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金熊小屋的評分

3 out of 5
金熊小屋
39367 Big Bear Blvd., Hwy. 18, Big Bear Lake, CA

評論

8.0

非常好

10 分，有夠讚；654 則評論中有 307 則" "
8 分，不錯哦；654 則評論中有 170 則" "
6 分，一般般；654 則評論中有 65 則" "
4 分，不太好；654 則評論中有 59 則" "
2 分，很糟糕；654 則評論中有 53 則" "

8.2/10

整潔度

7.8/10

員工素質

8.2/10

設施服務

7.8/10

住宿環境和硬體

8.6/10

環保程度

評論

2/10 很糟糕

JEONGMIN

家庭旅遊
不喜歡：整潔度和客房舒適度
4 persons reservation, but I stayed 2 person room
於 2023 年 10 月住了 2 晚

8/10 不錯哦

HENRY，Baldwin park

團體旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Extra surprse charges. Very friendly and accommodating staff.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Jacqueline L

家庭旅遊
喜歡：整潔度和客房舒適度
Great place to stay and can even take your dog!
It was a cute rustic cabin, and it was so clean. When we got there we enjoyed all the amenities that were provided they gave us coffee to making the coffee maker, which is a sweet surprise. For my preference the beds were a little bit on the southside but I know some people like softer beds than I do. The owners are really sweet and very helpful. All in all was a great place to stay. And one of the only properties that accept pets.
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Jerilyn，Atascadero

於 2023 年 9 月住了 4 晚

6/10 一般般

Mareia

There were several large groups that used the outdoor amenities, making a lot of noise. I was looking for a romantic getaway not this.
於 2023 年 9 月住了 3 晚

10/10 有夠讚

Patricia，Los Angeles

情侶出遊, 團體旅遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great location! Super cute cabins. Clean pool and spa. No issues with parking. Friendly front desk lady. Second time visiting and I’m sure there’s a 3rd coming!
於 2023 年 8 月住了 3 晚
lmd 於 2023年8月30日回覆
thank you please come again

10/10 有夠讚

dennis

於 2023 年 8 月住了 2 晚

8/10 不錯哦

Melinda

喜歡：整潔度
於 2023 年 8 月住了 3 晚
Lmd 於 2023年8月18日回覆
Thank you for staying. Please come again

6/10 一般般

ricardo

不喜歡：住宿環境和硬體
於 2023 年 8 月住了 2 晚
Lmd 於 2023年8月18日回覆
Thank you for staying. Please come again

4/10 不太好

Lori

家庭旅遊
Cabin and Amenities Not as Listed!
Amenities listed were not accurate. I booked specifically for those. A 2 bedroom was listed, jetted tub, washer and dryer, pool table, iron & ironing board, board games, but it had none of those. I thought i was getting all I was looking for but got none! We were even asked to leave the pool early because the lights dont work even though the sign says 9pm. I got a small cabin with a loft. It had a ceiling fan so low that i had to keep my kids away from it so they don't hit their head on it. The pool table & foosball is not open to the resort, they only had a facility washer and dryer which were broken, the iron and ironing board had to be borrowed from the office. The kitchen had no curtain so there was no privacy. Our cabin also had a very old and dirty picnic table which was peeling away as well as wooden lounge chairs that we wouldn't use. Our cabin also didnt have a bbqer. When I brought up these issues to the office, their response was that I booked through Hotels.com which is a 3rd party so they don't have control over how their amenities are listed. They even said they've had complaints from others who have booked 3rd party. Well as a business owner, they should make sure it is accurate! I overpaid way too much for what i got and they are non refundable so couldn't go elsewhere. It was my first time at Big Bear Lake and wanted it to be a memorable trip for my kids, but i couldn't help but just want to leave!
於 2023 年 7 月住了 2 晚
Lmd 於 2023年8月4日回覆
We are sorry for your experience which is why we gave you a partial refund for any inconvenience you may have been caused.

8/10 不錯哦

Emilia

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
They had outdoor grills, camp fire pit, and other things for the kids to enjoy such as pool, hourse shoes, volleyball.
於 2023 年 7 月住了 2 晚
Lmd 於 2023年8月4日回覆
Thanks so much for staying please come again

10/10 有夠讚

Kristen

寵物同遊
喜歡：整潔度、設施服務和住宿環境和硬體
I really liked the location, close to Boulder Bay, walking distance, and the property offered a lot of things. Fire pit, hammock, each cabin had their own picnic tables and parking. BBQ was available and they would bring them to your cabin. Only thing I didn't like was my neighbors, they were loud and very inconsiderate for other people. Property was Great.
於 2023 年 7 月住了 3 晚
lmd 於 2023年7月31日回覆
THANK YOU FOR STAYING

2/10 很糟糕

Jonathan

不喜歡：整潔度和住宿環境和硬體
於 2023 年 7 月住了 2 晚
lmd 於 2023年8月7日回覆
not sure what the issue was but we apoligize for any inconvinence

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度和客房舒適度
Enjoyable
The cottage my family and I stayed was very clean, cozy and comfortable. The staff was super friendly. It made our stay very enjoyable. I will definitely be returning!!
於 2023 年 7 月住了 2 晚
lmd 於 2023年7月31日回覆
THANKS FOR STAYING- SEE YOU NEXT TIME

2/10 很糟糕

Brandi

喜歡：整潔度和設施服務
不喜歡：住宿環境和硬體
於 2023 年 7 月住了 2 晚
lmd 於 2023年7月31日回覆
SORRY FOR YOUR EXPERIENCE

4/10 不太好

Juana

不喜歡：整潔度、設施服務和住宿環境和硬體
Dirty beds, it was obvious they didn’t clean the beds from previous guest, black widow spider webs outside property near doors and windows, and the windows very dangerous unable to stay up as soon as I touched without any press goes dawn hardly beds were second floor no air conditioner we have to let the windows open it was extremely warm ,shower was dirty too, very bad experience.
於 2023 年 7 月住了 2 晚
lmd 於 2023年7月31日回覆
WE DO CHANGE ALL BEDS. WE ARE SORRY FOR YOUR EXPERIENCE

8/10 不錯哦

Joe

於 2023 年 7 月住了 2 晚
lmd 於 2023年7月31日回覆
THANK YOU

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We only stayed two nights wish we could have stayed longer. Definitely a cozy little place. Looking forward to our next stay.
於 2023 年 7 月住了 2 晚
lmd 於 2023年7月31日回覆
THANKS SO MUCH FOR STAYONG- PLEASE COME AGAIN

4/10 不太好

Parounag

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
the property had a strong gas smell and felt unsafe to stay.
於 2023 年 6 月住了 3 晚
lmd 於 2023年7月31日回覆
THE PILOT NEEDED TO BE LIT SORRY FOR THE SMELL.

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Enjoyed ourselves and this was a great basecamp for activities in the Big Bear area. The cabins are pretty dated, but that adds to their charm and the experience. The staff was great and very accommodating. Would definitely stay there again.
於 2023 年 7 月住了 4 晚
lmd 於 2023年7月31日回覆
THANKS SO MUCH FOR YOUR INPUT SEE YOU NEXT TIME

8/10 不錯哦

Darlene

喜歡：整潔度
Nora was very helpful and kind . Property was quiet. We enjoyed our visit.
於 2023 年 6 月住了 3 晚
lmd 於 2023年7月31日回覆
IM GLAD YOU HAD A GOOD STAY. SE YOU NEXT TIME

10/10 有夠讚

Ayda Vanessa

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
I loved staying in a beautiful cabin, the place was so nice and quiet and very clean, I will recommend it and will come back for sure more often to relax and for a getaway.
於 2023 年 6 月住了 2 晚
lmd 於 2023年7月31日回覆
THANKS SO MUCH FOR STAYING- WE WILL SEE YOU NEXT TIME

8/10 不錯哦

Ruth

於 2023 年 6 月住了 3 晚
lmd 於 2023年7月31日回覆
THANKS FOR STAYONG SEE YOU NEXT TIME

8/10 不錯哦

ANA，North hills

喜歡：整潔度、設施服務和住宿環境和硬體
Nice but since is close to road It get noisy
於 2023 年 6 月住了 2 晚
lmd 於 2023年7月31日回覆
SORRY IT WAS TOO NOISY

4/10 不太好

Karen

於 2023 年 6 月住了 3 晚
lmd 於 2023年7月31日回覆
SORRY FOR YOUR EXPERIENCE

10/10 有夠讚

Meaghan

家庭旅遊
喜歡：整潔度和客房舒適度
Love Golden bear
We love Golden Bear! We will stay here again. Staff was very accommodating and kind.
於 2023 年 5 月住了 3 晚
lmd 於 2023年6月12日回覆
THANK YOU SOOOO MUCH! PLEASE COME AGAIN

8/10 不錯哦

Tom

喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 5 月住了 3 晚
lmd 於 2023年6月12日回覆
THANK YOU- COME AGAIN

10/10 有夠讚

Eden

親子旅遊
喜歡：整潔度和設施服務
Great spot. Had kitchen and 4 beds so our family of 5 was comfortable and could cook our meals at the cottage when we needed. The kids enjoyed the playground, horseshoes and volley ball net a lot. There was hardly anyone there which was kind of nice too. Pool and spa werent open yet but it looked like a decent setup and i would have enjoyed it for sure if it was. The ladies at front were both super nice. My wife rarely comments about how nice people are and this time she did both time and said "wow, the people at big bear are so nice". I recomend this place if your not looking for anything fancy but want a cozy cottage with the essentials.
於 2023 年 5 月住了 3 晚
LMD 於 2023年5月30日回覆
THANK YOU SO MUCH FOR STAYING WITH US- PLEASE COME AGAIN

10/10 有夠讚

VIRGINIA

家庭旅遊
喜歡：整潔度和客房舒適度
Convenient and cozy
Our stay was very good overall. Our family enjoyed the stay and would book again. Bring your own consumables: shampoo & conditioner, paper towels, cooking oil PROS: All rooms were clean, plenty of towels, everything we needed for cooking and serving food was provided, toaster, coffeemaker, microwave, oven & range, and full size refrigerator (Cabin 21), 32" TV with cable, four queen beds and a king size roll out couch gave our group plenty of room, great wifi, convenient access right on Hwy 18. CONS: The pool was closed until memorial day and the playground is rickety, no breakfast (plenty of places nearby). $50 fee charged at check in (described at booking but not added to hotels.com price.) Only some cabins have Jacuzzi tub (not a big deal for us). Stairs are small and narrow.
於 2023 年 5 月住了 2 晚
LMD 於 2023年5月30日回覆
AWESOME- THANK YOU SO MUCH FOR STAYING WITH US

2/10 很糟糕

Christopher

家庭旅遊
不喜歡：整潔度和客房舒適度
Charge hidden fees if you book through Hotels.com
As I've seen recently mentioned, they charge more per night if you book through hotels.com, etc. They say that it's an additional "cleaning fee". Apparently, they're saying we're dirtier than others? However, I work for a major hotel chain and I know that expedia, hotels.com, etc get paid a commission from the property for bookings they bring. In my opinion, they charge more at check in so that guest makes up the commission. Also, what we booked WAS NOT what we got. We booked a 2 bedroom 2 bath. We got a 2 bedroom 1 bath. Couldn't use the jetted tub because it was located in a room you had to walk through to get to the only toilet. Ceiling fans didn't work but if you opened the windows you heard road noise all night and kids screaming by 8am. Main floor windows and 1 back door sealed shut, most outlets didn't work so there were surge protectors and extension cords hanging from the walls. They advertise an outdoor and seasonal pool. They have 1 that wasn't open. Not even comfortable outdoor space. They offer a spa which I never saw and a cafe/coffee shop that is non existent. They actually just have 2 vending machines. Their pictures and description make it seem that there's a nice common area with pool tables, etc. However, the main office area is VERY small and has gifts to purchase. I was told that the owners live upstairs in that cabin. Spend the extra money and stay closer in town. Believe me, with hidden fees, etc. you'll be spending it here.
於 2023 年 5 月住了 2 晚
Lmd 於 2023年5月23日回覆
We are sorry for your experience. We unfortunately do not have any 2 bedroom 2 bath cabins on property. We have repeatedly given hotels.com a cabin list with specifics and it has not been changed. We do charge a cleaning fee independently of hotels.comblike many other properties. We are sorry if you did not see the disclosure before booking. We’d love to offer you a free night another time to make up for any displeasure you experienced.

2/10 很糟糕

Bradley

家庭旅遊
不喜歡：整潔度和客房舒適度
Do Not Book on Hotels.com!
They charge you a lot more than it says on Hotels.com and they say the difference is a "cleaning fee" but it's not itemized on the bill. Wish we would have known that because we left the cabin WAY CLEANER than we found it. They basically flat out ignore whatever price you see on the Hotels.com website. Other than that, the "premium" bedding is a joke, our cabin smelled like pet pee and the cutting board in the kitchen literally had chunks of old dried meat on it. So gross!
於 2023 年 5 月住了 2 晚
Lmd 於 2023年5月16日回覆
Our cleaning fee is not contracted with hotels.com which is stated before booking on that site. I’m sorry if your cabin was not clean and will address it with the staff. We’d like to offer you a free night for another time for your inconvenience

10/10 有夠讚

Donnie

家庭旅遊
喜歡：整潔度和客房舒適度
於 2023 年 5 月住了 2 晚
Lmd 於 2023年5月16日回覆
Thank you for staying with us. Please come again

10/10 有夠讚

Vanessa

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
We loved the cabin really cozy and clean, great location near to restaurants
於 2023 年 4 月住了 2 晚
lmd 於 2023年5月10日回覆
thank you so much- please come again

8/10 不錯哦

Michelle

喜歡：整潔度和客房舒適度
The cottage was a little smaller than expected. The little table was wobbly with the legs getting in the way of walking around it. It was very clean and the bed was comfortable.
於 2023 年 4 月住了 2 晚
lmd 於 2023年5月1日回覆
THANKS FOR YOUR INPUT- WE ENJOYED HAVING YOU

10/10 有夠讚

Delores

喜歡：整潔度、設施服務和住宿環境和硬體
Loved the rustic feel!
於 2023 年 4 月住了 3 晚
lmd 於 2023年5月1日回覆
THANKS FOR STAYING

8/10 不錯哦

Ismael

於 2023 年 3 月住了 3 晚
lmd 於 2023年5月10日回覆
thank you- please come again

10/10 有夠讚

Tammy

喜歡：整潔度和客房舒適度
We enjoyed our cute little cabin and we would definitely stay here again!
於 2023 年 4 月住了 2 晚
lmd 於 2023年5月1日回覆
PLEASE COME SEE US AGAIN

8/10 不錯哦

Wendy

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
When we first arrived the office was closed, but the manager's phone number was posted on the front door, and she answered immediately. It only took a few minutes for her to come from one of the cabins, where she had been helping another guest, to check us in. The cabin was a good size, with a kitchen and bathroom. The queen size bed was comfortable, but my son's futon bed was lumpy. Overall the location is good, not too far from Big Bear and Snow Summit, where my son snowboarded while I hung around the Village, did some shopping, read my book, and enjoyed the weekend.
於 2023 年 4 月住了 2 晚
lmd 於 2023年5月1日回覆
THANK YOU FOR STAYING WITH US

8/10 不錯哦

Leslie

親子旅遊
喜歡：整潔度和住宿環境和硬體
Cabin was nice and cozy
於 2023 年 4 月住了 2 晚
lmd 於 2023年5月1日回覆
THANKS FOR STAYING

8/10 不錯哦

真實旅客

喜歡：整潔度和客房舒適度
Cottage 27 Needs driveway repairs
The cottage driveway was too damaged to even park, we had to walk uphill through snow, water, and mud in order to access the cottage. The stove/oven did not work the smell of gas was so unbearable that we left the cottage door open awaiting office hours… The positives, the cottage was vintage and cozy (perfect for two), customer service was good, and maintenance service (for the gas issue) was prompt. It would have been nice to have been offered an alternative room/discount due to driveway condition
於 2023 年 4 月住了 2 晚
lmd 於 2023年5月1日回覆
THANKS FOR YOUR INPUT. WE WILL FIX THESE ITEMS

10/10 有夠讚

Kimberly

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
It was like the little house on the Prarie. Loved it !
於 2023 年 4 月住了 3 晚
lmd 於 2023年5月1日回覆
THANKS FOR STAYING

10/10 有夠讚

Ana

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Was a good experience and I like the place very much
於 2023 年 4 月住了 2 晚
lmd 於 2023年5月1日回覆
THANKS FOR STAYING

4/10 不太好

Dinika

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The ants were swarming the kitchen. The fireplace could not be used as it smokes. The worst complaint I have is I finalized on Expedia and the the property tagged on extra fees that said taxes. When I asked them about it they said it was a cleaning fee that they don’t include in third party sites. I am not a happy customer and will never return and will tell everyone I know.
於 2023 年 4 月住了 2 晚
Lmd 於 2023年4月5日回覆
I’m really sorry for your experience

8/10 不錯哦

Joel

於 2023 年 3 月住了 2 晚
lmd 於 2023年4月4日回覆
THANKS FOR STAYING- PLEASE COME AGAIN

2/10 很糟糕

robert

不喜歡：整潔度和住宿環境和硬體
Absolutely would never return. Makes the Motel 6 look like a five star.
於 2023 年 3 月住了 2 晚

10/10 有夠讚

Patricia，Santa Ana

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We are returning customers for the past two years and love it here. We will be long term customers.
於 2023 年 3 月住了 2 晚
Lmd 於 2023年3月28日回覆
Thank you so much for coming back. We love having you

10/10 有夠讚

Mareneh

於 2023 年 3 月住了 3 晚
lmd 於 2023年5月1日回覆
THANKS FOR STAYING

2/10 很糟糕

Sparrow

不喜歡：客房舒適度
Keep driving.. not good
Couch sunk in... couldnt sit on it...the bed was unbearable. We checked out after 1st sleepless night...could not stay another night in that bed. Ended up going home. Not a good weekend. They did not call back as promised to refund at least the 2nd nightcwe didn't stay. Will never go back there
於 2023 年 3 月住了 2 晚
Lmd 於 2023年3月20日回覆
Sorry for your experience. We did have an upgraded cabin to offer you however you left without accepting the upgrade.

10/10 有夠讚

Monna

於 2023 年 3 月住了 2 晚
LMD 於 2023年3月23日回覆
THANK YOU

10/10 有夠讚

Ricardo

喜歡：整潔度和住宿環境和硬體
於 2023 年 3 月住了 2 晚
Lmd 於 2023年3月20日回覆
Thanks for staying. Please come again