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諾佛克皇家飯店的評分

4 out of 5
諾佛克皇家飯店
Richmond Hill, Bournemouth, England

評論

8.0

非常好

10 分，有夠讚；1001 則評論中有 323 則" "
8 分，不錯哦；1001 則評論中有 393 則" "
6 分，一般般；1001 則評論中有 186 則" "
4 分，不太好；1001 則評論中有 68 則" "
2 分，很糟糕；1001 則評論中有 31 則" "

8.2/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

7.4/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

Nelson

情侶出遊
Wir mussten einmal das Zimmer wechseln, in der ersten Nacht waren die Geräusche der Wasserpumpe störend. Im 2. Zimmer mangelte es an Heizungswärme sodass ein 2. Heizkörper her musste. Das Personal war hilfsbereit und Verständigungsvoll. Positiv war, Wir konnten im Parkhaus unserem Elektroauto die ganze Nacht aufladen.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Craig

於 2024 年 3 月住了 1 晚

8/10 不錯哦

dennis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
handy for all our facilities
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Lindsay

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Tom

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Mark

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A beatiful old, Victorian hotel that is slightly faded but still has a lot of charm. The staff make up for any shortcomings of the property by being friendly and attentive.
於 2024 年 3 月住了 1 晚

6/10 一般般

Molly

喜歡：員工素質
不喜歡：住宿環境和硬體
Room was tidy, however the room window did not properly shut so did not get much sleep as it was cold
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a fantastic stay look forward to coming back soon!
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Stuart

喜歡：員工素質和住宿環境和硬體
.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Elena Aurelia

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the lounge decoration with furniture, paintings and carpet colours and style a lot
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Tracy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, but could do with upgrading the showers. Staff were excellent, friendly and helpful. Beautiful exterior of the building.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Kingsley

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All the staff were really nice and helpful even past midnight. The pool was a good temperature and bed was very comfortable. 10/10 no complaints
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Nicola

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We have stayed at this property every time we go to bournmouth it is very convenient to everything and very welcolming the room we had was a family room but if anything to complain about the beds we’re a little hard the parking is very good all under the hotel which gives peace of mind all in all another good stay and definalty be going back to this hotel.
於 2023 年 12 月住了 1 晚

6/10 一般般

Shane

情侶出遊
喜歡：整潔度、員工素質和設施服務
The property was nice and in a very good location with easy access to the centre. We checked out early because the bed was rock hard and not good to sleep on. Apart from that everything else was really good. The staff cannot do enough for you and the hotel was clean and tidy
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Serkan

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Karen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location
This hotel is a great choice for all the attractions of Bournemouth, only a few minutes walk to the gardens, shops & beach. The staff are friendly & the public areas of the hotel are well kept, welcoming & cosy. Our room was clean & spacious but the decor was tired that’s all. All the bedroom doors had a lovely Christmas bow on them which was a nice touch The downside of our stay was we were on the third floor & the lift was out of order, as two middle aged ladies we found this challenging, particularly carrying our cases up the three flights of stairs! We would stay again but request a lower floor just incase.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Clare

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Kim

於 2023 年 12 月住了 2 晚

8/10 不錯哦

Adam

喜歡：住宿環境和硬體和客房舒適度
不喜歡：員工素質
Our stay
Great location, Great reception staff. Comfy bed Bad service at bar. Filthy spa
於 2023 年 12 月住了 1 晚

2/10 很糟糕

peter

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
I stayed at the hotel at the end of November and was dissatisfied with rooms, electrical safety and staff. I have reached out to the manager with three emails and two phone calls which have been acknowledged but no response. I would recommend you seek a modern hotel, with modern equipment, the hotel looks good from the outside only!
於 2023 年 11 月住了 1 晚

6/10 一般般

MO

喜歡：員工素質
於 2023 年 12 月住了 1 晚

6/10 一般般

Armand

親子旅遊
喜歡：整潔度、員工素質和設施服務
The staff were very friendly, from reception through to cleaning. we were a family group taking three family rooms and had very young children. The youngest had a couple of accidents and the staff were so helpful and understanding. Big thank you to all The reception area is nice and has a grand feel to it, the rooms are a little bit shabby though. Threadbare arms on the armchairs, torn wallpaper (by the upper bed on a bunk bed so presumably a previous young occupant. The radiator in the room is in a strange position, below the window but covered by floor to ceiling curtains, so the heat goes straight out. However, the room was spacious and the hotel close to the town centre, so if you are just looking for somewhere to lay your head, it would be fine. It looks to have changed hands this year so I suspect there will be some refurbishment going on through '24
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Margaret

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The room/bed was comfortable apart from it was rather cold as the radiator wasn't working properly but we were given an electric heater which made it very comfortable and cosy. The reception staff are very welcoming and accommodating. Stayed here last November as a large group for the weekend and the food was excellent. It's now under new ownership and the food this year was very disappointing. OK, but nowhere near as good as previously. The location is great for the town and the beach and the outside of the building looks lovely with all the external lights. I would recommend staying but perhaps eat elsewhere.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Emma

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
Great location and staff- breakfast excellent never dined. Room a little tired could do with a refurb and so corners of bathroom hard to clean also get refil shower gel like travel in too much plastic! The shower in room 321 wasn’t upto much more of a bath tab overhead not spray. Curtain nets ripped but overall was a good stay
於 2023 年 11 月住了 2 晚

10/10 有夠讚

P

喜歡：整潔度、員工素質和客房舒適度
Great location
The hotel is so well located for the centre of Bournemouth 2 min walk itno town. Very friendly and helpful staff and food was great
於 2023 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
I’d recommend it!
Friendly staff in a convenient location. Comfortable stay. Lovely breakfast.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Simon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

JUDITH

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very helpful reception staff, nice room. Clean and tidy, good size room.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Simon

商務旅客
於 2023 年 10 月住了 4 晚

10/10 有夠讚

Nigel

於 2023 年 10 月住了 2 晚

10/10 有夠讚

Caroline

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely place to stay.
The hotel is a beautiful old building with modern bedrooms. The location of it is excellent. Our room was very spacious. The staff were lovely - approachable, friendly and helpful. Will definitely be returning here in the future. We did not eat an evening meal in the hotel but the breakfast was lovely.
於 2023 年 10 月住了 2 晚

10/10 有夠讚

ISRAEL

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Buen hotel, habitación amplia y personal amable.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Joe

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
An enjoyable evening. Staff were great.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

suzanne

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
DONOT CHOOSE THIS VERY TIRED HOTEL
WORST HOTEL I HAVE STAYED IN FOR A LONG TIME. SAFE DID NOT WORK. WAS TOLD I SHOULD NOT HAVE USED IT. RECEPTIONIST VERY UNHELPFULL. BREAKFAST WAS VERY BASIC, NO FRESH FRUIT ALL OUT OF TIN. ROOMS VERY TIRED OLD BATHROOM DIRTY. HOTEL OVERALL IN A VERY POOR STATE. NEEDS A BIT REBURBISHMENT. TV DID NOT WORK. NO IRON WAS TOLD I COULD GET AN IRON AFTER 9 AM. NOT HELPFULL WHEN YOU NEED TO GO TO WORK AT 8AM.
於 2023 年 10 月住了 1 晚

6/10 一般般

Sally

喜歡：員工素質
不喜歡：客房舒適度
Stay on Friday
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Linda

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Cameron

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Ivan

於 2023 年 9 月住了 1 晚

6/10 一般般

Colin

於 2023 年 9 月住了 1 晚

6/10 一般般

Jane

喜歡：整潔度和住宿環境和硬體
The hotel and bedrooms are comfortably refurbished while maintaining traditional character. Very central location and moderate prices . Staff were willing , and tried to please but not good at handling a problem like TV not working. Guests want to learn what action will be taken, not why it can’t be done at the moment of reporting.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Chris

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Anna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Spacious rooms
Booked completely last minute for a quick trip to Bournemouth due to the lovely weather. Only booked one night, and booked two rooms. Both rooms were spacious and had comfortable beds. Breakfast was good. Staff were helpful. It’s obviously a coach load destination for older guests- but we didn’t need to spend time other sleeping at the hotel so this was fine.
於 2023 年 9 月住了 1 晚

6/10 一般般

neil

喜歡：整潔度、員工素質和客房舒適度
Problems not highlighted on web site.
Very noisy due to work being done to door locks. This was not put on the hotel's web site. All keg beers unavailable because of out of order delivery system. When I was out during the day workmen had been in my room.
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Hazel

喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Francesca

喜歡：整潔度、員工素質和住宿環境和硬體
Unfair Remarks,Good Stay
Enjoyed another great stay at this character filled gem of a hotel. I read with dismay the unjust and frankly rude review left recently .Floor boards creaking & dated decor are in line with the properties age. Perhaps a Premier Inn & Tesco Meal Deal would have been a better choice for you. For those who appreciate old style elegance this is it. We stay in a deluxe double with private patio area. Well worth paying slightly more for, they are spotlessly clean & spacious. These rooms look over the garden area with great access to the pool. Which is lovely and reassuringly smells of the required chlorine. All staff where extremely friendly and efficient. Parking is very convenient & competitively priced. Breakfast was plentiful hot and certainly edible. ( sausage & scrambled egg not great though!) The Hotel has recently had a change of ownership so some teething issues . Having booked a year in advance we were dissapointed by:- No complimentary newspaper, lack of water in rooms & downgrade of tea & biscuits/toiletries. . Change of our check in 1500 & check out time 1100 . Now 1600 check in & 1000 check out taking 2 hours from our stay. (I was hoping to have a morning swim ) This however is now reflected in the Hotels pricing. Overall would recommend & stay again.
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Philippe M

Même pas reçu un crédit pour un autre séjour de 3 nuits puisque il y a eu erreur sur la destination avec Sandbanks Ontario
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Sareena

於 2023 年 9 月住了 2 晚