Everything was great! I left for a conference in Vitoria and I had to go back to Bilbao airport for the flight next day. When I got there, it was so late that I missed the last bus. I called them whether they could pick me up and they immediately help me out! Very kind!
However, one more thing I would like to suggest is that it should be more choices for breakfast.
Air Conditioning- we couldn’t get the room to cool down after accidentally over heating it. The system said it was on cool, but hot air kept coming. The room got up to 89 degrees.The window opened only 3 inches. Next morning the manager said, oh the cooling hasn’t been turned on yet in the entire hotel. We spent a miserable night and had to spend the next night with the system shut down.
No free bottled water in the room, we had to buy 4 bottles at 3 euros each. The breakfast buffet was so sad we went to an adjacent hotel with great, high quality offerings.
I asked for a second key (there were two of us) and the manager said it was against company policy.
Dennis
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Elizabeth
團體旅遊, 家庭旅遊
2024年4月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Shower head was broken and room was hot even with the air conditioning on. Had to open the window!
Elizabeth
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Juan Manuel
2024年4月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Juan Manuel
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Sharon
家庭旅遊
2024年4月12日
喜歡:整潔度、員工素質和住宿環境和硬體
The shower floor was slippery. The bed was a large and comfortable with great pillows.
Sharon
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Max
商務旅客
2024年3月25日
喜歡:整潔度、員工素質和住宿環境和硬體
Close to airport. Easy walk into the town nearby. Easy access for ground transportation into Bilbao.