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波士頓沃爾瑟姆希爾頓安泊飯店的評分

3.5 out of 5
波士頓沃爾瑟姆希爾頓安泊飯店
550 Winter Street, Waltham, MA

評論

7.8

不錯哦

10 分，有夠讚；1266 則評論中有 551 則" "
8 分，不錯哦；1266 則評論中有 288 則" "
6 分，一般般；1266 則評論中有 196 則" "
4 分，不太好；1266 則評論中有 125 則" "
2 分，很糟糕；1266 則評論中有 106 則" "

8.2/10

整潔度

8.0/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Ming

喜歡：整潔度、員工素質和住宿環境和硬體
The room is a bit too simple, there are no windows for ventilation. The room is a bit decorated.
於 2022 年 8 月住了 3 晚
Hotel Management 於 2022年8月22日回覆
Thank you for taking the time to share your thoughts with us, Ming. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 不錯哦

qin

於 2022 年 4 月住了 1 晚

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like this hotel,Very good!
於 2021 年 8 月住了 1 晚
Sofia 於 2021年8月30日回覆
Thanks for staying with us!

6/10 一般般

Nandita

家庭旅遊
I am very disappointed at the condition of this hotel it was dirty, my key card kept deactivating o am disabled and had to keep going down to the desk to get my card activated to get into my room. The hotel staff was not keeping the hotel clean. Also when I booked I was not told about the $15.00 a night parking fee. I am very disappointed.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

pijush

喜歡：整潔度、員工素質和住宿環境和硬體
NA
於 2024 年 5 月住了 2 晚

2/10 很糟糕

John

不喜歡：整潔度、員工素質和住宿環境和硬體
Dirty, outdated, and poor service
於 2024 年 5 月住了 2 晚

6/10 一般般

Natalie

情侶出遊, 商務旅客, 家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
I liked the rooms and the lobby was beautiful. The rooms were ok but a bit dated and the couches and chairs had rips & stains. It was not the cleanest.
於 2024 年 5 月住了 3 晚
Anmol 於 2024年5月26日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

4/10 不太好

Jon

parking and wifi fees not listed before booking
於 2024 年 5 月住了 1 晚
Anmol 於 2024年5月26日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 一般般

Jun

喜歡：員工素質
They charge for parking
於 2024 年 5 月住了 2 晚
Anmol 於 2024年5月26日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

4/10 不太好

nazimuddin

I will send u list of things they were v bad
於 2024 年 5 月住了 1 晚
Anmol 於 2024年5月26日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 一般般

Audrey

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
My boss and I booked a stay here with two beds. When we checked in, they said that room was accidentally books, so they would give us a suite with one king bed and a pull out couch. We then discovered that there was no pull out couch (after someone at the desk came up to help), so I had to sleep on a small couch (under 5 feet long). I do not fault the people at the front desk, but something must be wrong with the tech system.
於 2024 年 5 月住了 1 晚
Anmol 於 2024年5月26日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

2/10 很糟糕

Connie

家庭旅遊
不喜歡：住宿環境和硬體
The room we were given had a rip in the carpet with open nails sticking up near the door of our room. Very dangerous. Our room was not serviced during the day so we had to call daily for fresh towels. The coffee at breakfast tasted terrible. With all fees we spent close to $400 a night. Do not recommend at all.
於 2024 年 5 月住了 4 晚
anmol 於 2024年5月22日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 一般般

Elizabeth

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The hotel bathroom was dirty there were old Q-tips on the floor. They never once brown new towels or cleaned room or took out garbage for 5 days there.
於 2024 年 5 月住了 4 晚
anmol 於 2024年5月22日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

4/10 不太好

Richard

商務旅客
不喜歡：員工素質
I was a little disappointed in Embassy Suites Waltham. The overall stay was “fine” but I guess I expect more from a Hilton property. The facilities were ok but a little run-down. The room was ok, but small. The bed wasn’t comfortable. The furniture was old The housekeeping was very inconsistent. When they came, the bathroom was always cleaned but the trash wasn’t emptied. The bedroom was cleaned but the bed wasn’t made. It was frankly, a little weird. I’ve stayed in worse hotels for sure. Nothing was truly bad, I just expected a little more
於 2024 年 5 月住了 7 晚
anmol 於 2024年5月21日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 一般般

Diane

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
This propert has gone downhill. The room was not cleaned daily. The tub was slippery. The breakfast was not special and utensils were plastic.
於 2024 年 5 月住了 2 晚
Anmol 於 2024年5月20日回覆
I am truly sorry about your experience and your feedback is being reviewed at management leve

8/10 不錯哦

Paul

Not necessary to charge $15 at that location for parking. Probably will not use that lot again
於 2024 年 5 月住了 1 晚
Anmol 於 2024年5月20日回覆
Thank you for being our guest and fee for parking is pretty standard in this area

8/10 不錯哦

Larrisha

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The staff was courteous and took care of any issues right away.The door frame to the bedroom was falling apart and we found a condom wrapper on the couch right after we checked in.
於 2024 年 5 月住了 3 晚
Anmol 於 2024年5月20日回覆
Thank you for being our guest and we look forward to hosting you again and will make sure your future experience is better.

10/10 有夠讚

shandi

喜歡：整潔度、設施服務和住宿環境和硬體
I like the fact it was clean didn’t like the fact u have to pay for parking when the rates are high it should. Be included staff was nice
於 2024 年 5 月住了 2 晚
Anmol 於 2024年5月20日回覆
Thank you for being our guest and we look forward to hosting you again

4/10 不太好

Stuart

不喜歡：整潔度和員工素質
於 2024 年 5 月住了 4 晚
Anmol 於 2024年5月21日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 一般般

Ivette

於 2024 年 5 月住了 1 晚
Anmol 於 2024年5月21日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

6/10 一般般

Djeny

於 2024 年 5 月住了 2 晚
Anmol 於 2024年5月21日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level

10/10 有夠讚

Janine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Guest services commendable as readily available however guest are afforded to their privacy
於 2024 年 5 月住了 1 晚
anmol 於 2024年5月21日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Ve
於 2024 年 5 月住了 2 晚
Anmol 於 2024年5月20日回覆
Thank you for being our guest and we look forward to hosting you again

2/10 很糟糕

DENISS

不喜歡：整潔度、員工素質和設施服務
It's a pain to communicate by phone, plus there is garbage under the beds, the television doesn't have Netflix or YouTube, they are old televisions, the only good thing is the size of the room, ADD THAT THE EMPLOYEES STOLEN MY BELONGINGS WHICH THEY DID NOT RETURN AND TO COMMUNICATE THEY TOOK 8 hours to respond yes or no, in addition the staff dares to look for your number to call your personal number and not the room number without knowing the reason, a hotel that does that does not seem safe to me and also Does not respond if they find your forgotten objects in the room, keeping you with insertion and hotel with filthy rooms, the manager mishandles. Dirty and shameless
於 2024 年 5 月住了 4 晚
anmol 於 2024年5月14日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level.

10/10 有夠讚

Mario

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I didn’t like that we had to pay 15 dollars a night to park in the their parking lot , crazy
於 2024 年 5 月住了 2 晚
anmol 於 2024年5月14日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Lyndsay

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Only issue that i had was kids not being watched by parents and were loud late... the room was amazing and the staff friendly and helpful. Was such a beautiful place and REALLY enjoyed it.. will be back in the future!!!
於 2024 年 5 月住了 2 晚
anmol 於 2024年5月14日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Deborah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location was safe near shopping, hot breakfast was delicious. Staff was friendly and Professional. There were some small repairs needed there was a water damage to ceiling in the shower, touch up painting in room.
於 2024 年 5 月住了 3 晚
anmol 於 2024年5月14日回覆
Thank you for being our guest and we look forward to hosting you again

2/10 很糟糕

Kallie

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Lots of hair everywhere but good customer service. Run down and expensive for no reason.
於 2024 年 5 月住了 1 晚
anmol 於 2024年5月14日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level.

8/10 不錯哦

Brian

商務旅客, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Was not pleased that out room was not cleaned and service
於 2024 年 5 月住了 3 晚
anmol 於 2024年5月14日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level.

4/10 不太好

Skye

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
We book three rooms and two were dirty and uncleaned. Beers left in fridge from previous guest, pubic hairs in the bathroom and long black hairs still on the bed. The trash out the back of the hotel. I will not be back.
於 2024 年 5 月住了 1 晚
anmol 於 2024年5月14日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level.

10/10 有夠讚

Anastasia

家庭旅遊
Exceeded our expectations! Will be back soon.
於 2024 年 5 月住了 2 晚
anmol 於 2024年5月14日回覆
Thank you for being our guest and we look forward to hosting you again

8/10 不錯哦

Tapan

喜歡：整潔度
於 2024 年 5 月住了 1 晚
anmol 於 2024年5月14日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Witchy

於 2024 年 4 月住了 1 晚
anmol 於 2024年5月11日回覆
Thank you for being our guest and we look forward to hosting you again

4/10 不太好

Ronald

Ambivalent Did not clean the room they forgot or something Tissue box was empty
於 2024 年 5 月住了 2 晚
anmol 於 2024年5月11日回覆
I am truly sorry about your experience and your feedback is being reviewed at management level.

8/10 不錯哦

Pronobendu

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful location
於 2024 年 5 月住了 1 晚
anmol 於 2024年5月11日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

VALERIE

喜歡：員工素質
於 2024 年 5 月住了 2 晚
anmol 於 2024年5月11日回覆
Thank you for being our guest and we look forward to hosting you again

8/10 不錯哦

Tremilla

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a very nice property to stay at. The only con is that you have to pay daily for parking and daily for the internet.
於 2024 年 4 月住了 3 晚
anmol 於 2024年5月8日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Michael，Bradenton

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Srirengarajan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good one
於 2024 年 5 月住了 5 晚
anmol 於 2024年5月7日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Michael

於 2024 年 4 月住了 4 晚
Anmol 於 2024年5月27日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Kerline

喜歡：住宿環境和硬體
於 2024 年 3 月住了 2 晚
anmol 於 2024年5月7日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Tyana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was very nice and clean.
於 2024 年 5 月住了 1 晚
anmol 於 2024年5月6日回覆
Thank you for being our guest and we look forward to hosting you again

8/10 不錯哦

Natalya

團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Rooms are big. Location is excellent. Beds are comfortable. Rooms are not very clean. Fridge was not working. !!!!Ridiculous, they charge for parking and wifi!!!!! All other hotels in this area offers it for no extra charge.
於 2024 年 4 月住了 2 晚
anmol 於 2024年5月6日回覆
Thank you for being our guest and I am truly sorry about your experience and your feedback is being reviewed at management level.

10/10 有夠讚

Sylvie

喜歡：整潔度
於 2024 年 5 月住了 1 晚
anmol 於 2024年5月6日回覆
Thank you for being our guest and we look forward to hosting you again

6/10 一般般

Antonio

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
anmol 於 2024年5月6日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Baglan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Swimming pool was perfect for kids
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Richard

喜歡：整潔度
Staff was extremely helpful and friendly. Facilities in good condition. Pool area could use a cleaning. Bring back daily maid service.
於 2024 年 4 月住了 2 晚
Anmol 於 2024年5月2日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Miasia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
anmol 於 2024年5月6日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Marina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel
於 2024 年 4 月住了 3 晚
Anmol 於 2024年5月2日回覆
Thank you for being our guest and we look forward to hosting you again

10/10 有夠讚

Sean

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing breakfast!!! Very helpful staff. Very quick elevators, so they were never full.
於 2024 年 4 月住了 4 晚
Anmol 於 2024年5月2日回覆
Thank you for being our guest and we look forward to hosting you again