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"We recently stayed at a Best Western in Decatur, and unfortunately the experience was disappointing from start to finish. From the moment we checked in at 10 PM, the front desk clerk made us feel like we were an inconvenience. She had a sarcastic, dismissive attitude instead of being welcoming. The room itself was in decent shape, but when we took a shower, the tub would not drain properly. We reported it to the front desk and were told that “all the tubs are designed that way,” which didn’t make much sense. The biggest issue was breakfast. The hotel advertises breakfast from 6–10 AM, but when we went down at 8 AM, nothing was available—not even coffee. The manager on duty said everything was down. While things happen and we understand that, we were told it would be resolved the next day. The following morning, the same issue occurred. At 6 AM, nothing was ready, and by 6:45 we were told there would be no breakfast again. The only option offered was coffee they had purchased from Circle K across the street. To top it off, when we checked out, there was no one at the front desk for over 30 minutes, so we ended up leaving our key cards on the counter and leaving. Overall, between the poor service, lack of basic amenities, and unfulfilled promises, this stay fell well below expectations."

"Staff were polite. The rooms are clean & spacious (for a king sized bed). Cannot comment on the breakfast as we left before serving hours."

"THE LISTING FOR THE KING DELUXE ROOM.. ISN'T REAL. I BOOKED THAT AND THEY TOLD ME THAT DID NOT HAVE ANY OF THOSE.. SO I HAD A DOUBLE BED ROOM. THE FRIDGE WAS FULL OF FOOD.. NONE OF IT WAS MINE..YUCK. THERE WAS BIG HAIR IN THE BATHTUB. ALSO THE LISTINGS STATES THE POOL IS HEATED.. IT IS NOT! COMPLETE LET DOWN FOR MY WEEKEND GETAWAY!"

"Room, shower, mattress, bedding was great! Pillows were comfy! The only thing that was a concern was the toilet bowl not filling up with water and ability to properly flush. We filled the toilet bowl With water and it seemed to help. I think there was something sticking in the bowl that kept It from filling up properly. Location and staff were wonderful!"

"Cold A/C in the rooms, hot water, comfortable beds, and good breakfast options in the morning. Property was clean."

"Beautiful historical hotel. Everything was above and beyond"

"Breakfast was horrible. Not worth it at all. Stayed here two years ago for track regional and breakfast is still as same ole cheap products. Needs an upgrade. I booked through Hotels.com and was charged on my debit card and my wifes debit card. Still tied up in the refund process trying to get my funds back. Just know when i come back for the regional track meet next year. I will not be staying here. Ever again. Two years ago, i enjoyed my stay here. This time was horrible. Never again. Didn't get room cleaned each day. Had sticky stuff on the floor when we che ked in and had to wait for the next morning to get it cleaned. Staff was not good at all. Did not have any hospitality. "

"Room was not very clean. Walls and furniture were beat up as of they were in the process of remodeling rooms and bkfst room. Several small cockroachs showed up in the room. Couch was so worn out, could not sit on it comfortably. Mold on tile in bathroom. All amenities were shut down and not open."

"The rooms were very clean and the staff was very polite and courteous. The breakfast was one of the best I have had at any of the hotels I have visited recently."