Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America.
Sincerely,
Hotel Management
10/10 有夠讚
zhanhua
2018年11月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
zhanhua
於 2018 年 10 月住了 2 晚
Hotel Management 於 2018年11月2日回覆
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.
Sincerely,
Hotel Management
6/10 一般般
真實旅客
2018年8月30日
整體上是屬於中間得等級,但是設備上有些老舊的情形
真實旅客
於 2018 年 8 月住了 5 晚
Hotel Management 於 2018年8月30日回覆
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience.
Sincerely,
Hotel Management
4/10 不太好
wanqing
2017年10月27日
喜歡:客房舒適度
不喜歡:員工素質
太吵,不隔音
wanqing
於 2017 年 10 月住了 3 晚
Manager 於 2017年10月29日回覆
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage.
Sincerely,
Hotel Management
10/10 有夠讚
zhanhua
2017年1月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
住了好多家酒店还是这家比较好、 有家的感觉、 入住快、 真好
zhanhua
General Manager 於 2017年1月5日回覆
Thanks for letting us know how much you enjoyed your stay at Extended Stay America Orange County – Brea. We are thrilled to read that you had a good time with us and felt at home. We appreciate you being our guest and look forward to welcoming you back to our hotel when in the area.
Sincerely,
General Manager
4/10 不太好
AILIEN
商務旅客
2024年5月17日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
This facility is so old and falling apart, smell bad, paint chipping, molding ... nasty
AILIEN
於 2024 年 4 月住了 4 晚
Hotel Management 於 2024年5月20日回覆
Dear AILIEN, Thank you for bringing this to our attention. We apologize for the unsatisfactory condition of our facility during your stay. Maintaining a comfortable and pleasant environment for our guests is a top priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we are taking immediate steps to address the issues you mentioned. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
8/10 不錯哦
marcel
情侶出遊
2024年5月13日
tub in 204 paint peeling on tub floor lots of dog hair inside and out walkways dirty every door rug full of dog hair everyone iam not kidding will never stay here again
marcel
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月14日回覆
Dear marcel, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered during your stay, as well as any inconvenience caused by the presence of dog hair. Ensuring a clean and comfortable environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is valuable, and we will address these concerns with our team to prevent similar occurrences in the future. We appreciate your understanding and hope to provide a better experience at Extended Stay America on your next visit.Sincerely, Hotel Management
10/10 有夠讚
monika
2024年5月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like the kitchen
monika
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Supachai
2024年5月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Supachai
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Larry d
2024年4月30日
Larry d
於 2024 年 4 月住了 2 晚
2/10 很糟糕
Kimberly
2024年4月29日
不喜歡:整潔度
Kimberly
於 2024 年 4 月住了 1 晚
4/10 不太好
Paula
家庭旅遊
2024年4月27日
不喜歡:設施服務
It’s not good as I expected. Room has no hair dryer, and not clean.
Paula
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年5月3日回覆
Dear Paula, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room and amenities did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
10/10 有夠讚
Candelario
情侶出遊
2024年4月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Helpful staff
Candelario
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Brenda
2024年4月16日
喜歡:整潔度和住宿環境和硬體
Brenda
於 2024 年 4 月住了 4 晚
4/10 不太好
John
家庭旅遊
2024年4月12日
Not sure if the hot water issue is fixed after a week. Went to office to bring it to their attention, but sign on the counter states "back in 10 minutes". Really???!!
John
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月13日回覆
Dear John, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will share your comments appropriately with our team. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
2/10 很糟糕
Carlota
2024年4月9日
不喜歡:整潔度和住宿環境和硬體
This facility should be closed. The bathrooms are in terrible condition.
Carlota
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月10日回覆
Dear Carlota, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
4/10 不太好
Dexter
2024年4月7日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Not clean and bathroom plumbing was awful. Trash was left from prior stays.
Dexter
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月8日回覆
Dear Dexter, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodations; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management
10/10 有夠讚
Maggie
2024年4月7日
喜歡:員工素質
Maggie
於 2024 年 4 月住了 1 晚
6/10 一般般
QUAKER
2024年4月7日
QUAKER
於 2024 年 4 月住了 1 晚
6/10 一般般
Vicki
2024年3月29日
Vicki
於 2024 年 3 月住了 4 晚
2/10 很糟糕
Alejandro
家庭旅遊
2024年3月25日
不喜歡:整潔度和住宿環境和硬體
They did not have a room for us. We got to the room assigned and it was in use. The sheets were not made and it was not clean in the room. When we went back to the lobby they did not have any other rooms available. Really bad experience
Alejandro
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月26日回覆
Dear Alejandro, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Rest assured, we are investigating the oversight in room assignment and cleanliness to prevent such occurrences in the future. Your feedback is invaluable, and we deeply regret the disappointment caused. We'll strive to ensure better coordination and availability in the future. Please accept our apologies, and we hope for the opportunity to regain your trust in our services next time.Sincerely,Hotel Management
2/10 很糟糕
Ruben
情侶出遊
2024年3月25日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Nick the person at desk was amazing. Theroom and facilities where dirty could bring myself to stay there immediately asked forcrefund and left .
Ruben
於 2024 年 3 月住了 2 晚
Taylor Ryan 於 2024年3月25日回覆
We are saddened to hear about your experience here at Extended Stay America Brea. We have heightened our housekeeping standards to ensure a nice clean environment for our guest to stay. We hope to earn your business back in the near future.
4/10 不太好
Veronica
情侶出遊
2024年3月24日
不喜歡:整潔度、設施服務和住宿環境和硬體
Everything was outdated. Bed was creaky. And walls are thin. I could hear our neighbor open their door like every hour during the course of the night. Which would wake me up.
Veronica
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月25日回覆
Dear Veronica, Thank you for your feedback. We apologize for the inconvenience caused by the outdated amenities, creaky bed, and thin walls during your stay. Your feedback is essential, and we take it seriously as we strive to provide a comfortable experience for all our guests. Rest assured, we will address these issues promptly to improve the quality of our accommodations. We appreciate your patience and hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
10/10 有夠讚
Guillermo
2024年3月22日
喜歡:員工素質和住宿環境和硬體
Guillermo
於 2024 年 3 月住了 1 晚
6/10 一般般
Nathan
2024年3月22日
Ok
Nathan
Hotel Management 於 2024年3月23日回覆
Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize if your experience was not up to your expectations. Your satisfaction is important to us, and we continuously strive to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Hotel Management
2/10 很糟糕
Victoria
商務旅客
2024年3月8日
不喜歡:整潔度、設施服務和住宿環境和硬體
Gross.
Victoria
於 2024 年 3 月住了 4 晚
Taylor Ryan 於 2024年3月8日回覆
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.
4/10 不太好
Sara Graciela
家庭旅遊
2024年3月6日
La basura estuvo en los contenedores durante 4 días que estuvimos ahí y apestaban todas las habitaciones las instalaciones son viejas y están descuidadas
Sara Graciela
於 2024 年 2 月住了 3 晚
Hotel Management 於 2024年3月7日回覆
Dear Sara Graciela, Thank you for your recent stay at our hotel. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
10/10 有夠讚
Stanley
2024年3月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very peaceful surroundings
Stanley
於 2024 年 2 月住了 5 晚
10/10 有夠讚
Juan
家庭旅遊
2024年2月17日
喜歡:員工素質
不喜歡:住宿環境和硬體
Urine smell in the stairs and room smelled when entering first time
Juan
於 2024 年 2 月住了 1 晚
Taylor Ryan 於 2024年2月20日回覆
Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.
2/10 很糟糕
Chien-Hsien
2024年2月16日
不喜歡:員工素質和住宿環境和硬體
Chien-Hsien
於 2024 年 2 月住了 2 晚
10/10 有夠讚
Melanie
2024年2月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Melanie
於 2024 年 1 月住了 5 晚
6/10 一般般
William
2024年2月3日
William
於 2024 年 2 月住了 1 晚
4/10 不太好
Jae Sook
商務旅客, 家庭旅遊
2024年1月29日
不喜歡:設施服務
Dirty
Jae Sook
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月30日回覆
Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
4/10 不太好
Jose
2024年1月29日
不喜歡:整潔度、員工素質和住宿環境和硬體
Amazing area, very quiet ,outside area very good, inside the room, bathroom ,very bad conditions, no supplies, when I call to the front desk they told me to go there for soap 😳 when I was ready to jump to the shower
Jose
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月30日回覆
Dear Jose, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
8/10 不錯哦
Latisha
情侶出遊
2024年1月12日
喜歡:整潔度和員工素質
It’s a good place
Latisha
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月14日回覆
Dear Latisha, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management
2/10 很糟糕
真實旅客
2024年1月8日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
DON'T STAY HERE!!
Worse hotel ever. I checked in, my boyfriend and I went to our room the room was okay but the bathroom was gross the paint from the ceiling was peeling off the bath tub was destroyed and it smelled like cigarettes. We go back to the front desk and let the gentleman know about the bathroom he gives us another room same thing the bathtub is destroyed and the fan vent on the ceiling was detached. Worst hotel I have ever encountered.
真實旅客
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月10日回覆
Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
6/10 一般般
Martina
2024年1月5日
Martina
於 2023 年 12 月住了 1 晚
2/10 很糟糕
maggie
寵物同遊, 商務旅客, 團體旅遊
2024年1月4日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
maggie
於 2023 年 12 月住了 1 晚
2/10 很糟糕
真實旅客
2023年12月30日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Police had to visit twice
真實旅客
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月31日回覆
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management
6/10 一般般
Luis
情侶出遊, 寵物同遊
2023年12月29日
不喜歡:員工素質
It was ok
Luis
於 2023 年 12 月住了 4 晚
Hotel Management 於 2023年12月30日回覆
Dear Luis, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management
2/10 很糟糕
Brennan
2023年12月28日
Brennan
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Robin
2023年12月28日
不喜歡:員工素質、設施服務和住宿環境和硬體
Unique: spent first 1/2 hour in lobby listening to loud bathroom noises. When I was raising my boys I had a saying:
Better out your mouth than your ass.
Woman comes out walking slow. Moving more sideways than straight.
Phone rings...
Will finish later.
Key words: slow, exceptionally rude, apparently unable to work the system. Demanded I leave.
"Go sit in your car"
Me: "May I sit here while I talk to Expedia?"
Her: "No !"
End result:
No room
She couldn't find reservation
Talked to Expedia.
They were exceptionally good & resolved the issues.
Thx John & Gracie @ Expedia 😁🏆
Robin
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月28日回覆
Dear Robin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
2/10 很糟糕
ROBERT
2023年12月26日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Caution !!
The place is filthy the shower was full of Mold
ROBERT
於 2023 年 12 月住了 3 晚
Hotel Management 於 2023年12月27日回覆
Dear ROBERT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 很糟糕
Patti
2023年12月26日
Patti
於 2023 年 12 月住了 1 晚
8/10 不錯哦
Rosalba
情侶出遊
2023年12月25日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
I did not like the fact that the bathroom door was not flossing properly. There was mildew on the walls and bathtub. The sink faucet had heavy calcium build up and mildew. The shower was leaking all night. Toilet paper holder bracket is broken, does not hold paper roll, bracket comes off. The room smelled very bad when we arrived.
Rosalba
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Rosendo
2023年12月24日
不喜歡:整潔度和住宿環境和硬體
Rosendo
於 2023 年 12 月住了 1 晚
4/10 不太好
Esperanza
2023年12月19日
Esperanza
於 2023 年 12 月住了 1 晚
4/10 不太好
Robert
2023年12月13日
不喜歡:整潔度和設施服務
The staff was veryy friendly especially KARLA she was really ! but when it came to the room the floor was disgusting stains from the night before and the toliet had feces that hadnt been cleaned off the sofa i had in the room was full of stains like it hadn't been wiped in a while pillow cases had makeup still on it i was afraid to sleep in the bed cause i didnt know if the sheets were clean and i didnt want tell management's cause #1 it should of been properly cleaned #2 there was an extra charge for any house keeping that i dont think i should have to pay for something that should've ben done i paid for the deluxe room you would think management would double check there workers work overall i left a my reservation the one day in advance cause i just didnt feel clean
Robert
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月14日回覆
Dear Robert, We sincerely appreciate your positive comments about our friendly staff, particularly Karla. We're, however, sorry to hear about the cleanliness issues you encountered in your room. Your feedback is crucial for our improvement, and we apologize for any inconvenience caused. Rest assured, we will address these concerns with our housekeeping team to ensure a more thorough and timely cleaning process. We value your business and hope to have the opportunity to provide you with a cleaner and more comfortable experience in the future.Sincerely,Hotel Management