Castles in Boone County

"First sight of our room, loved the space. Huge room. Then from dinged up door, to room stayed hot even with air on 63, we took a fan still couldn't cool the room off. Thermostat on wall was broke off, front desk came and tried fixing it. Was reading 81 in the room. Shower head looks like it has been on for decades. Cleaning staff needs to put effort to making sure hair from prior quest are cleared from bathroom. Now to pool area gross water didn't feel clean at all windows wide opened. Hottub didn't work at all. Told the last at the desk it wasn't working she said it was because it was over worked and sometimes does that so at 6am on Saturday we went tried again still didn't work. Very upsetting. Teenagers took over the pool couldn't let our 6 year old swim, they was jumping screaming running and staff member can't in and said nothing, no towels to dry off with in pool area. Drains has big clumps of hair in them. Then we talk breakfast still never will completely understand why if a hotel is at full capacity that only one staff member working breakfast, she couldn't keep up, both days I had to ask her to refill eggs, juice, that pancake machine was not working correctly. Over all I would not stay at this location again. Front desk staff was AMAZING. Very friendly helpful and easy to talk to. The hotel lacked charm. Parking lot is a little small. "

"The hotel is classic, the location is great, the room is standard, but the draping fell off, but otherwise, it was a great experience"

"Everything was great except i reserved and paid for a king bed room. To only recieve a double bed room. Hotel staff said it was cause i booked thru a thrid party "expedia." Main reason i chose hyatt was due to the room layout."

"Called ahead to confirm we were arriving late and needed a pack and play for our baby. Request was noted on original booking, listed as an available item and messaged the hotel 1 week prior. Arrived well after midnight not only was there no pack and play in the room as promised when called earlier in the day they did not have any in the hotel. Or as I was so considerately told at 1am “that’s a negative on the pack and play” when I asked what I was supposed to do with my infant son was told place some pillows around he’ll be good. What we did find in the room where stains and torn carpet, someone’s old pretzels on the floor, dirty sink and couch, broken heating/cooling system and a nasty smell . It was so late we all went to bed after my husband returned to the now parked car to retrieve our pack and play under all the weeks luggage. In the morning whenI asked for a man was told that they weren’t working the weekend. I also tried to get my parking validated as I was told the night before that sis Che we weren’t there long enough they didn’t do that. I had to pay the $12 fee. When I returned to pay it was $20 for under 12 hours when it says free parking as an amenity as well. We will not be returning and I plan on contacting corporate. That room was awful!!!"

"Breakfast was fresh and hot every morning. Our server, Tennessee, was the sweetest most pleasant person we’ve ever met. She made our mornings very enjoyable. And Aaron, another staff member, seemed to always be there, and we observed him helping all of his coworkers. He couldn’t do enough for guests either. There were snacks near the front desk all the time, a beautiful fountain with comfortable seating around it for relaxing or getting some work done undisturbed. Everything was very clean and all the staff were very accommodating. I will definitely stay there the next time I’m in the Cincinnati area. "

"The view was amazing. Rooms can use an upgrade though but overall the hotel was ok"

"The breakfast was minimal. Everything else was perfect! Highly satisfied "

"Pool was too cold to swim in!"

"Nice staff"