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奈茨城市飯店的評分

4 out of 5
奈茨城市飯店
Arena View, Edward Street, 2, Birmingham, ENG

評論

8.0

非常好

10 分，有夠讚；800 則評論中有 318 則" "
8 分，不錯哦；800 則評論中有 295 則" "
6 分，一般般；800 則評論中有 99 則" "
4 分，不太好；800 則評論中有 41 則" "
2 分，很糟糕；800 則評論中有 47 則" "

8.4/10

整潔度

8.0/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

評論

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 3 晚
Nadia/C/S/Manager 於 2019年10月8日回覆
Thank you for your rating, as anonymous we are unable to investigate,

8/10 不錯哦

SHIJIE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Nadia Customer Service Manager. 於 2018年11月12日回覆
Thank You for your feedback much appreciated.

8/10 不錯哦

SHIHLUN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 3 晚
Karolina Kalis,Deputy General Manager 於 2018年8月4日回覆
Dear Shihlun, Thank you for your score. We are hoping to see you again. Kind regards

10/10 有夠讚

man hin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
好大又方便
於 2017 年 9 月住了 7 晚

10/10 有夠讚

chihping

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得分享的酒店
帮朋友订的，两个卧室俩个洗手间特别方便，酒店在一个很美的小镇上，性价比很高。
於 2017 年 8 月住了 2 晚

8/10 不錯哦

Tiffany Ting Fong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
After I checked in, I discovered the lift was out of service so I needed to carry my luggage to the second floor by using the staircase which is a down side. However, the apartment was very close to the restaurants nearby and to the wedding venue across the road.

10/10 有夠讚

Alice

於 2020 年 3 月住了 1 晚

10/10 有夠讚

Nicole

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
Nadia C/S/manager 於 2020年3月11日回覆
Thank you Nicole for your top rating. Happy you had a good stay. Looking forward to welcoming you back soon.

10/10 有夠讚

mr aj

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚
Nadia C/S/Manager 於 2020年3月10日回覆
Thank you AJ ON Your top rating is most appreciated. Looking forward to welcoming you back soon,

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very spacious and location of the apartment was excellent as it was just across the road from the Arena. The only downside was that the TV did not have a remote do was a little difficult to turn the channels.
於 2020 年 3 月住了 1 晚
Nadia C/S/Manager 於 2020年3月10日回覆
Thank you for your Feedback. As anonymous I am unable to address the issue. Happy you enjoyed your stay.

2/10 很糟糕

Haroon

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Instructions were not clear about the deposit, they sent me a link saying you can pay your deposit online however no where did it state that you can ONLY pay deposit online and not in cash or at reception. In my mind I thought I will pay deposit at reception but they said it had to be online and on that day had lost my bank card and only had cash so they didnt let me pay deposit with cash and didnt let me check in so I had to sleep in my car. Never going back to them
於 2020 年 2 月住了 1 晚
Nadia C/S/Manager 於 2020年3月3日回覆
Than you Haroon for your opinion. The T&C are stipulated on all the websites,Cards accepted in reception payment links are sent to the guests before arrival. For security reasons no cash is allowed.

8/10 不錯哦

michael

喜歡：整潔度、員工素質和客房舒適度
Great value
Great location for the arena. Clean and has all you need.
於 2020 年 2 月住了 1 晚
Nadia/C/S/Manager 於 2020年3月3日回覆
hank you Michael, Your feedback is most appreciated. We are pleased you enjoyed your stay, and looking forward to welcoming you back.

10/10 有夠讚

Kate

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good
於 2020 年 2 月住了 1 晚
Nadia C/S/Manager 於 2020年2月17日回覆
Thank you Kate for your top rating, most appreciated. We are happy you had a good stay, and looking forward to welcoming you back.

8/10 不錯哦

Seb，Cambs

商務旅客
喜歡：整潔度和設施服務
Clean and functional. Charmless and austere. No problem for budget business purposes.
於 2020 年 2 月住了 2 晚
Nadia C/S/Manager 於 2020年2月6日回覆
Thank you Seb. Thank you for choosing City-Nites , and for taking the time to write a review! We are so glad to hear that you enjoyed your stay

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Where do I even begin?? Arrived at the property at 16:04 having 2 nights previously paid the deposit they require prior to check in. Had been traveling since 07.30 to be told they have cancelled my booking!! Bare in mind. I purchased the book now pay later option where i have it confirmed depoist is only required prior to check in. When I made both the female attendees aware that if deposit was paid why would I want to cancel my booking? I was then told it is not there proplem they have no availabilities therfore i need to sort something else out. Having travelled for 9 hours my passengers one of which was disabled still did not warrant any help for there mistake in canceling the a
於 2020 年 1 月住了 2 晚
Nadia C/S.Manager. 於 2020年2月4日回覆
Thank you for your feedback, As anonymous I am unable to investigate the issue Please can you forward full details to address the complaint.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was spacious and clean had penthouse suite that was amazing
於 2020 年 1 月住了 1 晚
Nadia C/S/Manager 於 2020年1月31日回覆
Thank you for choosing City-Nites and for taking the time to write a review! We are so glad to hear that you enjoyed your stay,

10/10 有夠讚

Jamie-Lee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Nadia C/S/Manager 於 2020年1月31日回覆
Thank you Jamie, Thank you for your top star rating. Happy you enjoyed your stay.Looking forward to welcoming you back,

10/10 有夠讚

nicola

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous if you are going to a concert at arena across the road. Very spacious and clean, would recommend.
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2020年1月31日回覆
Thank you Nicola. Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

4/10 不太好

真實旅客

商務旅客
喜歡：整潔度
不喜歡：住宿環境和硬體和客房舒適度
what a let down
Was told on the day of arrival (after paying for the stay in full) that we would have to put down a £250 deposit. We were not aware of this before hand and diddnt have that kind of money to spare. After borrowing it from a friend we were finally able to check in and get settled. Safe to say the pictures on the website were rather misleading. The furniture was damaged and worn and the bed was as solid as a rock (no exaggeration). As we were smokers we paid a bit extra for a balcony as it would be more convenient than going up and down the stairs, to only be told that you cant smoke on the balcony. Was not too impressed with the overall experience.
於 2020 年 1 月住了 2 晚
Nadia C/S/Manager 於 2020年1月28日回覆
Thank you for your feedback. I am sorry you had a let down. As anonymous I am unable to research the issues. The Security deposit is stipulated on all the websites.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Good place to stay in Birmingham
My family and friends have stayed at City Nites 3 times within the last 15 months. This is our go to place when we go to Birmingham. Its convenience to all things central cannot be overstated. We walk to and from New St Station. Its literally down the road from the ICC, SeaLife and Centenary Sq. Its nicer to stay in a serviced apartment, rather than a hotel and the prices aren't expensive either. We usually stay for a week. The only negative is that the staff need to leave more supplies like fresh towels, toilet roll etc, a little more often. The apts are generally clean and the kitchen is stocked with pots, pans, cutlery etc. There's complimentary coffee, tea, sugar etc. They do provide champagne or wine on arrival but we didnt get that this time. We found that the shower was leaking and reported it to the mgmt office, but no one came to fix it. Apart from that and the stains on the duvet (which was covered by a clean duvet cover); our stay was a good one. I recommend City Nites Arena to anyone staying in Birmingham.
於 2020 年 1 月住了 6 晚
Nadia C/S/Manager 於 2020年1月22日回覆
Thank you for your feedback, As anonymous I am unable to address the issues, As Serviced apartments we only supply a welcome pack, extra supply on request,stay over clean is once a week, Happy you enjoyed your stay and will make sure you have a bottle of bubbly , looking forward to welcoming you back , with a 10 out of 10 score.

4/10 不太好

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
Friday stay
I Stayed in apartment 84 and paid an extra £30 more than the hotels price on it. I was disappointed that the entire apartment despite being the penthouse suite and supposedly more luxurious than the other apartment was incredibly cold despite the fact that I turned all the heaters up only one room was satisfyingly warm I was frozen for most of the night and this meant that I could only stay in one room comfortably as all the other rooms were too cold. The cold was coming through the windows. I felt it was a good waste for me to pay for all of hide extra rooms as i only stayed in 1 due to the heating issues. The corridor was absolutely freezing as Was the living room with the TV which meant I didn’t take advantage of watching TV at night as it was too cold. This is my second stay with city nights and I’m really really disappointed that I spent all that extra money on an apartment that I did not benefit from whatsoever
於 2020 年 1 月住了 1 晚
Nadia C/S/Manager 於 2020年1月14日回覆
Thank you for your feedback, As anonymous I am unable to investigate. The heating are on timers and adjustable by calling Reception The maintenance team could have reset and explain. Apologies.

2/10 很糟糕

Diego R A

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Horrivel
Quando cheguei a nossa reserva havia sido cancelada pelo hotel.com nos fizeram refazer a reserva pelo site deles por um valor maior, como já estava tarde frio e cansados e com criança nos vimos obrigados a pagar direto a eles por um valor muito acima e ainda nos fizeram pagar 250 libras de deposito no cartão e espero q reembolsem quanto entramos no apartamento não tinha luz levamos quase 1 hora p resolverem o problema é ainda por cima não tinha água quente que experiência horrível nuca mais passem longe desse lugar
於 2020 年 1 月住了 3 晚
Nadia C/S/Manager. 於 2020年2月5日回覆
Thank you for your feedback. As Diego RA I am unable to find the reservation for the investigation. Please can you forward by email full details.

8/10 不錯哦

Angela

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Apartment
Our stay was good, except the place was quite hard to find, but after a few phone calls we managed to find the entry to the building. Also disappointed as we had a bath in the apartment but could not use it as there was not a plug. We did speak to someone but they could not get a plug for us.
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2020年1月9日回覆
Thank you Angela for your feedback. My apologies the plug issue, It as been addressed. Happy you had a good stay,

8/10 不錯哦

Jonathan

喜歡：整潔度、員工素質和客房舒適度
Great location for the Arena
Nice apartment with all essentials for a self catering stay. The conplex is just a few minutes walk from the Arena Birmingham which was our main reason for visiting. The main shopping centre ( Bullring) is just 10/15 minute walk. Not much in the way of local supermarket or takeaway unless you walk to the centre. Secure parking is also a bonus. The only negative as such is the little complicated way to make a payment as you cant make this direct through Hotels.com however, Joanne was extremely helpful and patient and guided me throught the proceedure... i would stay again for the next concert we go to....
於 2019 年 12 月住了 2 晚
Nadia C/S/Manager 於 2019年12月27日回覆
Thank you Jonathan, Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very close to city centre and 1 min walk to Arena Birmingham where we had a booking for all staff very helpful
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2019年12月23日回覆
Thank you for your positive review. Looking forward to welcoming you back.

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Worst experience ever. Rude staff, rude security and it takes a lifetime to check in. Do not recommend.
於 2018 年 12 月住了 1 晚
Nadia C/S/Manager 於 2019年12月23日回覆
Thank you. As anonymous I am unable to investigate your issues as we have Audio cameras to help us resolve any misunderstanding.

8/10 不錯哦

Theresa

喜歡：整潔度和員工素質
於 2019 年 12 月住了 2 晚
Nadia C/S/Manager 於 2019年12月18日回覆
Thank you Theresa. The rating is most appreciated.

8/10 不錯哦

Melanie

喜歡：整潔度和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2019年12月18日回覆
Thank you Melanie, for taking your time and leaving a rating. We will make it a 10/10 next stay. Hope to be welcoming you back very soon.

10/10 有夠讚

colin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Nadia C/S/Manager 於 2019年12月18日回覆
Thank you Colin, for your top rating always appreciate by all the Team. looking forward to welcoming you back.

8/10 不錯哦

Philip

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2019年12月18日回覆
Thank you Philip. Your rating is most appreciated. Hope to be welcoming you back soon. for 10/10

6/10 一般般

真實旅客

The location of this property, right next to Birmingham Arena is wonderful. The actual apartment itself was fine with some signs of wear and tear (shower basin was marked). The parking was unclear when we arrived with bays marked with a letter, but very limited spaces when trying to match the letter to your block letter, this should be more clearly explained. We found the smell on the ground floor of our block putrid and unbearable. Also there were repeated phone calls from City Nites, one which occured whilst we were at our event at The Arena.
於 2019 年 12 月住了 1 晚
Nadia/C/S/Manager 於 2019年12月18日回覆
Thank you for your feedback. Unfortunately as anonymous I am unable to follow your issues.

10/10 有夠讚

Janet

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful little flat
Amazing spotless clean apartment
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2019年12月18日回覆
Thank you Janet, We are always happy when our guests are happy and enjoyed their stay. Looking forward to welcoming you back.

8/10 不錯哦

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2019年12月18日回覆
Thank you , We are happy you enjoyed your stay, and rated us 4/5. We hope to see here again soon.

6/10 一般般

Robin

不喜歡：整潔度
Not Quite Like the Pictures
I chose this as I wanted to have use of a kitchen and appliances for the same price as a hotel room, and for this reason it was a good choice, but I did eventually feel I had paid more than it was worth. My apartment didn't look too much like the pictures online, it was dingy, tired-looking and not as clean as it might have been. Also, lots of banging doors to be heard from early in the morning and a fairly miserable overlook. On the positive side, the kitchen and laundry facilities were all in order and the flat was centrally located. Recommend for a short-stay option.
於 2019 年 12 月住了 6 晚
Nadia/c/s/Manager 於 2019年12月10日回覆
Thank you Robin, your feedback is most appreciated. I am sorry we did not live up to your expectations,We do have numerous type of apartments, 1 /2 bed balcony /penthouses/ and standard 1/2/bed. Looking forward to welcoming you back soon.

10/10 有夠讚

darren

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent and efficient
於 2019 年 12 月住了 1 晚
Nadia C/S/Manager 於 2019年12月9日回覆
Thank you Darren Your feedback is most appreciated. Will pass it on to the team. Looking forward to welcoming you back

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay at City Nites
The fourth time in one of the apartments and once again the service was impressive and the accommodation was very nice tidy and clean
於 2019 年 11 月住了 4 晚
Nadia/C/S/Manager 於 2019年12月3日回覆
Hi Robert, Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us!

6/10 一般般

Gareth

喜歡：員工素質
functional.
The room was functional and clean however the bedding was odd the bed made up with sheets the wrong size and neither of the bedside lights were plugged in nor could the plugs be reached We arrived late and left early so it mattered little really but this is not somewhere I would want to be for more than an overnight.
於 2019 年 11 月住了 1 晚
Nadia/C/S/Manager 於 2019年12月3日回覆
Thank you Gareth. Your feedback Review most appreciated, We have numerous types of apartments. My apologies for the small issues by reporting them we would have rectified immediately. Hope to be welcoming you back .

6/10 一般般

真實旅客

情侶出遊, 團體旅遊
喜歡：設施服務
不喜歡：整潔度和住宿環境和硬體
The positioning of the property was great however checking in was delayed due to the room not being prepared on time so we was unable to get ready for the boxing event that we where visiting Birmingham for. The room smelt terrible and was very musty, the kitchen was in need of some repair however the beds where comfy so we slept well. I am still awaiting the return of my £250 deposit
於 2019 年 11 月住了 1 晚
Nadia/C/S/Manager. 於 2019年12月3日回覆
Hi. As anonymous I am unable to follow your S/Deposit / issues.

10/10 有夠讚

B S

於 2019 年 11 月住了 2 晚

10/10 有夠讚

Ra

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great solution for a stay in Birmingham.
Good apartment with plenty of space and very well equipped. When an issue arose with the tv - the response was quick and they just replaced it - excellent service. It's very close to both the Arena and the ICC so is in a good location.
於 2019 年 11 月住了 2 晚
Nadia C/S/Manager 於 2019年11月22日回覆
Thank you Ra. for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

4/10 不太好

Richard

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Smelly and tatty
The place is very scruffy and put together very cheaply. The corridors have an horrendous smell of drains that is awful. The apartment is tatty and needs refurbishing. One room that backed onto the outside thoroughfare has big holes in the design that let the light of the automatic lights through right onto your face!! The apartment was non-smoking but really smelled of stale cigarette smoke. Even though my room was ready, they charged me £10 to go in one hour early, which doesn’t cost them anymore! Very poor experience.
於 2019 年 11 月住了 1 晚
Nadia/C/S/Manager 於 2019年11月19日回覆
Thank you Richard for your Feedback/Review. I would like to apologize for the aspects of our service and standards with which we appear to have fallen short of on this occasion. We are refurbishing , and due to many complaints regarding the smell of smoke as from 18/11/19 we are a No Smoking in all the areas including balconies, private and communal areas.

8/10 不錯哦

真實旅客

於 2019 年 11 月住了 1 晚
Nadia C/S/Mnager 於 2019年11月18日回覆
Thank you for your rating most appreciated. Looking forward to welcoming you back.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A great location when visiting Birmingham Arena, with safe parking underneath the block.
於 2019 年 11 月住了 1 晚
Nadia C/S/Manager 於 2019年11月18日回覆
Thank you for your rating, we are happy you enjoyed your stay, and looking forward to your return.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質和設施服務
The apartment is clean and spacious, 3 mins walk to arena and 15 mins Walk to centre of Birmingham. Receptionist was very helpful and polite. Will stay again
於 2019 年 11 月住了 1 晚
Nadia C/S/Manager 於 2019年11月11日回覆
Thank you for your positive comments, I’ll be sure to pass on your kind comments to the team. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 1 晚
. 於 2019年11月1日回覆
Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

8/10 不錯哦

T

商務旅客
喜歡：住宿環境和硬體和客房舒適度
£250 deposit does seem excessive and not in line with other places. Just annoying.
於 2019 年 10 月住了 1 晚
Nadia C/S/Manager 於 2019年10月25日回覆
Thank you Ton, The Security Deposit is stipulated on the website, I am sorry you found it annoying. Hope this wont prevent you from returning. Looking forward to welcoming you back.

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
I have sent the following to the property reception: You should know that the kettle in the kitchen doesn’t work properly – it doesn’t get up to boiling point! I suggest that you might like to provide thicker duvets, and the lighting in the en-suite shower room does need improving – the family bathroom lighting is fine!
於 2019 年 10 月住了 1 晚
Nadia C/S/Manager. 於 2019年10月24日回覆
Thank you fro your feedback, most appreciated. As anonymous I am unable to verify and replace the kettle, check the light tissue, Happy you enjoyed your stay. Looking forward to welcoming you back.

6/10 一般般

真實旅客

商務旅客
不喜歡：住宿環境和硬體
於 2019 年 10 月住了 1 晚
Nadia/ C/S/Manager 於 2019年11月6日回覆
Thank you for your rating, most appreciated.

8/10 不錯哦

Thomas

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Will come back
Great space in 2 bed and well equipped
於 2019 年 10 月住了 2 晚
Nadia C/S/Manager 於 2019年10月22日回覆
Thank you Thomas, your feedback is most appreciated, looking forward to welcoming you back,

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 1 晚
Nadia C/S/Manager 於 2019年10月22日回覆
Thank you for your top rating We are glad that you loved our services. Looking forward to welcoming you back.