Great hotel that focused more on its restaurant than its hotel. It was an accumulation of customer service experiences that were unfortunate but The most disheartening thing was when I needed help with an issue in my room, the female I went to for assistance said “I’m the restaurant manager, I don’t deal with the hotel side of things” and turned her back to me until I said something then she told the young girl (who ruined the first impression experience for me upon check in) to help me. This is the same young girl whom I addressed my issue an hour before and the day before without resolution.
When I asked another young lady at “the podium” which was Check in for the restaurant and I learned was also the hotel checkin “do you have any area maps” she said “ that doesn’t match the vibe of the hotel” and directed me to walk outside the hotel down the street three blocks, and I just zoned out from there. Sigh, could’ve been so much better with customer service..the room could’ve had area maps, a hotel guide book, offer of assistance with bags up stairs if your room was on the 4th floor, and instructed us to go to the stairs past the outside deck if you were on the 4th floor. The only stairs we saw after getting the elevator went down! No signs to help guide us! These are all simple fixes and the reason I’m complaining is because it’s a great location, the room was beautiful and it could be awesome. Last thing however was our towels were very thin and small and “worn.
