2/10 很糟糕
Christie
家庭旅遊
2024年6月3日
喜歡:設施服務
不喜歡:整潔度、員工素質和住宿環境和硬體
I arrived at the hotel with my elderly mother. As we were walking in there was a group of men drinking outside of the hotel sitting on benches and cat calling to my mother and me. I did not feel safe. After I checked into the hotel my brother called and said that he was on his way and needed an extra night at the hotel. I proceeded to work with the front desk clerk to get the extra night added to our existing reservation. I was told that all reservations were linked together, and we would have no further issues. The next day I received a phone call that the staff had cleaned my brother's room and packed and removed his items from the room because he was supposed to have checked out by 3pm when in fact we had the hotel for 2 nights. We then had to leave a family event to return to the hotel to get his reservation fixed and rechecked into his room. I do not recommend this hotel as it was not a pleasant experience.
Christie
於 2024 年 6 月住了 1 晚