Bilbao City Centre, a neighborhood in Bilbao, is home to Pensión Plaza Nueva. Arriaga Theater and Guggenheim Museum Bilbao are cultural highlights, and some of the area's notable landmarks include Plaza Nueva and Plaza Moyua. Check out an event or a game at San Mames Stadium, and consider making time for Azkuna Zentroa, a top attraction not to be missed. Visit our Bilbao travel guide
Located close to Arriaga Theater and Santiago Cathedral, Pensión Plaza Nueva has plenty to offer. Stay connected with free WiFi in public areas.
You'll also enjoy the following perks during your stay:
Smoke-free premises, tour/ticket assistance, and an elevator
A front-desk safe
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like air conditioning and sound-insulated walls.
More amenities include:
Select Comfort beds and down comforters
Bathrooms with showers and free toiletries
50-inch flat-screen TVs with digital channels
Coffee/tea makers, heating, and daily housekeeping
No, only service animals are welcome at the property.
How much is parking?
Pensión Plaza Nueva doesn't offer parking.
What time is check-in at Pensión Plaza Nueva?
Check-in start time: 2:00 PM; Check-in end time: anytime.
What time is check-out at Pensión Plaza Nueva?
Check-out is at 11:00 AM.
Where is Pensión Plaza Nueva located?
Located in Bilbao City Centre, this pension is steps from Plaza Nueva and Arriaga Theater. Santiago Cathedral and Plaza Moyua are also within 15 minutes. Casco Viejo Station and Arriga Tram Stop are within a 5-minute walk.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Pensión Plaza Nueva Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I was so impressed by how comfortable the bed was. The location is excellent (taking a taxi means you might need to walk a couple blocks getting dropped off or picked up). I was a bit worried about being right in the heart of Plaza Nueva since I’m a light sleeper, but the noise died down by 11pm and the variety of food on offer outside the front door made it so worthwhile! Staff were very helpful in storing my luggage and directing me on where to go to pick up a taxi. I’d stay here again.
Very nice location at the plaza. The check-in and out was easy with clear instructions. A big star to the cleaning staff, the room couldn’t be cleaner!!
Stayed 3 nights in Jun 2026
Verified review
10/10 Excellent
William
2025/6/26
Bed was extremely comfortable. Location was excellent in a desirable part of Bilbao. Plenty of terrific eateries in the surrounding area.
Nice room in a great location looking directly out on to Plaza Nueva.
The square is very lively in the evenings but quietens down around midnight
Keyless entry with a system of door codes to get in which were pretty straightforward.
Loved our stay - in the square very convenient for bars and dining options in the plaza. Heart of old town easy to walk everywhere. As you are on the square some noise but with windows closed its fairly quiet and did not bother us. Room was spacious, comfortable and clean with all needed amenities. Easy check in and check out as sent codes ahead of arrival.
Location was great, right in the middle of old city. Unfortunately our room had windows right towards the plaza Nueva and it was very noisy until late at night
Stayed 3 nights in Apr 2024
Verified review
8/10 Good
Francisco
2023/9/18
Liked: Cleanliness, staff & service
The pension is located in an unbeatable place for the beach goer. Plenty of good restaurants and bars very close by. The room was clean but it shows age. The AC was good and the room had good sunlight. The real minus was the bed. Two small twin beds just place together and not even attached to each other. So if you move at night like I do, you will end in between the beds! The beds were really small and uncomfortable. With a few changes this place would be a jewel because of the location.
Overall, a great room in a central location.
The room was ready when I arrived and Igdanny was very helpful sharing information on getting around the city and provided outstanding customer service.
The room is well sized for a single person, the bed was comfortable and amenities good for the cost of the room.
The pension is located in the old town square, above a set of shops and restaurants (all very good ones). The area can feel noisy and busy, the pension is located on the first floor above the restaurants. If you are someone who needs total peace and quiet maybe not for you. However, not an issue for my stay, the benefit of the area outweighed the main square location (restaurants closed around 12am).
A good selection of places to eat just a few seconds away if you don't feel like wandering out too far with supermarkets a few minutes walk away.
The tram, bus, train and metro are minutes away from the pension and everywhere is walkable. Lots of information on things to do and the building felt secure.
The pension was clean, tidy and accessible (lift in the building). Customer service was outstanding from start to finish. If the room was slightly larger, a seating area would have been nice and a few extra pillows, daily towel changes would be beneficially. However, I have no doubt if requested they would have been provided.
A great place to stay, with great staff and an even better location will stay again and would recommend. Thank you.
Loud at night (no heavy window shutters to block the noise) due to the square outside, the bathroom door is frosted glass so the whole room illuminates when someone is in there, weird check in process. Location is top though.
Stayed 1 night in May 2026
Verified review
10/10 Excellent
Chris
2025/10/5
Liked: Amenities
Awesome accommodation in the best location everything was seamless. I’ll definitely be returning one off my favourite Spanish locations many thanks 😊
Fantastic location, staff, room, very clean and secure. From the moment of booking to departure Danny and the staff were very hospitable. We’d go back in a heartbeat and highly recommend to all travellers.
Great location - the heart of a historical bull fighting square now converted to cafes and shops. Easy to access room with no hassle online check-in. Price was pleasing as well.
Great stay, had slight issue with door however it was quickly resolved. Would be great if there were at least 1 english tv channel and internet access on the wifi, Would stay again
I specifically booked this room as it has air conditioning however when we checked in around 9:30pm the air con was not working. The staff obviously knew because they had left a small fan in the room. Temperatures in Bilbao have been in the mid 30’s. So it was sweltering hot all night. Paid £100 for the night as it had air conditioning however did not get what we paid for. Had I wanted a room without air con I could have booked one for a lot less money. Also the shower dripped all night long.
The address of this property is Plaza Nuevo 2 but it is actually No 1. Only for a helpful lady in Bar Víctor we would still be looking for it.
Poor show really.
Great location in the middle of the old town in Bilbao. Really easy to get around from this location. Walk into the city centre into 10-15 mins, Guggenheim in about 20 mins, Metro to the beach (Getxo) takes about 25 mins.
Highly recommended
Great location!!! Honestly the room is in the middle of the old town so it’s easy to get everywhere from here! Just be prepared that the room itself is A bit small, but that’s expected with European rooms. Other than that I gave my stay a five out of five stars! I’ll definitely be back it’s perfect for a friends trip or solo trip.
When I had access problem I called many times phone number and nobody answered. They didn’t mention it was forbidden to go to other floors, I tried to find the room as I couldn’t reach them, people living in the building were angry when they saw me.
Stayed 1 night in Nov 2025
Verified review
4/10 Poor
Verified traveler
2024/6/13
Disliked: Staff & service, room comfort
I couldn't drop off my luggage before the checkin time. At night there were lots of singing and noises just outside my room which interrupted my sleeping for an early flight in the following morning. The info on taxi provided was not helpful.
We arrived to the mention around 11:00 pm. We were looking for a bottle of water to take a medicine. Good thing that I found a bar, where I was able to buy a water.
After spending on night both of us felt headache, dizziness, weakness, vomiting, and confusion. But we were able to go on walking tour.
Next day we had to cancel all our tours because of our condition. I called the host to see if we can have a late checkout because we can not go anywhere and our bus was living in the evening. They told us that we need to make a new reservation, which I did.
In Madrid we stayed at the beautiful hotel and for extended checkout they charged us only 40 euros, here we had to pay 125.00 euros, but on their reservation page they promised complementary drink. I don't think I have to explain there was no drinks.
But our condition was getting worst. I opened a window and felt that we are brithing with carbon monoxide elevated level. Level of noise outside was around 48 decibels, because this square has 8 or 9 beautiful restaurants on yhe first floor. Locals are coming all day long to have a drink and food.
I don't know that Is wrong with that room where we stayed, but I have a suspicion that carbon monoxide detectors either not working or missing. For us that was terrible experience.