Thank you for your feedback, we do appreciate it. We try to make the check in process as smooth and quick as we can, unfortunately we did not achieve this with your check in. I hope you will give us another try.

Dear Kylie,On behalf of the entire hotel team, I want to thank you for sharing about recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Guest Services Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Kristin,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The issue with the bathroom has been shared with our housekeeping leaders to ensure this is an isolated incident. I have even shared your suggestion about our fridges to our Engineering and Management teams.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.