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"We were subterranean. "

"Yes"

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "

"Super clean rooms, friendly staff, awesome breakfast and fun pools/hot tub. Great family fun! "

"Great stay! The hotel was very clean, the staff was friendly and helpful, and the room was comfortable and well maintained. The location was convenient and close to everything we needed. I would definitely stay here again and highly recommend it to others."

"Great for families. Breakfast was wonderful. Clean rooms. Close to main attractions. Free parking. Perfect place to stay in Gatlinburg to enjoy downtown Gatlinburg and the Smoky Mountains and still have more relaxing and fun things to do at the hotel, such as dipping in the hot tub and keeping warm at the fire pit. "

"Slow season, very inexpensive rates to sit on a balcony above a lazy River!! The staff was excellent, but when the breakfast area has few people there are staff waiting to serve you, where most places expect you to serve yourself. VERY UNNERVING to have 2 humans waiting for you to ask them for something to do! I only wanted to eat a breakfast, which was excellent… Perhaps having people wait on you is expected here? I’m not sure, but I felt like it was my responsibility to keep them busy, I did not enjoy that feeling. Turn the trays around, I can scoop eggs and sausage myself. I’ve done it before. Takes about 4 seconds and I don’t have anyone waiting for me to ask them to help me do such a menial task. The staff was excellent nonetheless, just not my desire to have them watch me eat. "

"Clean room and veey clean all over "

"The room was nice and big, clean & comfortable. Bathroom was spacious with a pocket door for the water closet. Checking in the staff had no idea which room I was assigned to or whether or not there was a bathtub in the room. She appeared lazy and not too helpful."