As this property is rated a 5-star hotel by yourselves ,I believe it’s certainly more 4 star than 5.
Accommodation is relatively cramped. At breakfast no skimmed milk was available, and the only prepared fresh fruit available was the melon. Tea or coffee arrived with no tea spoons for stirring .Coffee served was very’ watery’ and should have been piping hot - but wasn’t.
My bathroom was too bright - no method to dim it down somewhat. Ever the shaver light could not be switched off.
On entering the bath tub for a shower it creaked .I’m not the lightest at around 85kg I know, but it gave the feeling of being unsafe. There should be a flexible hose for showering available, not just a rain-shower.
Why are your toilet paper sheets so small ?