外觀
查看供應情況

賓漢頓 - 市中心假日飯店 - IHG 旗下飯店的評分

3 out of 5
賓漢頓 - 市中心假日飯店 - IHG 旗下飯店
2-8 Hawley Street, Binghamton, NY

評論

8.4

非常好

10 分，有夠讚；852 則評論中有 460 則" "
8 分，不錯哦；852 則評論中有 194 則" "
6 分，一般般；852 則評論中有 95 則" "
4 分，不太好；852 則評論中有 46 則" "
2 分，很糟糕；852 則評論中有 57 則" "

8.6/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Christine

家庭旅遊
Room was clean staff was friendly
於 2024 年 5 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Christine:Thank you for online review. We value your feedback. I am thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 不錯哦

Hei Man

家庭旅遊
喜歡：整潔度和員工素質
The hotel doesn’t provide toothbrushes and toothpaste.
於 2024 年 5 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Hei ManThank you for your online review. I would like to apologize for the miss communication. We do offer toothbrushes and toothpaste to our guests. I will share your comments with the team to ensure we continue to convey the proper information. We do hope you will stay with us again.

10/10 有夠讚

Antoinette

喜歡：整潔度和員工素質
於 2024 年 5 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
AntoinetteThank you for your online review we value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

2/10 很糟糕

Ed

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The property is a dive
於 2024 年 5 月住了 2 晚
Maryanne Burchett 於 2024年5月13日回覆
Dear Ed:Thank you for your online review. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. You are welcome to contact me so we discuss your issues that you encountered during your stay. Again my sincerest apologies and we do hope you will try us again.

10/10 有夠讚

Juleysi

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Maryanne Burchett 於 2024年5月13日回覆
Juleysi:Looks like you enjoyed your stay with us. come back and see us again soon.

10/10 有夠讚

Karen

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Karen:Thank you for your online review. Looks like you had a great stay... Come back and see us again soon.

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
RobertThank you for your online review. We value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

10/10 有夠讚

Ewa

於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月21日回覆
Dear Ewa: Thank you for your online review. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 有夠讚

Heather

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Car park was full but very help full to fit us in where the was no parking spot
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
HeatherThank you for your online review. Parking can sometimes be a challenge as we are in downtown. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 有夠讚

Tara

於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Tara:It looks like you had a great stay.. Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 有夠讚

Filipp，Rivervale

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parking was full, we were told to park on the yellow striped areas. There was a party going on all night in the rooms on our floor, loud noises and all. Did not get a good night sleep. Otherwise the hotel is nice and convenient, staff is super friendly and helpful. Will stay again.
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Dear Flipp:Thank you for your online review. We value your feedback. I would like to apologize for the limited parking and noise level. This is not the level of service we prefer to offer at the hotel. We are glad the remainder of your stay was pleasant. Come back and see us again soon.

10/10 有夠讚

Pavel

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Arrived late at 1 am, the staff works, no need to look for an associate to check-in. Good spacious room, excellent hot breakfast, and most important: opennable window!!!
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
PavelWe are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 有夠讚

Michelle

家庭旅遊
喜歡：整潔度、員工素質和設施服務
I really thought that the pool would have been warmer. I didnt go swimming for more than 5 minutes. With as nice as the rest of the hotel is i would have also thought that the pool area would have been just as nice. It doesnt seem to be as taken care of as the rest of the hotel.
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
MichelleThank you for your online review. I would like to apologize for our pool area. I will share your comments with the team to ensure we continue to offer exceptional guest experience. I am glad to hear you enjoyed the rest of your stay. Come back and see us again soon.

10/10 有夠讚

Barbara

喜歡：設施服務和住宿環境和硬體
Clean Convenient and Congenial! The 3 C’s were met ! 😁
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Barbara:We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 有夠讚

Iris

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent location
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
IrisWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 不錯哦

Jeannette

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I stayed overnight. Staff was nice. Hotel was clean. My room was on the smaller side. It had a lot of amenities. Free parking. Good value for the money.
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
JeannetteThank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 有夠讚

Mike

喜歡：整潔度、員工素質和住宿環境和硬體
Overall excellent for what you would expect from a Holiday Inn in Binghamton. Rooms were updated and clean. Breakfast was solid. Walkable to downtown restaurants.
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
MikeWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

6/10 一般般

Elizabeth

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The staff was very pleasant and the hotel is conveniently located, but our room had a strange piece of garbage on the floor (it looked like gauze of some sort?) that we did not want to touch and therefore left there. Our AC also did not work, the room was about 76° despite us trying to turn it down to 68° and it was therefore really uncomfortable.
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Elizabeth:Thank you for your online review. We value your feedback. I would like to apologize for the cleanliness of your rooms and ac. This is not the level of service we prefer to offer at this hotel. I will share your comments with the team to ensure we continue to offer exceptional guest experience. We do hope you will try us again.

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient location to sports related facilities in Binghamton.
於 2024 年 4 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Robert:We are glad you enjoyed your stay and found our location convenient. Come back and see us again soon

2/10 很糟糕

Arielle

於 2024 年 3 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Arielle:I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

4/10 不太好

William

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Tried to go to the bar restaurant twice, first time the bartender was missing, The second time she was rude. Upon check in was told it was open until 10 pm. It was closed by 9 apparently. Also a rodent running around in the lobby was not great.
於 2024 年 3 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Dear WilliamI would like to offer my sincere apology for your experience at the hotel. The bartender should have been there and extend exceptional hospitality to you. I will address this with the team to ensure we continue to offer excellent guest experience.

8/10 不錯哦

Tim

喜歡：整潔度、員工素質和住宿環境和硬體
Nice

4/10 不太好

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed at the hotel because it was in walking distance of our concert venue. However, I was awakened multiple times during the night by another guest constantly trying to use their room key on my door. I ended up having to confront her in order to get her to stop. The noise from nearby rooms and other guests on my floor was equally as loud. Lastly, my room was 76 degrees, and the thermostat couldn't be adjusted, so I had to turn on the A/C to try to combat the heat. I didn't get any sleep at all during my stay and ended up checking out earlier than planned just to get home so I could rest.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Christina

於 2024 年 3 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
Christina:Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 有夠讚

Maurice

於 2024 年 3 月住了 1 晚
Maryanne Burchett 於 2024年5月13日回覆
MauriceLooks like a great stay! Come back and see us again soon.

10/10 有夠讚

L

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Phil

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Janet

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Maryanne Burchett 於 2024年2月22日回覆
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 有夠讚

Joel

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great staff. Nice property. Awesome shower!!
於 2024 年 2 月住了 1 晚
Maryanne Burchett 於 2024年2月17日回覆
Joel Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay. Come back and see us again soon.

8/10 不錯哦

Joanne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Maryanne Burchett 於 2024年2月17日回覆
JoanneThank you for your online review. We value your feedback. Glad you enjoyed your stay with us. Come back and see us again soon.

10/10 有夠讚

Hector

喜歡：整潔度、員工素質和住宿環境和硬體
Good service
於 2024 年 2 月住了 1 晚
Maryanne Burchett 於 2024年2月17日回覆
HectorThank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

4/10 不太好

Jill

於 2024 年 1 月住了 2 晚
Maryanne Burchett 於 2024年5月13日回覆
Dear JillLooks like we missed the mark on your stay. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

10/10 有夠讚

Nicholas

家庭旅遊
喜歡：住宿環境和硬體
The one issue I had was a coupe doors down there was a group of people celebrating a birthday party in the hallway and was very loud in the hallway and in their rooms.
於 2024 年 1 月住了 2 晚
Maryanne Burchett 於 2024年1月29日回覆
Thank you for your online review we value your feedback. I would like to apologize for the noise level. I am glad you enjoyed the rest of your stay. Come back and see us again soon.

10/10 有夠讚

Norberto

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was very good, breakfast was excellent.
於 2024 年 1 月住了 1 晚
Maryanne Burchett 於 2024年1月29日回覆
Thank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 有夠讚

Mary

喜歡：整潔度、員工素質和住宿環境和硬體
Clean and very nice
於 2023 年 12 月住了 1 晚
Maryanne Burchett 於 2024年1月29日回覆
Thank you for your online review. We value your feed back. We are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 有夠讚

L

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Maryanne Burchett 於 2024年1月29日回覆
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 不錯哦

William

情侶出遊, 團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
{AK} - General Manager 於 2024年1月15日回覆
Dear William,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements for a perfect 5/5.We value your loyalty and look forward to your next visit.

10/10 有夠讚

Holly

於 2024 年 1 月住了 2 晚
{AK} - General Manager 於 2024年1月15日回覆
Dear Holly,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on to meet your expectations.We value your loyalty and look forward to your next visit.

2/10 很糟糕

Tiffany

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The safety and quietness was DEFINETLY not there. I did not sleep at all due to a domestic violence issue in the room next door which the police DEFINATELY SHOULD HAVE BEEN CALLED ABOUT!!!!!!!!!!!! Next time I will just take that upon myself to do that instead of going to staff of this property.
於 2024 年 1 月住了 1 晚
{AK} - General Manager 於 2024年1月15日回覆
Dear Tiffany,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had from adjacent room guest. The security did go up the room and warned them about the disturbance to the other guests. He did spend 15 minutes on the floor to monitor the same to assess if police had to be called.

6/10 一般般

Robert

商務旅客
喜歡：員工素質
不喜歡：整潔度
Was good but room floor had trash on it and there was hair in the sink.
於 2024 年 1 月住了 1 晚
{AK} General Manager 於 2024年1月12日回覆
Hello Robert,Thank you for your stay and for sharing your feedback. We sincerely apologize for not having met your expectations. Rest be assured that we will keep working on improvements to exceed your expectations.

2/10 很糟糕

Craig

家庭旅遊
不喜歡：設施服務
they gave me the wrong room 3 times and the rooms were not clean
於 2024 年 1 月住了 1 晚
{AK} General Manager 於 2024年1月12日回覆
Hello Craig,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. A detailed investigation revealed that Expedia booking stated that you reserved a handicap room whereas you wanted a King room. We have taken up this issue with the third party reservations.

10/10 有夠讚

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
{AK} General Manager 於 2024年1月12日回覆
Dear Anthony,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements further.We value your loyalty and look forward to serving you again.

6/10 一般般

Emily

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The room was 80°F when I checked in, with the aircon in the on position and the fan running, had to turn it off and crack the window for the room to be a livable temperature. Was told that the hotel does not have a dual system so only the heat or air in the entire place could be on. Every inch of the hotel was boiling. If you need ADA compliance in any form, inform the hotel because the room I was given was listed as ADA compliant (I don't need ADA so it was fine for me personally) but there were many things that were inaccessible. Furniture in the way of the entry and blocking the pathway around the entire bed, light fixtures inaccessible from the bed, handsoap mounted to the wall at the back of the sink.
於 2023 年 12 月住了 3 晚
[AK] - General Manager 於 2024年1月12日回覆
Dear Emily,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. Rest be assured that we have noted your observations and strive to improve our services.

6/10 一般般

Michael

於 2023 年 12 月住了 1 晚
Maryanne Burchett 於 2024年1月29日回覆
Thank you for your online review. We do value your feedback. Looks like we missed the mark on your stay. I would like to apologize for failing to exceed your expectations. We do hope you will try us again.

6/10 一般般

Joel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
{AK} - General Manager 於 2024年1月1日回覆
Dear Joel,We thank you for your stay and for sharing your feedback. It looks that we have not met with your expectations, rest be assured that we will keep working on improving our services. We value your loyalty and look forward to your next visit.

8/10 不錯哦

Robert

於 2023 年 12 月住了 1 晚
{AK} - General Manager 於 2024年1月1日回覆
Dear Robert,We thank you for your stay and for measuring our services 8/10. Your appreciation will go a long way in keeping improving our services.We value your loyalty and look forward to your next visit.

10/10 有夠讚

Denise

於 2023 年 12 月住了 6 晚
{AK} - General Manager 於 2024年1月1日回覆
Dear Denise,We thank you for your stay and for measuring our services 5/5. Your appreciate will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 不錯哦

Timothy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
{AK} - General Manager 於 2024年1月1日回覆
Dear Timothy,We thank your stay and for measuring our services 8/10. Your appreciation will motivate the team to keep improving our services. We value your loyalty and look forward to your next stay.

10/10 有夠讚

Erika

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet and wonderful…
We enjoyed a quiet and wonderful visit at your hotel! Everything was great! Thank you!
於 2023 年 12 月住了 1 晚
{AK} General Manager 於 2023年12月26日回覆
Dear Denise,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.

2/10 很糟糕

Leigh

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room we booked was for 6 and the sleeper sofa had no sheets and none were provided in the room. We had to wait an extended period of time for them after calling multiple times. They finally bring sheets and the covers have large holes in them. It was disgusting.
於 2023 年 12 月住了 1 晚
{AK} General Manager 於 2023年12月26日回覆
Dear Leigh,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had during your stay. Rest be assured that we have taken up this issue with the Executive Housekeeper for correction.