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民丹島悅櫣飯店的評分

4 out of 5
民丹島悅櫣飯店
Jalan Teluk Berembang, Laguna Bintan Resort, Bintan

評論

8.6

有夠讚

10 分，有夠讚；181 則評論中有 79 則" "
8 分，不錯哦；181 則評論中有 81 則" "
6 分，一般般；181 則評論中有 13 則" "
4 分，不太好；181 則評論中有 6 則" "
2 分，很糟糕；181 則評論中有 2 則" "

8.8/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

yan

於 2023 年 8 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
服務態度很好，入住時候是聖誕節，覺得缺少了一些聖誕氣氛，房間兩天清潔一次，但需要每天清潔也可以和前台溝通。
於 2019 年 12 月住了 2 晚

8/10 不錯哦

Wai Yee Winni

1分鐘步行出沙灘
小朋友玩得好開心但酒店清潔服務每兩天一次，而且沒有任何的牙刷提供請自行攜帶。泳池比較少但都很整潔，1分鐘步行出沙灘。
於 2019 年 2 月住了 2 晚

10/10 有夠讚

Kok yin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 2 晚
Vinh Tran 於 2018年8月8日回覆
Dear Kok Yin, Great to see your review for Cassia Bintan Thank you for staying with us and I am sure you will be back to Be Cool With Cassia Live, Laugh, Love Your Way! Vinh Tran Operations Manager

8/10 不錯哦

ALINE，TAIWAN

喜歡：整潔度、住宿環境和硬體和客房舒適度
可以煮食的新飯店~一切未完成尚待努力~
有美麗閑靜的私人沙灘,可以度過悠閒的假期~房間可以煮食,務必先在新加坡購買好需要的食材跟飲料~ 登上民丹島後所有的東西都是五星級的價位~ 剛好遇到BBQ 之夜~兩人BUFFET +DRINK 要價4000台幣以上,非常驚人~當天飯店其他餐廳關閉,只剩下大廳冰箱食材可以購買,只好以泡麵充饑! 除非有車出去飯店~晚餐只能在飯店找餐廳或自己煮~ 飯店太新了,還有半數以上的房間尚未完成,感覺有非常大的進步空間~房間裝潢舒適宜人~很好睡~ 早餐要到隔壁同集團的悅椿飯店享用~大部分是印尼料理,豐富好吃,還有現打果汁非常好喝!
於 2018 年 1 月住了 1 晚
Vinh Tran 於 2018年2月10日回覆
Dear Aline, Thank you very much for time with beautiful Cassia Bintan. We hope you enjoyed your stay with us. Here, we let you live, laugh and love your way that hard to find at any where else. Be Cool With Cassia Best regards, Vinh Tran - Operations Manager

10/10 有夠讚

John

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

KANG KOO

家庭旅遊
喜歡：整潔度和客房舒適度
於 2024 年 1 月住了 3 晚

8/10 不錯哦

ferri

家庭旅遊
喜歡：整潔度和住宿環境和硬體
The tour offering is truly a ripoff and wouldn’t recommend anyone the offer. The property was good and clean. But dining is expensive. There is no grocery shop around either. Don’t go there during rainy season.
於 2023 年 12 月住了 2 晚
Erlia 於 2024年1月5日回覆
Hi ferri,Thank you for taking the time to write a review. We appreciate your comments and regret to hear thatyou were disappointed with the value of our service. We aim to provide all of our guest with a high-quality experience, and we hope to see you again in the near future. Cassia - The Trend Setter,Erlia

6/10 一般般

Poh Li

團體旅遊
喜歡：整潔度和住宿環境和硬體
The rooms are nice, we liked that it's near the golf course. However whenever we call a buggy, it always takes a while and the reception during check in is always chaotic and long q. Other than that, this is still one of our favourite hotels in Bintan.
於 2023 年 12 月住了 2 晚
Erlia 於 2024年1月5日回覆
Hi Poh Li,Glad you loved our suite with fully equipped kitchen! Love that you loved us! Your concerns over the crew have been also noted and brought to the attention of the team for follow up. We are thankful for your feedback and will take action to improve. Hope to see you soon!Stay Cool!Erlia

10/10 有夠讚

OSCAR

於 2023 年 11 月住了 2 晚
Erlia 於 2024年1月8日回覆
Hi OSCAR,Glad to know you loved the interaction with our wonderful crew! Cheers for the flawless review! Come back again soon and hope you will enjoy the Sunrise! Be cool with Cassia,Erlia

10/10 有夠讚

Kelvin

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Had a great time! Staff were very helpful and friendly. Room was spacious and had a nice view of the beach.
於 2023 年 11 月住了 3 晚
Erlia 於 2023年11月29日回覆
Hi Kelvin,Awesome to know you enjoyed your Cassia experience.The crew and I always enjoys reading super cool reviews such as the one you left us! We love that you loved us and our crew. Come back and see us soon! Cassia - The Trend Setter,Erlia

10/10 有夠讚

Jaykumar

喜歡：整潔度和住宿環境和硬體
Lovely view. Great ambience. Friendly staff.
於 2023 年 11 月住了 1 晚
Erlia 於 2023年11月29日回覆
Hi Jaykumar,The crew and I glad you enjoyed your Cassia experience. Stay cool and see ya soon! Cassia - The Trend Setter,Erlia

10/10 有夠讚

Ping

於 2023 年 11 月住了 1 晚
Erlia 於 2024年1月8日回覆
Hi Ping,Super cool to know you loved your Cassia experience and everything we have to offer! Come back and visit us again soon! Be cool with Cassia, Erlia

8/10 不錯哦

Tim

喜歡：整潔度和住宿環境和硬體
Great beach
於 2023 年 11 月住了 3 晚
Erlia 於 2023年11月29日回覆
Hi Tim,Great to see you enjoyed our trendy hotel and location. The crew and I super happy knowing that you loved us! See you soon! Cassia - The Trend Setter,Erlia

10/10 有夠讚

Yu Da

家庭旅遊
喜歡：整潔度和客房舒適度
Amazing service
Service is always top-notch and rooms are amazing and reasonably priced. Beach is beautiful as always. Will definitely be back
於 2023 年 10 月住了 4 晚
Erlia 於 2023年11月14日回覆
Hi Yu Da,Wow! Super cool to hear we provided you with top-notch service! Agreed our cool suites with fully equipped kitchen are amazing with the heartstopping view it offers. See you again soon! Be cool with Cassia!Live, Laugh, Love your way,Erlia

8/10 不錯哦

Vivi

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 11 月住了 2 晚
Erlia 於 2023年11月29日回覆
Hi Vivi,Great to see you enjoyed our trendy hotel and location. The crew and I super happy knowing that you loved us! See you soon! Cassia - The Trend Setter,Erlia

10/10 有夠讚

真實旅客

喜歡：整潔度和客房舒適度
What a pleasure!
We had a wonderful stay. The staff were very friendly and helpful. The golf course is great while the beach is one of the best in the region with white sands and clear waters.
於 2023 年 10 月住了 3 晚
Alpha 於 2023年11月14日回覆
Hi Value Guest, Awesome to hear that you had a wonderful experience. The crew and I were in seventh heaven reading such a flawless review like yours. You are absolutely right our view is jaw dropping. Can't wait to see you again very soon. Be cool with Cassia!Live, Laugh, Love your way,Erlia

10/10 有夠讚

TAKAKO

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
日本人がほとんどいない。プライベートビーチは貸切状態でのんびりできました。ホテルのプールと海が一体化してとても素晴らしい！ お部屋も清潔で綺麗で満足でした。 1泊2日のビンタン島旅行。オプショナルツアーには参加しなくても、プライベートやプールだけでも満足できました。
於 2023 年 11 月住了 1 晚
Erlia 於 2023年11月29日回覆
Hi Takako,Awesome to hear that you had a wonderful experience. The crew and I were in seventh heaven reading such a flawless review like yours. You are absolutely right our view is jaw dropping. Can't wait to see you again very soon. Be cool with Cassia!Live, Laugh, Love your way,Erlia

10/10 有夠讚

Tuck Weng

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
The reception staff (Berianna) was cheerful and efficient, and patient to us
於 2023 年 10 月住了 3 晚
Erlia 於 2023年10月26日回覆
Hi Tuck Weng,Love reading your comments and knowing you enjoyed our all suite property and of course our amazing crew, appreciate you highlighting your super star!Super cool to know our crew went above and beyond also. Hope to see you back soon.Be cool with Cassia!Erlia

10/10 有夠讚

DAISUKE

喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 5 晚
Erlia 於 2023年10月17日回覆
Hi Daisuke,Awesome to hear you enjoyed our suite with fully equipped kitchen! Thank you so much for the great review! Till next time!Be cool with Cassia!Live, Laugh, Love your way,Erlia

6/10 一般般

Philipp

家庭旅遊
喜歡：整潔度和客房舒適度
Descanso na praia de águas quentes
O hotel é novo, limpo, bem cuidado . A praia em frente é de uma água clara e quentinha, calma, uma delícia e perfeita para crianças. O hotel está vazio, então não tem muitas atividades acontecendo. Comida muito gostosa, funcionários educados e gentis. Fornece toalhas de praia, cadeiras e guarda sol de graça. Até bolsa para levar pra praia está a disposição dos hóspedes!! O quartos são super amplos!
於 2023 年 10 月住了 1 晚
Erlia 於 2023年10月17日回覆
Hi Philipp,Really grateful for your honest review! I am glad you had lovely experience during your chill out with us and also so pleased to hear our service was provided in a timely manner. We value your time and always strive to provide fast and efficient service.Hope to see you soon! Be cool with Cassia!Live, Laugh, Love your way,Erlia

10/10 有夠讚

Julie Anne

喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Erlia 於 2023年10月26日回覆
Heyyy Julie Anne!Super cool to know you loved us! Look forward to seeing you again!Cheers,Erlia

8/10 不錯哦

Francis

於 2023 年 8 月住了 3 晚
Erlia 於 2023年10月26日回覆
Heyyy Francis!Super cool to know you loved us! Look forward to seeing you again!Cheers,Erlia

8/10 不錯哦

Nok

家庭旅遊
喜歡：整潔度和住宿環境和硬體
We are impressed with our stay. Check in was easy. The rooms were simple and clean….we all love the space. Breakfast was sufficient but would be better if coffee station was faster. We stayed for 2 nights 3 days, love the beach and the pool. Good variety of restaurants to go.
於 2023 年 8 月住了 2 晚
Alpha 於 2023年8月31日回覆
Hi Nok,Super cool to know you enjoyed your Cassia experience and our fantastic suites!Hope to see you next time!.Stay Cool,Alpha

10/10 有夠讚

Masato

喜歡：整潔度和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Alpha 於 2023年8月22日回覆
Hi Masato,Super cool to know you loved us! Look forward to seeing you again!Cheers!Alpha

10/10 有夠讚

Pei Wen

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Pietro，McLean

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Sehr schön gelegenes Resort, noch relativ neu und in einem sehr gut guten Zustand. Wir hatten ein wirklich tolles Zimmer im Erdgeschoss mit kleiner Terasse, Meerblick und voll ausgestatteter Küche, die wir nicht wirklich gebraucht haben. Nespresso-Kapselmaschine im Zimmer, also an Tabs denken, denn im Shop dort sind sie relativ teuer. Ein absoluter Traumstrand liegt direkt am Hotel. Sehr aufmerksames und nettes Personal. Shuttle von der Fähre zum Hotel und zurück kostenlos inbegriffen. Indonesien-Visa ist unverhältnismäßig teuer (50 S$). Restaurant am Hotel ganz OK, Frühstück vielfältig und gute Auswahl an lokalen und internationalen Speisen. Einzig zu beachten ist: Wenn man mehr braucht als nur am Strand oder im Pool chillen, wird es dort bald langweilig. Es gibt außer dem noch nobleren Partnerhotel Bayan Tree nebenan nichts in Gehreichweite. Kein Shuttlebus in einen Ort oder ähnliches. Wir hatten für unsere Woche dort vier Tage lang einen Taxi mit Fahrer gebucht (Heri Taxi ist klasse!). Kostet zwar, dafür sieht man die ganze Insel und ist immer noch günstiger, als die Exkursionen (Schnorcheln, Fireflies, Temple, Märkte...) im Hotel zu buchen; was aber möglich ist. Insgesamt eine tolle Woche, glatte Empfehlung.
於 2023 年 7 月住了 9 晚
Alpha 於 2023年8月31日回覆
Hi Pietro,Super cool to read your comments and know you loved your Cassia experience and our crew! Next time you are heading this way, we hope to see you again!Be cool with Cassia,Alpha

8/10 不錯哦

Uday

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Had a great time with family
於 2023 年 8 月住了 3 晚
Alpha 於 2023年8月22日回覆
Hi Uday,Cheers for some awesome feedback! Love that you love us!Stay cool and see ya soon! Cassia - The Trend Setter,Alpha

10/10 有夠讚

Jaykumar

喜歡：整潔度和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Alpha 於 2023年8月2日回覆
Hi Jaylumar,Thank you for your feedback on your recent experience in Cassia Bintan.I am delighted that overall you enjoyed your stay with us.Please plan a return visit.Be cool with Cassia!Alpha

8/10 不錯哦

Goh

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
The only problem that I had with this hotel is their housekeeping side. They only carried out the entire room makeup on every second day of week. I found it weird. Most of the hotel carried out make up of the room daily. I only say that they might be short of housekeeping staff.
於 2023 年 7 月住了 4 晚
Alpha 於 2023年8月2日回覆
Hi Goh,Appreciate you taking the time and sharing your detailed review on your Cassia experience! Super cool that love our apartment, the view from apartment and the activities. Love it!Cassia has a unique select service approach allowing guests to choose how to enjoy their vacation on their own terms, without the constant interruption and hard sell from staff; I do hope you appreciated this, as many guests do.Cassia is a new concept in Banyan Tree Group that is proudly select service, without pretense of luxury. Cassia offers colorful modern art and music; a self-service bell concept; housekeeping every second day. Our motto is “Live, Laugh, Love Your Way”. This new style is clearly shown on our website.Come back soon!Cassia - The Trend Setter,Alpha

8/10 不錯哦

Carolyn

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The apartment was great! Cute, clean (although we did have an ant issue, but they came to clean and spray right away). Has a kitchenette with utensils, plates, pots, etc. My tv stopped working (just stayed on loading) but I watched my own shows from my phone so no biggie. The beach is great! Clean, beautiful, water’s warm and not many people. For dining options, prices are not local price. Tourist price. It’s what you would pay in US or Singapore. If you have that expectation, then it’s fine. Transportation is very limited. Everything by taxi, nothing within walkable distance from the hotel. No shuttle except to and from the ferry terminal (free). If you do massages outside, they usually provide free transport to and from the massage place back to the hotel. Bring your own food or snacks then you can enjoy the hotel and the beach much more comfortably. Breakfast buffet was great! Tasty with a good variety of choices. Staff is friendly and helpful. Beautiful property.
於 2023 年 7 月住了 2 晚
Alpha 於 2023年8月2日回覆
Hi Carolyn,How fantastic it is reading that you took advantage of our unique location and that you had a great time with us at Cassia Bintan. Thank you for selecting us and for highlighting on Expedia the hospitality of the entire crew, and most particularly Andi, who went beyond to make your stay unique. We look forward to welcoming you back soon to enjoy another the stay.Be Cool With Cassia!Live, Laugh, Love Your Way,Alpha

10/10 有夠讚

Jerick

於 2023 年 7 月住了 3 晚
Alpha 於 2023年8月2日回覆
Hi Jerick,Thank you for your feedback on your recent experience in Cassia Bintan.I am delighted that overall you enjoyed your stay with us.Please plan a return visit.Be cool with Cassia!Alpha

10/10 有夠讚

Stephen，Cramlington

於 2023 年 7 月住了 1 晚
Alpha 於 2023年8月2日回覆
Hi Stephen,Thank you for your feedback on your recent experience in Cassia Bintan.I am delighted that overall you enjoyed your stay with us.Please plan a return visit.Be cool with Cassia!Alpha

10/10 有夠讚

aru

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
フロント、コンシェルジュ、ドライバーの方みなさんがとても親切でホスピタリティを感じました。 部屋も明るくキレイでまたぜひ泊まりに行きたいと思いました。
於 2023 年 6 月住了 1 晚
Alpha 於 2023年6月30日回覆
Hi aru,Love reading these comments and knowing you loved your Cassia experience and time with our crew!Come back again soon!Be cool with Cassia,Alpha

8/10 不錯哦

Per

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The room was great. Two bedroom apartment for a reasonable price with breakfast included. Everything else (activities, attractions and food options) are highly overpriced. The only reasonable priced food option was the restaurant located in the main building around the front desk of the hotel (Vista).
於 2023 年 6 月住了 2 晚
Alpha 於 2023年6月30日回覆
Hi Hi,Thank you for selecting Cassia Bintan on your recent vacation.I note that you are concerned with our pricing as you feel that it does not reflect value for money. To be inline with the competitive market, we do carry out regular surveys of other hotels in Bintan and I can assure you that our prices are in line with the competitors here on the island. Hope to see you soon!Cassia - The Trend SetterAlpha

8/10 不錯哦

Yun Han Jaryl

於 2023 年 6 月住了 2 晚
Alpha 於 2023年6月30日回覆
Hi Yun Han Jaryl,Thank you for your review, we look forward to welcome you back soon!Cheers,Alpha

8/10 不錯哦

Annie

喜歡：整潔度、設施服務和住宿環境和硬體
Very friendly staff. The beach is beautiful and very clean. The pool is a bit small and can be crowded. The food is overpriced as expected in resorts but other amenities make up for it.
於 2023 年 5 月住了 1 晚
Alpha 於 2023年5月23日回覆
Hi Annie,Super cool to know you loved us and your Cassia experience! Glad to know our crew went above and beyond.Our Eat and Drink prices are regularly compared to other hotels in the local area and I can assure you we are very well priced in comparison.Come back and hang with us again soon!Be cool with Cassia, Alpha

10/10 有夠讚

??

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
반얀트리 그룹에서 운영하는 리조트인 만큼 깨끗하고 직원들이 친절함 반얀트리와 카시야는 해변으로 가면 정말 가까움 하지만 버기를 불러 이동해야만 체크인 용이 숙소내 식기류 다 있어 정말 편한 곳임
於 2023 年 5 月住了 1 晚
Alpha 於 2023年5月23日回覆
Hi hi,Cheers for some awesome feedback! Super cool to know our crew went above and beyond also. Super cool to know you also enjoyed our beach Come back and visit us again soon!Be cool with Cassia, Alpha

8/10 不錯哦

Sui Li

喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Adelheid

於 2023 年 3 月住了 1 晚

10/10 有夠讚

Suhaidi

喜歡：整潔度和客房舒適度
Place to chill and relax
Nice hotel with amazing pool and sea. Best place to chill.
於 2023 年 3 月住了 2 晚
Alpha 於 2023年3月16日回覆
Hi Suhaidi,Super cool to read your comments indeed, love that you loved us! Super cool to know you loved our pool and awesome sea! The crew and I look forward to seeing you again soon!Be cool with Cassia,Alpha

10/10 有夠讚

Cheng Hai

情侶出遊
喜歡：設施服務和住宿環境和硬體
We got a suprise and free upgrade for our accommodation. The room was fantastic. Fully equipped and the house set up was nice. The only set back is that the toilet has no air ventilation but it's a small issue to me. Bed was clean and tidy. I would return again in my next retreat.
於 2023 年 2 月住了 2 晚
Alpha 於 2023年2月16日回覆
Hey Cheng Hai,Loved reading the comments on your Cassia experience! super cool to know you loved us! Come back soon!Cassia - The Trend Setter,Alpha

8/10 不錯哦

Ginna

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Worth the price, brand new, clean and tidy, spacious, good ambience, nice view (even i got upgrade to ocean view) recommend to stay after monsoon season and weekday to get a better offer. Overall was perfect, thank u!
Alpha 於 2023年2月16日回覆
Heyyy!Super cool to read the comments on your Cassia experince and to know we are incredible to you! Cassia - The Trend Setter,Alpha

10/10 有夠讚

Sally

家庭旅遊
喜歡：整潔度和客房舒適度
於 2022 年 12 月住了 3 晚
Alpha 於 2023年2月16日回覆
Hey Hey,Thank you for rating us excellent!See you soon.Alpha

6/10 一般般

Chloe，Singapore

團體旅遊
喜歡：住宿環境和硬體
A good place to stay with friends for a short trip.

10/10 有夠讚

Butch

於 2022 年 10 月住了 5 晚

6/10 一般般

Anna

於 2022 年 9 月住了 2 晚

10/10 有夠讚

ruchika

於 2022 年 7 月住了 2 晚

10/10 有夠讚

PAUL

家庭旅遊
喜歡：整潔度和客房舒適度
All good except 'Unwanted Visitors' at Breakfast
Everything is good except an advise for management to do something about flies and sparrows trying to eat the breakfast spread. You have gotta cover the fruits and breads which are exposed and they always succeed in landing on them. No staff is able to be stationed constantly on the lookout.
於 2022 年 7 月住了 2 晚

10/10 有夠讚

Isaac

團體旅遊
喜歡：整潔度和客房舒適度
A nice getaway destination.
Room was clean and the furniture looked pretty new. Some issues with the toilet locks but was resolved within 30 mins. They do not provide daily cleaning services but will provide change of towels if you request for it. Breakfast was simple but decent spread. Pool was clean, beach is very pretty and sand is very soft. Lots of kids/families during the period we went but pretty spacious and comfortable stay.
於 2022 年 6 月住了 2 晚