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We had a great experience! The staff was incredibly friendly, attentive, and always followed up to make sure everything was perfect. The hotel was exceptionally clean—honestly, it felt as spotless as a hospital or pharmacy. I highly recommend staying here and would definitely come back!

All good

Wife and I stayed two nights at Hotel Family in mid-October, and had an exceptional experience. The street address is Dejzina Bikica, Sarajevo, but the entrance is actually down a side street at the opposite end of the building, away from Dejzina Bikica. There are several parking spaces facing nose-in along that street frontage. While searching for the entrance we were greeted at the upper end of the facility by Esmir. He cordially welcomed us and guided us to the Registration Counter. ...

Excellent choice for us. Good location and great people.

The staff was very friendly. Breakfast was very nice. Location was off the road and very quiet during the night. At the same time, the location was very close to the main road.

The best place to stay in bosnia, very clean and uniqe, they thought about the small details. The view from the room is breathtaking. Outstanding service. Worth every penny and more ..one of the beautiful places in the world

Friendly staff

Perfect in every way, down to the details. One day we (2 persons) had an early start, so the reception arranged to have the kitchen staff come in specially early to prepare a fully-fledged breakfast buffet. Hey other hotels, can you beat that?

Perfect location in the Old Town and in the tram line. My room had a view of Old Town restaurants below and beautiful mountains in the near distance. Very friendly and helpful staff, easy to reach by WhatsApp too. Always a quick response. My room had a fridge, room to keep my luggage open, a small (but good) shower, and a comfortable bed. A great place to stay!

We spent 3 comfortable nights in the apartment. They are recently renovated, so everything is new and works well. The apartment is spacious and well equipped. We made breakfast each morning. The shower is spacious and hot. The location can't be beat. It's an easy to walk to the sites in the old city, restaurants and the river. But it's also very quiet. Parking is convenient, once you know where it is and how it works. In our case, Melisa was super helpful, going with us to the parking garage...

Great breakfast. Nice and decent size rooms

The spa was phenomenal with deep pool, sauna, steam room, and hit tube. I have never seen such an excellent spa. Breakfast had a wide variety and was delicious. Even had a breakfast to go.