I checked in on June 23 and left the next morning due to serious issues. The hotel is located in one of Bogotá’s roughest neighborhood. I witnessed an assault just outside. My room had windows that didn’t fully close, letting in cold air and noise. Loud music blasted until 2:15 AM, and when I complained at 1:30 AM, staff told me they’d call the police but did nothing. I also reported a clogged toilet at the same time, no one came to fix it. Staff refused to move me to another room or offer a refund, even though I checked out two days early. I would not recommend this hotel to anyone. It felt unsafe, unsanitary, and entirely unhelpful. Expedia should reconsider listing this property.