bad WiFi speed and they give room nearby stair, it is very noisy when customers move up-down especially their housekeeper always runs fast.
Lu
於 2022 年 6 月住了 4 晚
8/10 不錯哦
Mei Hui
家庭旅遊
2021年8月3日
喜歡:員工素質、住宿環境和硬體和客房舒適度
尚可
鄰近購物中心,用餐、加油都方便,可惜沒有早餐,也沒有提供瓶裝水
Mei Hui
於 2021 年 7 月住了 1 晚
8/10 不錯哦
linda
2024年6月3日
喜歡:設施服務和住宿環境和硬體
I was a little worried about my car getting vandalized. There were cars there that I wasn’t comfortable with. But all was OK and my room was very clean and quiet
linda
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Christen
家庭旅遊
2024年6月2日
不喜歡:員工素質
TERRIBLE SERVICE
I booked a 2 queens upgraded room. When I arrived it was very late and I had been traveling a long way.
We get to our room and the toilet seat was disgusting. Chipping on the inside and looked brownish. We were so tired that we decided to wrap hand towels around it to protect ourselves so we could get rest. Then we go to lay down and realize the 2 beds are doubles not queens. No worries we figure, they will help us get it all sorted out in the morning.
After I shower in the morning, I go to grab a towel that has a strong oder to it. It smelt like the store and there were stickers on it. Please make sure your towels are sanitary from the warehouse.
We get down stairs to inform the front desk of the error.
It was the WORST customer service I have ever received. (Caucasian man w/glasses.) My mother and I have both worked customer service majority of our lives. You never tell a customer, “was it disgusting or just gross?” “I think you are over complaining” “she came in throwing a fit” “it says here you have a double so that is what you have”(mind you my booking from Expedia says 2 queens but he did not care bc he claims they lied.)
Overall I’m a kind and patient person but please do not disrespect my mother by calling her a liar, over complainer, and treating her in an ill manner.
We had let the bad service rep know we checked out of that room upon leaving.
They refuse to refund anything. Expedia says it’s out of their hands. NEVER GO THERE!