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蘋果木飯店的評分

3.5 out of 5
蘋果木飯店
7 Durley Road, West Cliff, Bournemouth, England

評論

9.0

太棒了

10 分，有夠讚；521 則評論中有 300 則" "
8 分，不錯哦；521 則評論中有 156 則" "
6 分，一般般；521 則評論中有 48 則" "
4 分，不太好；521 則評論中有 8 則" "
2 分，很糟糕；521 則評論中有 9 則" "

9.2/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

8/10 不錯哦

James Tsz Kwan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A small room that facing main road. Only 1 towel provided for each guest.
於 2023 年 8 月住了 1 晚
T&C 於 2023年9月21日回覆
Yes, you booked a budget small double room. But we are glad you had a lovely stay!

6/10 一般般

WEN

於 2023 年 1 月住了 1 晚

10/10 有夠讚

Cheng，Hk

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good price. Good location within walking distance to city center and beach. Only drawback is the shower being too hot.
於 2020 年 1 月住了 2 晚

6/10 一般般

Chun Mo Joe

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2017 年 11 月住了 1 晚

10/10 有夠讚

Joanne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice comfortable bed, lovely modern furnishings, walk to town centre if you want, quiet, lots of tea and coffee in room, nice shower room with nice smelling toiletries, big, light room. No complaints.
於 2024 年 4 月住了 1 晚
Tien & Charlene 於 2024年4月22日回覆
Hi Joanne, thank you for your kind comments. We look forward to you next visit.

10/10 有夠讚

AKAN

於 2024 年 4 月住了 2 晚
Tien & Charlene 於 2024年5月8日回覆
Thank you. We are glad you enjoyed your stay!

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質和住宿環境和硬體
Overall a relaxing 2 days stay. Clean, helpful staff and decent breakfast. We will visit again.
於 2024 年 3 月住了 2 晚
Tien & Charlene 於 2024年4月22日回覆
Hi Matthew, thank you and we look forward to seeing you again.

10/10 有夠讚

Tali

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A female solo traveler stayed in a clean single room with an external bathroom. The staff was friendly and helpful.
於 2024 年 2 月住了 1 晚
Tien & Charlene 於 2024年2月25日回覆
Thank you Tali. We are glad you had a nice stay. We hope you can stay with us again in the future.

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff
於 2024 年 2 月住了 1 晚
Tien & Charlene 於 2024年2月25日回覆
Thank you Richard.

8/10 不錯哦

Ben

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely room and excellent service. Only issue that we had was that the cups in the bedroom had been cleaned with something that left a bleachy taste in them. But asked for them to be cleaned which was done straight away.
於 2024 年 2 月住了 1 晚
T&C 於 2024年2月20日回覆
Hi Ben, we are glad you had a good stay.

10/10 有夠讚

Tim

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A clean and recently refurbished hotel in Bournemouth close to the centre (BIC). Picking hotels around here can be tricky as some are a little tired and shabby, but this one seems to have been polished up nicely, and recently too. The rooms are a smidge on the small side but I’ll take that for the price and knowing it’s all in good condition with helpful staff - will book again
於 2024 年 2 月住了 2 晚
T&C 於 2024年2月20日回覆
Hi Tim, we are pleased you enjoyed your stay. We look forward to seeing you again!

10/10 有夠讚

Megan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
T&C 於 2024年2月20日回覆
Thank you Megan for choosing our hotel. We are glad you had a great time.

10/10 有夠讚

Eleni

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
People were friendly and kind. We received a free upgrade to a room with a beautiful view. :) Near the hotel, there are many charming local pubs, and its location is within walking distance from the sea. We also appreciated the fact that we were able to leave our luggage at the hotel after checking out.
於 2024 年 2 月住了 2 晚
T&C 於 2024年2月20日回覆
Hi Eleni, we are glad you loved the room and location. We hope you can stay with us again in the future.

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Applewood Hotel Bournemouth
A very spacious and comfortable room. Great location for beach and nightlife. Great value breakfast, warm and friendly welcome.
於 2024 年 2 月住了 1 晚
Tien & Charlene 於 2024年2月12日回覆
Hi Matthew, we are glad you had a wonderful stay. We look forward to seeing you again. Kind regards

10/10 有夠讚

Nicola

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Tien & Charlene 於 2024年2月12日回覆
Thank you Nicola!

8/10 不錯哦

Patricia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
1 night in hitel
Hotel convenient clean and spacious. Unfortunately radiators on bed room were not adequate enough and bedroom was cold also no heating in bathroom at all (radiator or towel rail) and was freezing. If staying more than 1 night would have complained
於 2023 年 12 月住了 1 晚
Tien & Charlene 於 2024年2月12日回覆
Hi Patricia, we are sorry that you were not comfortable. Please let us know next time and we can help you adjust the heating in the room. Kind regards

10/10 有夠讚

Amanda

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel. Excellent service.
We had a lovely 2 night stay at the Applewood. The lady on duty was very friendly and welcoming. The breakfast was lovely and the service was excellent. Our family room was very clean and nicely decorated. It was cosy but more than enough room for the 4 of us with everything we needed including the lovely toiletries. There were only a couple of things that would have made the stay absolutely perfect - There was no blind up at the bathroom window. It looks like it had previously been there as the track was there but there were no lats and the pillows were quite flat. That didn't take away from the lovely couple of days we had though, and if we are down in Bournemouth again, we would definitely book here again.
於 2023 年 11 月住了 2 晚
Tien & Charlene 於 2024年2月12日回覆
Thank you for your detailed review. We are glad you had a lovely stay. See you again soon.

8/10 不錯哦

THOMAS

喜歡：員工素質、住宿環境和硬體和客房舒適度
Great single room
於 2023 年 11 月住了 1 晚
T&C 於 2024年2月12日回覆
Thank you

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
T&C 於 2024年2月12日回覆
Thank you Andrew!

10/10 有夠讚

Silke

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very responsive to send us late check-in info after auf train was delayed for several hours because of a storm so we could get into our room after the official end of check-in time. The room was cozy and the bunk bed nice for the kids - the towel warmer was a nice touch. The only issue was that the room was left unlocked after the cleaning people tidyed it - it does not feel good to return to an open door when all our stuff is in the room (and there is no safe). Otherwise great place with personal touches!
於 2023 年 11 月住了 2 晚
Tien & Charlene 於 2024年2月12日回覆
Hi Silke, we are pleased you had a great stay. We are sorry that the door didn't auto shut leaving your door unlocked after the cleaning. Our maintenance staff has rectified this.

10/10 有夠讚

Miriam

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a very enjoyable stay! Particularly loved it’s location and the free parking was a bonus!
於 2023 年 11 月住了 1 晚
T&C 於 2024年2月12日回覆
Thank you Miriam!

10/10 有夠讚

Nigel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable but relaxing atmosphere only a few minutes walk from town centre or sea front.
於 2023 年 10 月住了 2 晚
T&C 於 2024年2月12日回覆
Thank you Nigel!

10/10 有夠讚

Christine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was large. It had space for a table and 2 chairs. The shower was excellent. There was a generous amount of tea, coffee and milk. Staff were knowledgeable and helpful.
於 2023 年 10 月住了 2 晚
Tien & Charlene 於 2024年2月12日回覆
Hi Christine, we are glad that you had a comfortable stay. We hope to see you again soon.

10/10 有夠讚

Valerie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location with free parking. Nice comfy bed and modern en suite. Couldn’t fault it for the price.
於 2023 年 10 月住了 1 晚
T&C 於 2024年2月12日回覆
Thank you Valerie!

10/10 有夠讚

Martyn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Tien & Charlene 於 2023年10月17日回覆
Thanks Marty. We are please you had a lovely stay. Best regards

10/10 有夠讚

PAUL

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family Weekend Stay
The hotel suited us as we were using it to explore Bournemouth and then to travel from to visit Poole after we checked out. Very close to town centre and beach. So plenty of choice for food and can go to the beach to explorer. Bunk beds were great for the children, free Wi-Fi, bed was confortable and the shower was powerful.
於 2023 年 10 月住了 1 晚
Tien & Charlene 於 2023年10月11日回覆
Thank you for your kind words. We are delighted to hear that you enjoyed your stay at our hotel and that you found it convenient for exploring Bournemouth and Poole. We are glad that you liked our bunk beds, free Wi-Fi, comfortable bed and powerful shower. We appreciate your feedback and hope to see you again soon.

10/10 有夠讚

Mr S k

家庭旅遊
Perfect one night accommodation Would stay again Very friendly staff Good breakfast Free parking
於 2023 年 10 月住了 1 晚
Tien & Charlene 於 2023年10月11日回覆
Thank you. We are glad you enjoyed your stay and found our staff friendly and welcoming.

2/10 很糟糕

Dragoness

喜歡：設施服務
不喜歡：整潔度和住宿環境和硬體
What ever you do, do not stay in the single executive room. It was horrible. Lights not working, big bugs dropping from the light fixtures and a bathroom across the hallway with absolutely no ventilation whatsoever. That was the worst hotel I have ever stayed in honestly
於 2023 年 10 月住了 2 晚
T&C 於 2023年10月7日回覆
Hi Priscilla, it’s unfortunate you didn’t enjoy your time in Bournemouth and your stay with us. We tried to make you feel welcome and even microwaved your left over MacDonalds for you in the morning at your request. Just to clarify, you booked the budget single room (not executive). There is nothing wrong with the lights. The external bathroom is 2m outside your room and has a window and an extractor fan. Sorry to say, your honestly is questionable.

10/10 有夠讚

Suzanne

於 2023 年 10 月住了 1 晚
T&C 於 2023年10月7日回覆
Thank Suzanne

4/10 不太好

Lindy

情侶出遊
不喜歡：員工素質
It was so small so unwelcoming we did not like it at all.
於 2023 年 10 月住了 1 晚
Tien & Charlene 於 2023年10月11日回覆
Hi Lindy, I'm sorry you felt that way. A small budget room is what it is. Most people find it very good value for money.

8/10 不錯哦

Andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel. Great location
All great. Very good location and very friendly staff. Only glitch the sink was blocked but they sorted that out promptly.
於 2023 年 9 月住了 2 晚
T&C 於 2023年10月7日回覆
Hi Andrew, we are glad you enjoyed your stay.

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff and hotel were great. Only thing I can complain about was the shower wasn’t very strong
於 2023 年 9 月住了 2 晚
Tien & Charlene 於 2023年9月29日回覆
Hi Mark, thank you for leaving your review. We are glad you enjoyed your stay and look forward to seeing you again. Best regards

4/10 不太好

Donna

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Very nice staff but hotel very old and outdated. Would not stay here again
於 2023 年 9 月住了 1 晚
Tien & Charlene 於 2023年9月21日回覆
Hi Donna, we are disappointed and surprised by your comments as you booked another night with us when you could have chosen any hotel in Bournemouth for the Tuesday night. Your comments don't mirror up with our other guests, fortunately.

10/10 有夠讚

aurimas

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 9 月住了 2 晚
T&C 於 2023年9月21日回覆
Thank you

8/10 不錯哦

Steve

於 2023 年 8 月住了 1 晚
T&C 於 2023年9月21日回覆
Thank you

10/10 有夠讚

Leo

喜歡：整潔度、員工素質和住宿環境和硬體
First and foremost the staff are The most knowledgeable pleasant and helpful, it seemed nothing was too much, thank you. Hotel is well positioned for a short walk into town. However, given this it is prone to some noise from late night revellers walking past. Great parking thoroughly enjoyable stay.
於 2023 年 8 月住了 2 晚
Tien & Charlene 於 2023年9月21日回覆
Thank you Leo, we are glad you had a great stay! Best regards

10/10 有夠讚

Mark

於 2023 年 8 月住了 1 晚
T&C 於 2023年9月21日回覆
Thank you

6/10 一般般

Melanie

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Anita

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good value for money, central to seafront, shops and restaurants.
於 2023 年 8 月住了 2 晚
T&C 於 2023年9月21日回覆
Anita, we are glad you enjoyed the location and time in Bournemouth.

8/10 不錯哦

Brigit

喜歡：整潔度、員工素質和住宿環境和硬體
Comfortable hotel with good free parking
Very friendly service, easy check in and ample parking. Huge bed, all very clean and comfortable. The only aspect I’d prefer is to have a full cooked breakfast option. There is a light breakfast option only. There are a few cafes only minutes walk so we did that, but it would have been nice to eat at the hotel, especially as it has a lovely restaurant area. But we’ll def stay again when visiting the BIC.
於 2023 年 8 月住了 1 晚
T&C 於 2023年9月21日回覆
Dear Brigit, we are pleased you had a great time and that you will definitely come back to visit us again.

10/10 有夠讚

Darren

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
T&C 於 2023年9月21日回覆
Thank you Darren

10/10 有夠讚

Colin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent value for money.
於 2023 年 8 月住了 1 晚
T&C 於 2023年9月21日回覆
Thank you Colin!

10/10 有夠讚

Arisa

喜歡：設施服務
I enjoyed my stay very much. The location is perfect to walk to the seaside.And Staffs are friendly and warm.
於 2023 年 7 月住了 2 晚
T&C 於 2023年9月21日回覆
Hi Arisa, thank you for your kind review.

10/10 有夠讚

Julien

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location free parking great Wi-Fi
於 2023 年 7 月住了 4 晚

10/10 有夠讚

Annette

於 2023 年 7 月住了 3 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Location easy for town centre, beach and airport. Room was decent size for the family, bunk beds great for kids. Bathroom not massive but everything we needed and having bath was ideal for little ones Breakfast was more than sufficient and kids catered for with ease Staff were more than friendly and couldn’t do enough to accommodate The toys for the girls and garden was brilliant for them My only downside would be for the price of the room the condition was less than I expected (perhaps this is a difference in areas and what is normal price for the area) Frame of the bed was all scraped and looked very worn, around the door frame of the bathroom the same. For us, we’d paid a little extra expecting a really nice place and condition wise it just didn’t live up
於 2023 年 7 月住了 1 晚
Tien & Charlene 於 2023年7月21日回覆
Thank you for your detailed feedback. I'm glad to hear that you enjoyed the location, room size, and amenities for your family. It's also great to hear that the staff was friendly and accommodating, and that your children enjoyed the toys and garden. I apologise for any disappointment caused by the condition of the room. Pricing and standards can vary in different areas, but I understand your expectation for a higher standard given the price paid. From your feedback, we have already made improvements to this room which will benefit future guests.

8/10 不錯哦

Keith

喜歡：客房舒適度
不喜歡：員工素質
於 2023 年 7 月住了 1 晚

4/10 不太好

KERRY

不喜歡：員工素質
於 2023 年 7 月住了 1 晚
Tien & Charlene 於 2023年7月21日回覆
This guest was a no show, so did not stay at our hotel.

10/10 有夠讚

George

喜歡：整潔度、員工素質和住宿環境和硬體
The hotel itself was really good, you’ll struggle to find a better package including price & that parking is included in the price (most other hotels wanted to add £10 per day for parking). Friendly staff, nice rooms and a good location for the beach/town. Only downside was the shower really wasn’t all that powerful but that’s the only niggle.
於 2023 年 6 月住了 2 晚
Tien & Charlene 於 2023年7月21日回覆
Dear George, thanks for the review! It's great to hear that you enjoyed the hotel overall, especially with the inclusive parking and competitive pricing. I'm glad you found the staff friendly, rooms nice, and the location convenient for the beach and town. We appreciate the feedback about the shower pressure, and we'll make a note of it for future improvements.

6/10 一般般

Ian

於 2023 年 6 月住了 1 晚