Atrocious. I found spots of blood on a blanket (see photo!), which is typical of bedbug infestations, and they just offered to send in housekeeping to change the sheets. When I insisted they give me a different room, they told me the hotel was fully booked. I checked on Expedia, saw that they did actually have vacancy, booked that room, and went to reception: they refused to honor the booking - so if you book on Expedia, they might just choose to not honor your booking, and you'd need to find another room somewhere in Boulder - not a trivial task at 10pm. Anyhow, they sent an "engineer" to look for bedbugs (since when are engineers experts in bedbug searches?), told me I was not allowed to watch or talk to the engineer after, and claimed that he didn't find any evidence of bedbugs (he also didn't find the blood, of which I have pictures, so it clearly wasn't a very thorough search). Anyhow, I changed hotels, and then later found out that they *still* charged me for the extra room I booked even though they didn't honor the booking (I had opted to pay at the property, so this wasn't Expedia's fault). I had to go back there to demand a refund. So, all in all: dirty, unprofessionally managed, and with deplorable integrity. (I won't even get into the fact that the rooms have no fridges, closets, or chairs with cushions that you can actually sit on.)