clean, service is ok, and security locks all work well. Internet is solid for everyday use, not highspeed. Also 3 minute walk to the beach, and a local co op right outside. I would suggest innit saltwater which is another budget hotel nearby, it strikes a good balance between low cost and cosiness with a much more modern and stylish feel
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Gabbie

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Nicola

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

6/10 一般般

Brendon

Room looks much better in the photos than it does in person, my room hadn’t been cleaned at 3pm when I turned up to check in. I had my door knocked on dead on 11am to make sure I was leaving (not a problem but unnecessary). Not bad for somewhere to stay after a day of drinking but not somewhere to take the girlfriend for a romantic weekend
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Ravikiran

於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度和客房舒適度
不喜歡：員工素質
Catfishing rooms
We arrived at the hotel confused on how to get in, you have to call a number on the side of the hotel to get checked in, The man who showed us in didn’t seem very welcoming at first but livened up after a few days of bumping into him and asking questions, be prepared for dodgy windows and bad shower pressure, it’s a good hotel for a short stay although the rooms look different online
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Jeda

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚

2/10 很糟糕

Kathryn

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Mandy

於 2023 年 8 月住了 2 晚
Maria 於 2023年9月12日回覆
Thanks for your kind and lovely words, Mandy! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Maria

2/10 很糟糕

Deanna

不喜歡：住宿環境和硬體和客房舒適度
We didn’t even stay in the end we booked another hotel we felt very uncomfortable and unsafe
於 2023 年 8 月住了 1 晚
Ava 於 2023年9月12日回覆
Hi, Deanna! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ava

6/10 一般般

Lena

For a budget hotel where you can rest your head, this is a good place to go. The bed was nice and comfy and it wasn't as unclean as the past reviews make it out to be. Perhaps they have improved since then?
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Eden

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing stay, super central and welcoming staff would highly recommend
於 2023 年 8 月住了 1 晚

4/10 不太好

Kishor

於 2023 年 8 月住了 3 晚
Barbara 於 2023年9月12日回覆
Hi, Kishor! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 很糟糕

Emma

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Förfärligt
Hotellet hade ingen reception och jag hade inte fått någon information om hur jag skulle checka in. Lakanen i sängen hade fläckar på sig, musavföring på badrumsgolvet, vattnet i duschen var alldeles för varmt för att kunna duscha och det gick inte att ändra temperaturen. Elkablar hängde löst vilket inte kändes säkert. Hela stället kändes väldigt förfallet och smutsigt. Enda positiva med hotellet var hur centralt det låg.
於 2023 年 8 月住了 2 晚
Ava 於 2023年9月12日回覆
Hej Emma! Vi beklagar verkligen att din upplevelse hos oss inte var trevlig. Vi kommer säkert att arbeta med dina förslag för att ge dig bästa möjliga upplevelse nästa gång. Hälsningar, Ava

2/10 很糟糕

Adam

於 2023 年 8 月住了 1 晚

8/10 不錯哦

D

情侶出遊
喜歡：設施服務
Great location, and nice room
於 2023 年 8 月住了 1 晚

2/10 很糟糕

Katherine

於 2023 年 4 月住了 1 晚

2/10 很糟糕

m

於 2023 年 4 月住了 1 晚
Ammy 於 2023年4月13日回覆
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 很糟糕

Thomas

於 2023 年 4 月住了 1 晚
Ammy 於 2023年4月13日回覆
Hi, Thomas! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 很糟糕

Amy

於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
Hi, Amy! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 很糟糕

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Would not recommend even tho it is cheap mold all on the walls and ceilings and walls did not reflect pictures online
於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 很糟糕

Iain

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The worst hotel I've used in 30 years travelling!
I was shocked that such an establishment exists in modern Britain! It was filthy, stains all over the badly-fitted carpets, shower in the room had not been cleaned (evidence of urine in shower, as there is no toilet in the room). The shower didn't work and in desperation, I searched and found a shower two floors down, also filthy, but at least with a trickle of water of a bearable temperature. There was no lock on the door to this shower. Out of 5 lights, only two worked, so no light above sink. The bedding was horrid, pillows full of cheap, lumpy synthetic material, like my dog pulls out of his toys. The smell was awful. It is a disgrace that Hotels.com have this place on their books. I met a woman in tears at the entrance - she hadn't slept either. A humiliating experience!
於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
Hi, Iain! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 很糟糕

Ashley

於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
We are sorry to disappoint you, Ashley! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

4/10 不太好

Sue

不喜歡：整潔度、員工素質和住宿環境和硬體
Room without a view
Good location. No rail in the wardrobe, shower cubicle dirty and poor water pressure. Curtain nailed to the rail and didn't fit the window so everyone could see in, complained but nothing was done. Furniture painted and chipping off, only a couple of lights working. Would not stay here again.
於 2022 年 10 月住了 3 晚
Eva 於 2022年11月19日回覆
Hi, Sue! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

6/10 一般般

Adrian

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Remember you get what you pay for this is one of the cheapest rooms in Kemtown Brighton but it was ideal for what we needed it’s not as bad as the other reviews make out - if your on a tight budget it’s about your only choice & it’s good value for money excellent location.
於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
Thanks for taking out your valuable time to rate us, Adrian! We will work even harder to make your stay a memorable one :) Regards, Eva

2/10 很糟糕

Anthony

於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
We are sorry to disappoint you, Anthony! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 很糟糕

Kathleen

不喜歡：員工素質、設施服務和住宿環境和硬體
I had to fumble about finding my glasses and code making it difficult to enter the property, no staff about . Finally then had to try and enter room, which was not easy and broke my nails. The room was disappointing in need of repair with bare wires hanging from ceiling and no main light. No toilet on my landing or upstairs (this was out of order) so down 2 flights of stairs. Very noisy until 5am. As i was leaving a man asked which room i stayed in. Worst stay ever
於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
Hi, Kathleen! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

2/10 很糟糕

Nathanael

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 10 月住了 1 晚

2/10 很糟糕

Jodie

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My shower had hair and dirt in it there was mould in my cupboard the shower didn’t work and nobody came to fix it after me calling six times and then had random people trying to get in my room in the morning poor staff and management there is no communication and no hygiene would not recommend
於 2022 年 10 月住了 1 晚
Eva 於 2022年11月19日回覆
Hi, Jodie! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Eva

2/10 很糟糕

Jean-Eliel

不喜歡：員工素質、設施服務和住宿環境和硬體
於 2022 年 10 月住了 1 晚

2/10 很糟糕

Robert

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Whencwe arrived 2 ladies were walking out. They warned of the fillth ofcthe place. Chipped doorstep. Cardboard covering tge downstairs window. Duvet stuffed into the ground floor window, obviosly to keep cold ouy. When ee walked in it stunk of stale cigarettes and god knows what else. The room itself was like something out of a squat. Went to close curtains and whole rail fell down. The furniture painted grey and scratched all over. Mould inctge shower room. Bed looked so dirty. Skirting biards were filthy and the carpets soiled. We could nit stay as was a health hazard. Have repirted Expedia and Oyo tovthe Trading Standards in Brighton. Itcwas on your website as a 4 star hotel. It did nit deserve 1 star. The photos were obviously taken about 20 years ago. Terrible rip off and waste of our money as pensioners.
於 2022 年 9 月住了 1 晚
Eva 於 2022年11月19日回覆
We are sorry to disappoint you, Robert! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 很糟糕

Bryan

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
no staff / no email to advise this and key was in the door, which was open although was supposed to be in combinastion lock
於 2022 年 9 月住了 1 晚
Ammy 於 2022年10月3日回覆
Hi, Bryan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 很糟糕

Richard Tristan

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is hands down the worst hotel I have ever stayed in in Europe. It was dirty, noisy and the rooms were in a heavily degraded state. It's my understanding that this hotel is sometimes used as a shelter for the homeless. And, having stayed there, that about sums it up. I strongly advise against booking this place
於 2022 年 6 月住了 1 晚
Ammy 於 2022年10月3日回覆
Apologies for the problems you had faced, Richard! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 很糟糕

Rosalind

商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
My room was unsafe and not fit for purpose The lock on my room door was only loosely attached to the door frame, and I could have broken into it myself with a firm push. It looked like someone had tried to force it before, and it was also poorly attached to the wall. The front door also didn’t latch unless you pulled it hard, so anyone could walk in off the street to this unstaffed hotel. It was totally unsafe and as a single female traveler, there was no way I could have slept there. I immediately left and booked a different hotel. At this point, the owners have still not agreed to refund me. Avoid this horror like the plague.
於 2022 年 9 月住了 2 晚
Ammy 於 2022年10月3日回覆
Apologies for the problems you had faced, Rosalind! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 不太好

Denise

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Upon arrival We received a call,the property had no power and bed and bedroom was flooded, we were sent to another hotel, very basic, bed was broken, no plug in sink, blood on wall in bathroom , bathroom door didnt close properly, plug socket broken and dangerous .
於 2022 年 9 月住了 1 晚
Ammy 於 2022年10月3日回覆
Hi, Denise! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 很糟糕

Elesha

於 2022 年 9 月住了 1 晚
Ammy 於 2022年10月3日回覆
Hi, Elesha! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 不錯哦

MUSTAFA

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Nothing
於 2022 年 9 月住了 2 晚
Ammy 於 2022年10月3日回覆
Hi, Mustafa! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 很糟糕

Sarah

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very disappointed
The room was really shabby only one lightbulb worked the shower was scorching hot so could not wash my hair the floor in the bathroom was uneven the blinds were broken so we couldn’t close them and we had one flat pillow each so ended up with terrible neck ache
於 2022 年 9 月住了 2 晚
Ammy 於 2022年10月3日回覆
Hi, Sarah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 很糟糕

Fiona

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Appalling
This should not be part of HH It was dirty disgusting uninhabitable a real disappointment, went for daughters graduation did not stay there !!!! Contacted person no apology this sort of hotel should not be allowed !!!
於 2022 年 7 月住了 2 晚

2/10 很糟糕

Christopher

商務旅客
Read the reviews! Attempts to contact the property regarding the issues went ignored by the property. Received automated responses. Avoid.
於 2022 年 9 月住了 3 晚

2/10 很糟糕

Luisa

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
0
Quarto horrível sem cortinas, colchão desconfortável, não havia água quente, limpeza péssima, odiei, exijo reembolso, aquilo deveria ser fechado nem um rato merece hospedar se neste lugar.
於 2022 年 9 月住了 1 晚
Bruna 於 2022年9月11日回覆
Desculpe pelo incômodo que você enfrentou, Luisa! Marcamos uma nota para a experiência que você teve desta vez. Fique tranquilo, faremos o possível para garantir uma estadia agradável conosco no futuro. Atenciosamente, Bruna

2/10 很糟糕

Margaret

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Don’t waste you time or money.
This is not a hotel it’s a disgusting hostel. The place is filthy. We booked a double deluxe room. The room looked nothing like it did in the picture The wooden floor was more comfortable than the bed. There were no curtains. We got missold a room. Hotels.com take this room off your site there pictures are fake. This place is an absolute hell hole. Don’t waste your money or your time. We left this place hours after we got here.
於 2022 年 8 月住了 3 晚

2/10 很糟糕

Beccy

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Health hazard
This place should be shut down… it is an absolute hell hole. We arrived and as I walked in I knew it wasn’t going to be good as it smelt damp and mouldy. As we walked up the stairs (to the third floor) there were so many stairs where the carpet was coming away and one area where the carpet was hanging off and bare boards and nails exposed! We booked a double room with a private bathroom… this was not the case we had a shower and sink in the room (which was coming away) but then had to leave the room and cross the hall to use the toilet (which was not very clean at all). The shower trickled and was scalding hot…there is no cold water! When you turn the temp to cold the shower cuts out meaning it was impossible to shower. The mattress had no protection cover and the one pillow each we had was hardly worth it as it was so flat. There were no bed side tables as shown in the pictures and the only other piece of furniture was stained and dirty. There were black marks and cracks in the walls as well as three big holes in the wall behind the door! The free wifi did not work. There is no fire evacuation procedures in place! Most of the doors have huge gaps at the top and bottom. The pictures are very dated and are not at all what you get. Such a dangerous place to stay for many reasons.
於 2022 年 9 月住了 1 晚
James 於 2022年9月11日回覆
Hi, Beccy! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

6/10 一般般

Catrina

於 2022 年 9 月住了 1 晚
Ammy 於 2022年9月11日回覆
Hi, Catrina! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.