Amenities listed were not accurate. I booked specifically for those. A 2 bedroom was listed, jetted tub, washer and dryer, pool table, iron & ironing board, board games, but it had none of those. I thought i was getting all I was looking for but got none! We were even asked to leave the pool early because the lights dont work even though the sign says 9pm.
I got a small cabin with a loft. It had a ceiling fan so low that i had to keep my kids away from it so they don't hit their head on it. The pool table & foosball is not open to the resort, they only had a facility washer and dryer which were broken, the iron and ironing board had to be borrowed from the office. The kitchen had no curtain so there was no privacy. Our cabin also had a very old and dirty picnic table which was peeling away as well as wooden lounge chairs that we wouldn't use. Our cabin also didnt have a bbqer.
When I brought up these issues to the office, their response was that I booked through Hotels.com which is a 3rd party so they don't have control over how their amenities are listed. They even said they've had complaints from others who have booked 3rd party. Well as a business owner, they should make sure it is accurate! I overpaid way too much for what i got and they are non refundable so couldn't go elsewhere. It was my first time at Big Bear Lake and wanted it to be a memorable trip for my kids, but i couldn't help but just want to leave!